Hello, today, saturday 12/02 at 6.23 pm it is OK easy ro use. But yesterday, Fryday dec 1 st at 10 pm I did the manipulations, valid on my baking application, it seems OK, THEN nothing and eror me... See more
Company replied
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See what reviewers are saying
My account got blocked when trying to get the money, almost a week passed and still no signs of my account being unblocked. The Client service was quite responsive, in the person of Lucie, until it... See more
Company replied
For the pot for "Aidez Myrto attaquée par Corinne Lepage / Help Myrto sued by an antinuclear icon", you keep the money a very long time for "verifications", far longer of normal, and without reasons.... See more
Company replied
I had a great experience sending money with Leetchi.com. It allowed me to support my colleagues quickly and easily, making it perfect for sending gifts. The payment process was fast, with minimal info... See more
Company replied
Company details
Written by the company
Leetchi.com est la cagnotte en ligne sécurisée pour organiser des dépenses à plusieurs : anniversaire, pot de départ, mariage, week-ends entre amis… Et pour réaliser des projets solidaires ! Notre mission est de mettre la générosité à portée de main. Le service est accessible à toutes celles et ceux qui rêvent de réaliser un rêve grâce à la force du collectif. En quelques clics, créez une cagnotte, personnalisez-la et invitez vos amis à y participer. Créé en 2009, Leetchi est aujourd'hui le leader des cagnottes festives et solidaires. 22 millions d'utilisateurs nous font déjà confiance.
Contact info
Paris, France
- leetchi.com
4.2
Great
51K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Leetchi.com - la cagnotte en ligne
Hello Mr Fleurot,
Thank you for your trust.
We couldn't have said it better ourselves!
Have a nice day,
Alice
Great service but way too expensive
Great service, I've used it for years. But... the new pricing policy, i.e. they now take 6% of the sum is outrageous :( !!!!
November 30, 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Alex,
I'm sorry that you feel this way about our pricing policy.
For your information, this is our only source of revenue, and it also allows us to offer :
- An even more secure platform for your data and transactions
- A service accessible to all and adapted to all tastes
- Teams based in France
- thorough checks and ongoing investment
Have a nice day,
Alice
Good company
December 2, 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Marie-Françoise,
The leetchi team would like to thank you for your trust.
We remain at your disposal should you need us.
Have a nice day,
Alice
Hello
Hello, today, saturday 12/02 at 6.23 pm it is OK easy ro use.
But yesterday, Fryday dec 1 st at 10 pm I did the manipulations, valid on my baking application, it seems OK, THEN nothing and eror message.
So I was worriednot knowing if my transferthad gone through or not. So I will check if the same transfert not go twice, but i dont think so. It must have been a bug .
December 2, 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello
Thank you for taking the time to leave us a review.
I'm sorry to hear that you were not satisfied with your experience.
I invite you to contact customer service: serviceclient@leetchi.com for assistance.
Have a nice day,
Alice
Reply from Leetchi.com - la cagnotte en ligne
Hello Jean-Marie,
Thank you for your trust.
We couldn't have said it better ourselves!
Have a nice day,
Alice
Very smooth experience
November 30, 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello
Thank you for your confidence in us.
We are delighted that your participation went well.
We hope to see you soon!
Have a nice day,
Alice
Super service client
November 27, 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Bonjour Monsieur Sitbon,
L'équipe Leetchi se joint à moi pour vous remercier pour votre confiance.
Nous restons à votre disposition si besoin.
Belle journée,
Alice
Excessive fee
The 6% management fee is excessive for the type of service offered!
3% would be a maximum not to be exceeded... this is what will make me refuse future collection invitations of this type.
November 23, 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Jean Claude,
I'm sorry that you feel this way about our pricing policy.
The 6% level allows us to guarantee :
0 commission for money pots of <€100
1.5% for money pots of more than €10,000, compared with 2.9% for money pots of up to €200,000.
Please note that our pricing policy is designed to offer :
-A 100% secure platform for your data and transactions
-A service that's accessible to all and suited to all tastes
-Teams based in France and available 6/7 days a week
-Checks and investments to ensure that your generosity is in safe hands.
Have a nice day,
Alice
Payment options limited
It could be nice to propose other payment methods that Visa Card, like Paypal ou Apple pay.
November 23, 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello,
Thank you for taking the time to leave us this feedback.
Your comments help us to improve our service every day. I'll pass this on to our technical team.
