We love Le French Mobile. The high fees charged by Australian telcos is unbearable for any longer trip overseas, so a different provider is necessary. Easy to order SIM cards ahead of time, quick to s... See more
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Fast delivery, simple and clear set-up instructions. Because instructions and communication is in English all processes were easy for . Prompt response to queries. Reasonable price for data compared t... See more
Received SIM card in the mail. Inserted card into phone following simple instructions. Sent myself a text message from Australian number (just to be sure ;). All went well. Phone is now off to avoid r... See more
Company replied
Received email Oct 14 that my two SIMS cards were shipped to my hotel in Paris, delivery 3-5 days. Hotel staff were expecting this delivery but no product arrived until Oct 25 when I was leaving... See more
Company replied
Company details
Information provided by various external sources
We provide a mobile phone service dedicated to foreigners traveling to France and in the European Union. We send your SIM card, mobile phone or mobile wifi hotspot right to your home, anywhere on the Globe.
Contact info
49-51 Quai de Dion Bouton, CS 50034 92806, Puteaux CEDEX, France
- +33174959500
- customerservice@lefrenchmobile.com
- lefrenchmobile.com
3.9
Great
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent quick delivery to Australia
Excellent quick delivery to Australia, sIM works straight in phone on arrival, easy registration of personal account.
April 22, 2023
Reply from LeFrenchMobile
Hi, thank you so much for your feedback! It's great to hear that our service was simple and easy to install.
I could receive calls but could not…
I could receive calls but could not make calls and only worked with Wi-Fi 😂
April 1, 2023
Reply from LeFrenchMobile
Hi, we regret to hear that you encountered difficulties to make calls with your SIM card. In case the situation persists, please contact our Support team directly for further assistance: customerservice@lefrenchmobile.com
Clear explanation of the services…
Clear explanation of the services provided. The website is well-designed and easily understood.
April 6, 2023
Reply from LeFrenchMobile
Hi Ian, thank you for the 5-star review! A well-designed website can also make the process of researching and selecting a service more straightforward and stress-free, and it's great to hear that LeFrenchMobile's website is achieving that goal :)
Not bad. Not great
I set up my lefrenchmobile sim in an unused iPhone7, all appeares to be fine as far as iMessage and Whatsapp are concerned but I can’t make or receive phone calls. I’ve emailed for assistance but nothing they suggest has helped
March 14, 2023
Reply from LeFrenchMobile
Hi Joan, you can reach our Support team directly on the following number for further assistance:
- Phone number: +33 1 74 95 95 11
- Email address: customerservice@transatel-datasim.com
Reply from LeFrenchMobile
Hi Aleksander, thank you for the 5-star review! All orders are shipped within 24 hours to make sure that all our customers receive their SIM card quickly ;)
I am only giving 3 stars because I…
I am only giving 3 stars because I still haven't received my SIM card. When I get it, I will submit another review.
March 26, 2023
Reply from LeFrenchMobile
Hi Roxanne, one of our team members will contact you within 24 hours to double-check the delivery address with you and send you a replacement SIM card (as the first one was already been sent since March). You can also reach our Customer Service for any further assistance on this email address: customerservice@lefrenchmobile.com
Reply from LeFrenchMobile
Hi, thank you for your feedback! With LeFrenchMobile, you get connected straight away and you benefit from a reliable connection wherever you are.
Mobile hotspot with data sim
With mobile data now expensive again in Europe I decided to try LeFrenchMobile. The SIM was posted to my holiday home ready to use. I put the SIM into my mobile hotspot (DLINK DWR-932), set the APN and I was up and running. The recharge process went smoothly as well and the top-up was applied within minutes.
March 16, 2023
Reply from LeFrenchMobile
Hi Graham, thank you for the 5-star review! Your satisfaction is our priority and we work to make sure that every step of your experience with us is positive.
Reply from LeFrenchMobile
Hi Gregory, thank you for your feedback! We are happy that you contacted us - We are always ready to help you ;)
thank you for your fast help !
March 31, 2023
Unprompted review
Reply from LeFrenchMobile
Hi Jean, thank you for your message! Our team is always ready to help you ;)
Easy to use
Easy to use, great all the info is in English.. Also I can use the mobile in the UK
March 16, 2023
Reply from LeFrenchMobile
Hi Louise, thank you for the 5-star review! We are glad that you loved using LeFrenchMobile even in the UK ;)
Reply from LeFrenchMobile
Hi, thank you so much for your feedback. LeFrenchMobile SIM card is very easy to install and you get connected right away !
The process was simple and…
The process was simple and straightforward. I appreciated the fact that the whole process ( and further communications) were well translated into english as my french is very limited. This was a very big help to me
February 14, 2023
Reply from LeFrenchMobile
Hi Stuart, thank you for the 5-star review! Even our Customer Service team speaks English and French. The team is available to help you for any request you may have ;)
I have yet to receive the sim
February 13, 2023
Reply from LeFrenchMobile
Hi Lawrence, all orders are shipped within 24 hours. In case you still have not received your SIM card, please contact our customer service directly and confirm your delivery address : customerservice@lefrenchmobile.com
You never replied to any of my emails
You never replied to any of my emails. Unable to ring anyone from Australia .
February 1, 2023
Reply from LeFrenchMobile
Hi Anne-Marie, the correct email address to reach our Customer Service directly is the following one: customerservice@lefrenchmobile.com
You can also reach our team on the Live Chat available on our website: www.lefrenchmobile.com
Pretty easy process
Received SIM card in the mail. Inserted card into phone following simple instructions. Sent myself a text message from Australian number (just to be sure ;). All went well. Phone is now off to avoid roaming charges. Created an account online, and ready to communicate as soon as I touch down in Paris in the next few days.
February 22, 2023
Reply from LeFrenchMobile
Hi Marc, thank you for your feedback. LeFrenchMobile SIM card is really easy to install and you will enjoy using it in France ;)
I needed help from customer service to…
I needed help from customer service to set up my phone and the girl was very helpful took a lot of time and made sure my problem was solved. Im very happy with Le French mobile service
February 1, 2023
Reply from LeFrenchMobile
Hi Denise, thank you for your feedback. We are happy that you contacted us. Our team is always ready to help you when you need it :)
This was my first experience with…
This was my first experience with changing SIM cards and it was easier than I expected. Setup was seamless. When I had a question later, customer service responded immediately with the information I needed.
January 31, 2023
Reply from LeFrenchMobile
Hi, thank you for the great review! The SIM card is easy to install and our team is always ready to help you in case you have a question.
Nice French phone sim.
Fast mailing to home address.
Easy activation and verification process.
Fast consumer service responce.
Affordable price for tourist in France who want a local phone.
High recommended.
January 31, 2023
Reply from LeFrenchMobile
Hi, thank you for your feedback. We work to make sure that every step of your experience with us is positive :)
SIM card not received.
I ordered a SIM card from LeFrenchMobile in January. My account was debited on January 26 and I received an e-mail informing me that the card had been shipped on that same day.
Today is February 20; the SIM card has not yet been received. I am traveling to France in six days.
I sent a query on February 14, which was answered with an automated message: "Your request has been received." No follow-up whatsoever since then.
Wasted 25 euros for nothing.
January 23, 2023
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