Leesa UK Reviews 

1,495
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

I bought this mattress just over 7 years ago, with a 10-year guarantee. Unfortunately, it’s started to sag in the middle, very badly. I enquired about having it replaced/fixed, as part of the 10-year... See more

Rated 1 out of 5 stars

Shocking service.....took day off work for delivery, their courier claimed the address was not full when in fact it was as they confirmed on the telephone. UPS are awful and their customer service wa... See more

Company replied

Rated 1 out of 5 stars

Absolute waste of money & backspin ever morning for both myself & my wife. For the first 3-4 months its fine (100 day trial) but then it dips in the middle & this gets worse over time (about a year... See more

Company replied

Rated 1 out of 5 stars

Leesa has stopped operations in the UK and EU without any warning to customers who had already ordered. They went so far as to demand the warehouse it was stored at locally, ready for delivery, se... See more

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1.8

Poor

TrustScore 2 out of 5

1K reviews

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1.8

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(1,495)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Worth all the money

We have bought Leesa Saphira and after 3months of using it I must say it is wonderful. Not too soft and not too firm. It is the first mattress we have of this price and range so we have nothing to compare it to but as of this day we are truly enjoining it.

August 23, 2019
Unprompted review
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Reply from Leesa UK

What a wonderful review Valentina! Thank you for sharing your Leesa experience with us.

The Leesa Team

Rated 4 out of 5 stars

Very comfortable mattress

Very comfortable mattress.

After unpacking and leaving it for a day , before we moved in that is, the mattress has settled down nicely and I hardly noticed any odour with it. A few months later , we find It is not too soft or hard to sleep on, but perfect to be honest. My only issue is that it does seem to drop from centre to edge, but that may have something to do with my weight I reckon .. Would definitely recommend

August 23, 2019
Unprompted review
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Reply from Leesa UK

Thank you for taking the time to write this review Phil!

The Leesa Team

Rated 4 out of 5 stars

Very comfortable mattress

Very comfortable mattress. A little bit hot when the weather is very warm. The cooling layer system they talk about isn't quite up to it.
But all in all I would recommend this mattress and dealing with Leesa was very easy.

August 23, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for your feedback Liz.

We recommend to use a 100% cotton bottom sheet. If you use a mattress protector, please make sure it is made of breathable material. Some mattress protectors might trap the air inside and cause the feeling of overheating.

Should you need further advice how to sleep cooler, please send an email to support@leesa.co.uk

The Leesa Team

Rated 5 out of 5 stars

Excellent Customer Service

The mattress wasn't for us but the customer service was fabulous and everything was sorted very quickly

August 21, 2019
Unprompted review
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Reply from Leesa UK

Hi Cassandra,

Thanks for taking the time to leave a review.

The Leesa Team

Rated 4 out of 5 stars

Great mattress

Great mattress, sturdy yet comfortable to sleep on. Lingering smell mentioned in many reviews is very apparent, fades but slowly. Have to leave bedroom windows open but you get used to it.

August 21, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi there,

Thank you for your review.

The Leesa Team.

Rated 5 out of 5 stars

Purchased for my son aged 19yrs old

Purchased for my son aged 19yrs old.
Fair to say he sleeps very well, as not seen until late afternoon when not up for Uni.

Asked him if we should return mattress if not suitable .

The answer was NO!!!

August 21, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Michelle,

Many thanks for the review.

The Leesa Team

Rated 3 out of 5 stars

Purchased this mattress in super king…

Purchased this mattress in super king after having our spring mattress for 8 years that became uncomfortable. We had high hopes for this new type of mattress but it has not lived up to our expectations.

The service and delivery were great with a quality mattress but it is not as comfortable as we thought from the reviews. A difficult thing to get right but we will return to a spring type mattress with a foam mix with padding. The dense foam is not as supportive for us and in fact I haven't slept a full night without tossing once. Plus we haven't had the 'don't want to get up' feeling after months of having it.

August 21, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Phil,

Really sorry to hear you have not found the mattress right for you. If there is anything we can do to help please email us at support@leesa.co.uk.

The Leesa Team

Rated 5 out of 5 stars

Great mattress

Great mattress. A little smelly for a few weeks but it eventually went away. Super comfortable and fast delivery.

August 21, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Tom,

We really appreciate your review, thank you!

The Leesa Team

Rated 5 out of 5 stars

i found the mattress very comfortable

i found the mattress very comfortable, but it had very strong odour. Contacted customer service and was offered replacement. The 2nd mattress didn't have such strong odour, but i still could smell it. I think i am too sensitive, so sadly had to return it.
Customer service was amazing, no hassle with both returns. The second matters went to the British heart foundation.

August 20, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Natallia,

I am sorry the mattress did not work out for you. I am glad our returns policy and customer service was there to assist.

The Leesa Team

Rated 5 out of 5 stars

Treat yourself to a better night's sleep

I have had my King Size leesa mattress for 2 months now and can say that it is one of the most comfortable things I have ever lain on.

I definitely sleep better and have fewer mornings where I wake up with a sore back / neck etc. The mattress is simultaneously soft and yet firm, which is amazing for me.

Love this mattress. Money well spent.

August 18, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi James,

Thank you so much for the review.

The Leesa Team

Rated 5 out of 5 stars

I really do get better sleeping on this…

I really do get better sleeping on this mattress, it impressed upon me how I had not been getting a nights sleep due to the wear of my old mattress, I have actually told others , and at least two of them have purchased the Leesa also .

August 18, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Nigel,

Many thanks for your review and recommending to others. It is much appreciated.

The Leesa Team

Rated 4 out of 5 stars

Really comfy

Really comfy, good quality. I've slept really well since getting it. Only problem is it's really heavy and has no handles making it very hard to move!

August 17, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Hi Kim ,

Thank you for the review and feedback.

The Leesa Team.

Rated 5 out of 5 stars

Makes my day (or night).

Leesa's online customer service was excellent and very helpful we had a number of questions which the respondent was able to answer quickly and clearly. The mattress itself was a little firmer than we expected, but we have found that this gives improved support. It also absorbs movement very well - if one of us moves it's the duvet that tells us, not the mattress. The covering is really soft and comfortable too, and looks both stylish and aluring.

August 17, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for your 5 star review James! It has definitely made our day!

The Leesa Team.

Rated 5 out of 5 stars

This mattress has gone well beyond…

This mattress has impressed well beyond expectations in both support and climate control criteria. For the price, it was an excellent choice to change my everyday.

August 17, 2019
Unprompted review
Leesa UK logo

Reply from Leesa UK

Thank you for taking the time to write this wonderful review Philip!

The Leesa Team.

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