LeFrenchMobile Reviews 

We have a holiday home in France and every year we have hassles with mobile/internet connections. A friend suggested that I try le French Mobile. Everything has been plain sailing and a pleasure!

Been having a bit of connection problems and I’ve complained I hope they resolve this soon

I reached France today, and i followed the instructions to start using the sim card. I am able to use the internet using apn settings, but i am not able to make any phone calls. Hence I still don't know my phone number! (Tried two different phones.) How am I supposed to use this card without a number?

Best service
But improve and sort network issues

All good . The French number worked and supported me well.

Customer service asnwered my questions quickly and a new card was sent out promplty. Good service.

System was easy once I had unlocked the phone from the original network. Time will tell when I start using it in France.

I'm sorry LFM but here we go again, the same problem, the same issues, your system has never been fixed. The problem: Purchase data bundle, use, send BAL texts to check how much data remains in a purchased bundle. As the balance approaches zero, the reply from the BAL texts does not change even though I know I am using data. So what happens is that the data bundle does actually run out but as I continue to use mobile data, I do so at the expensive LFM standard rate and my money credit balance rapidly goes down. So here we are again this morning, numerous BAL texts for over 30 minutes all coming back saying I still have 18mb remaining in my data bundle and a credit of €32.35. But what will happen is that suddenly I will get a message saying the bundle has expired and my credit of €32.35 has dropped significantly. Please, LFM, fix your system - check the BAL texts I have been sending for 30 minutes - and then restore my credit to €32.35. I have sent a seperate message via your web site giving my phone number 06 80 ** ** 84

Have made contact over the last few weeks and have found the staff to be very patient and helpful. We have had their sim cards since 2017 and have no complaints.

I’ve used LFM for a number of years for my trips to France and been really happy with both their product and service. Unfortunately, my current experience is not going well so far. On August 9th I ordered a new SIM + €25 Credit. The charge went through on my American Express. When I still had not received it by August 25th, I contacted LFM. I received a reply on August 26th stating that the order had been cancelled because of a delay in payment, which was not true as my AmEx had been billed on August 9th. And I had not been notified of any issue. They advised that a new order would be sent on August 29th. It is now September 9th and I have still not received my order! I feel that they should give me an additional credit to compensate me for the huge delay in service, lack of communication that there was an issue (which there wasn’t) and frustration I am currently enduring.

Wanted to see how LeFrenchMobile (LFM) compared to TravelSim, my current global data/voice service provider.

I ordered the LFM Starter sim card (8 euro, 100 MB/100 SMS) a month before traveling and it arrived within 2 weeks. Their free worldwide shipping worked as expected, at least to for us (USA address). It took 3 attempts to register my personal identification via email. I sent a picture of my state issued drivers license and the form that came with the sim card.

We installed it in a Nokia 6300 4G feature phone. Activating the service in France has been troublesome - we made a call, but did not receive the text message with the new phone number. Since the voice service wasn't active, we couldn't call their customer support for assistance. We emailed them and received the the phone number the following day. With this information, I was able to recharge the credit on the account using their website. I tried and failed to an online account at mylfm.eu but I don't know if this is necessary.

Note that communicating with customer service and accessing their website could not be accomplished with their service since we couldn't activate it. That puts the user in a "Catch-22" situation. Our experience might have been different had we used a smartphone (Android, iOS) and a sim package with voice and data.

I purchased two EU 2GB Data sims which included text and voice service. When I arrived in France I followed the setup instructions as provided with the Sim card information. I could not get a phone number or text. i spent the better part of an hour trying to get service. I finally got a email notification that data functioning but no voice or text. No indication if there was an actual phone number associated with the sim cards. As I could not text or make a phone call I had great difficulty contacting the party I was to meet. Had to resort to FB messenger.

I sent several emails to Lefrench mobile which resulted in canned responses about making an initial phone call. A day and a half letter I was able to phone the customer service line and get the issue fixed. The sim cards they sold me where setup for data only. Took them a whole day more to fix this. Not impressed no apology or some compensation for the frustration and inconvenience they caused me.

I received the code but it did not work, SIM card is locked

Excellent Service. It works so well for about two years now. However, I damaged my sim card. Would you be able to do sim card replacement ? I want my same phone number back.

Thanks.
Timothy

Excellent company products as describe trusted and reliable services

Very fast shipping! I have used these SHIP for the last 4 years every time I visited Europe and these SHIP have been very helpful. I recommend them.
I am forma Costa Rica

I use the LFM data plan for my mobile WIFI hotspot. Customer service is excellent and pleased with the quality of the network. The data plan can be recharged online using a non-French credit, something the incumbent mobile operators do not offer. Pricing is very competitive.

I appreciate the prompt responses in our communication.