Have a nice day,
Alice
Why do you need the birth date
Why do you need the birth date? This is private data that you do not need
November 21, 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello,
For information Leetchi is an intermediary in participative financing subject to obligations. These stipulate in particular that participation and the creation of a money pot must be reserved for people of legal age. We are therefore obliged to collect the date of birth of participants in order to ensure that they have reached the age of majority.
More generally, user data is collected for legal purposes only and is not used for any marketing purposes.
Have a nice day,
Alice
Very good informations
November 13, 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Marcou,
Thank you for taking the time to leave us a review.
We remain at your disposal should you need us.
Have a nice day,
Alice
I am disappointed
I am disappointed, upset, and angry with your company.
As a matter of fact, I gave money to an online jackpot hosted by your company called "un gilet pour Noé". This money was meant to buy specific bulletproof jackets to equip Israeli soldiers based at the Lebanese border and constantly facing Herzbollah shootings; these boys are not perfectly equipped as priority is given to soldiers based in the south. The nephew of a friend of mine is part of them. Our goal was to save lives!!!!
48 hours ago, I saw that you were checking this envelop: no access was allowed anymore. This is still the case when we click on your link. But this morning I stated that your company sent me my money back. Same happened to all my friends and relatives who gave money. You didn’t even notice us by email or whatsoever, not a single note just nothing, which means ”go to hell with your money.”
What I understand is that basically you don’t want from our money and now I wonder why: the cause we are supporting is more than fair, I guess, we want to save lives, Jewish lives. The only explanation that comes to my mind is: simple antisemitism from you. So, my questions are simple: why did you shut down this jackpot? Would you have shut down a jackpot to buy bulletproof jackets for Gaza?
I really wonder and would highly appreciate an answer.
November 17, 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Katherine,
As an intermediary in participative financing (IFP), leetchi is controlled and regulated by the public authorities (ACPR). As such, we must comply with regulatory obligations:
-transfers outside the sepa zone are prohibited
- we must fight fraud and to do this we must
* checking that money pots comply with the law
* guaranteeing participants that their donation will go to the right person and that the purpose of the collection will be respected
This money pot did not meet the pre-requisites for validation (it contravened article 12.1 of our Terms and Conditions) and has therefore been cancelled.
But I want to assure you that it's nothing personal, we apply the rules (we risk heavy penalties if we don't).
Have a nice day,
Alice
Messages are PUBLIC.
There's the possibility to leave a message along with the donation.
I was disappointed to find out that the message becomes public. It would have been nice for Leetchi to warn us of this as I considered the message to remain confidential.
November 16, 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Haig,
Thank you for taking the time to leave us this feedback.
Leetchi feeds off your returns, and I'll pass this on to our technical team.
Have a nice day,
Alice
Incapacitated service and scammer
Incapacitated service. Kitty blocked for more than 15 days. We had to pester them on every conceivable channel to deign to recover money that didn't belong to them. Run away if you don't want to be scammed.
November 9, 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Guillaume,
We're sorry that your experience wasn't entirely satisfactory.
Could you please reply to the Trustpilot contact form I've just sent you?
Have a nice day,
Alice
Reply from Leetchi.com - la cagnotte en ligne
Bonjour Tatyana
Nous vous remercions pour votre confiance.
Nous sommes ravis que votre participation se soit bien passée
On espère vous revoir très vite !
Belle journée,
Alice
Everything went well except a little…
Everything went well except a little problem with my "clé digitale" wich couldn't work on your Web site.
My bank is BNP.
I had to cancel the use of this key to reach you.
All the Best.
November 13, 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello Daniel,
Thank you for taking the time to give us your feedback.
We learn from your comments, which is why I'm informing our technical team immediately.
Have a nice day,
Alice
Simple et facile
November 12, 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Bonjour Christiane,
Merci pour votre confiance.
Nous n’aurions pas dit mieux !
Belle journée,
Alice
Really easy to use!
Perfect! Really easy to perform! User friendly interface! Thank you for all.
November 9, 2023
Unprompted review
Reply from Leetchi.com - la cagnotte en ligne
Hello,
Thank you for your trust.
We are delighted that your participation went well.
We hope to see you soon!
Have a nice day,
Alice
Reply from Leetchi.com - la cagnotte en ligne
Bonjour Hejer,
Toute l'équipe vous remercie pour votre confiance.
Nous restons à votre disposition si besoin !
Belle journée,
Alice
Reply from Leetchi.com - la cagnotte en ligne
Hello Joachim,
Thank you for your trust.
We couldn't have said it better ourselves!
Have a nice day,
Alice
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