LeedsCreditUnion Reviews 19

There online banking absolutely rubbish keeps going down. Got wait few hours with draw my money

I've had cause to deal with Leeds Credit Union in Armley recently and found them to be very helpful and friendly.

Absolutely terrible bank, no regard for customers at all,they limit your money, even though its already limited by the DSS ! £200 a day they allow me, even though I go into the branch, after I've paid my bills etc, it leaves me with next to no money for food etc, so I have to wait another day to get my money, it takes me 3 days to get my money, and trying to transfer money takes hours, when all it takes is pressing a button! Avoid this bank at all costs, they are a joke

I have been a 'member' for roughly 13 years and never not once have I successfully received ANYTHING from LCU. I've tried to close my account, and unsubscribe from texts, and emails the lot, but they continue to contact me despite over a decade of No's. Waste of time.

Missed a payment 15 years ago with them so they "destroyed" my loan aplication.. the most corrupt company you could ever imagine

I doubt the integrity of this system as I can't access any app to view what I actually owe them

Despite making regular monthly payments I have been bullied by credit team by asking why have I got pets ?

Why have I gone for holidays ?

Why do I have a positive balance in my bank ?

I mean they should make us aware that if we owe them some money that means we can't have any positive balance in our bank

We can't renovate our house even though it is on credit or installments plan

We can't have pets to support our mental health and have a nice time with them and even feed them

We can't spend any money on holidays

They don't show you what you actually owe £ but keep asking more and more weekly payments (paying regular money alr3ady and I have never missed a payment )

They speak to you in a way they are ready to use every digit of your bank and every word of yours against you

Yes we may need loan but how to increase monthly payments based on a status which is unemployed based on a health which need day to day care and medical assistance

I wanted 2 give a no star ov been with them10 to 12 years no offence 2 shop floor staff but service gone down a lot since Covid but wot bothers me no effort 2 bring customer service 2date am currently changing to bank account n closing credit union account

If I could leave 0 I would!

Absolutely daylight robbery force people into more debt and don't care you phone to try resolve the problem which your met with people talking down to you and completely ignoring you or talking over you but then when you do the same they say your been aggressive then hang up then when you phone back you can hear them (AMY) slagging you off round the office how professional. Even the person who answered just said I'm not getting involved!!!

Don’t bother applying for loans surprised to be a credit union and help people. They are like any other bank heartless crooks even when you have had previous loan never missed a payment disgusted

They are just the worst. Can’t wait to close down my account.
Really let me down.

Won't even have anything to do with them again...

Great service, applied for a loan from Leeds credit union,got the money sorted in 2 days.Would recommend

Worst company ever refused loan when I had combined income of £35K for a £10K loan. Ridiculous

I had a technical difficulty earlier but when i called back and spoke to somone else it was resolved. So theres allways going to be little issues in organisations. But yes the thing here is i got sorted what i needed and if your not happy first time speaking to somone else later.

So once again there giving the run around. Promising the money I transferred in would be in by 2.30 pm. Then at 2.45 as I was in the shop I needed the money for I phoned and they said it takes an hour after 2.30. then at 5.30 shop closed no payment could be made and not enough notice to raise money as it wasent a small amount like 20 or 30 pound. But got sorted by a nice lady in customer services so changed my review to 4

I've not been able to get through on Wednesday. On Thursday they said computers were down so on Friday ime trying to ring again. No answer I goes to my local Middleton branch managing to get there before it closes and it's not even been open because no staff. And we gave to pay a yearly fee for this, not much but good luck if your applying for a loan. This was set up to help the community after the success of credit unions elsewhere. They have all gone down hill and Ile be closing my account when I eventually get a branch that's open or speak to somone or thirdly if the computers are ok and I can use the app tomorrow Saturday but ime stuck today. Not convenient. However thee is a lady in customer service who I think is high up and she is very pleasent if your lucky enough for h wer to ring you back. That warmth and sincerity from that one person iswhy I've kept my account but it won't pay for my shopping and the inconvenience has left me annoyed. If you would have just answered the phones so I didn't have to spend my last money on taxi to make sure I got there before closing time!

Really really slow. Ask for information 2 to 3 times then don`t do anything. Have you chasing them around while they pretend they have called you when they haven't. Then phone you with higher interest rate than the other banks. Applying for a loan with them is not easy as stated.

Charlotte has been incredible at helping sort my bills out. She got my water payments reduced each month and my debt cleared with Yorkshire Water. I was referred to the Credit Union once before but back then they didnt offer all the help they do now
Thank you so much for your help Charlotte, your a star