Banner for LegalVision

LegalVision Reviews 432

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 79 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, proactive approach, and friendly demeanor, often feeling like the team is an integral part of their own business. The service provided is frequently described as excellent, efficient, and professional, with many appreciating the quick response times and clear communication. People highlight the team's knowledge and ability to simplify complex legal matters, making processes smooth and stress-free, especially for visa applications and commercial leases. However, some customers also noted issues with the subscription model, finding it restrictive for startups and that queries expected to be within scope were often treated as out-of-scope, leading to suggestions for additional paid work. A few other people also felt that communication was unclear, with written questions not being addressed and documents appearing rushed, suggesting an emphasis on internal time pressures over meaningful protections.

What people talk about most

Service

People report positive experiences with service, often describing it as professional, efficient, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, efficiency,... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpfulness and responsiveness... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency of... See more

Subscription

Users describe ambiguous interactions with subscription services, with some customers reporting positive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We recently set up Membership with LegalVision for our new business, and it's been the best decision we've made. Simon, Rob, Sahil the entire team, are all so helpful, proactive, friendly and as a bus... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience with LegalVision. We appointed them to manage a new commercial lease & agreement to lease. As a new business, dealing with legal requirements can be daunting, but Louise... See more

Company replied

Rated 5 out of 5 stars

From the outset, Michaela gave me a huge amount of confidence and reassurance that she would navigate a complex deal process with professionalism and ease. And that's exactly what happened. I always f... See more

Company replied

Rated 5 out of 5 stars

Louise and Paul at LegalVision were a great help in completing the lease for Doorsan’s new premises. They explained key elements of the contract clearly and helped itemise what parts of the building w... See more


Company details

  1. Law Firm
  2. Business Administration Service
  3. Business to Business Service
  4. Civil Law Attorney
  5. Lawyer
  6. Legal Services

About LegalVision

Written by the company

LegalVision is a commercial law firm built for SMEs and in-house teams. Across LegalVision Australia, LegalVision New Zealand and LegalVision UK, we provide unlimited legal support through a fixed-fee membership and use custom tech to deliver fast, affordable and business-friendly legal advice.

LegalVision’s membership model gives businesses predictable monthly pricing and on-demand, unlimited access to specialist lawyers, without hourly rates or surprise costs. We build our own custom technology to deliver high-quality legal support efficiently and at scale.

Our approach to modernising legal services has been recognised by leading industry bodies, including being named Asia-Pacific’s fastest growing law firm by the Financial Times and International Legal Firm of the Year finalist by Business Awards UK.

LegalVision’s experienced lawyers can assist with:

  • Business Sale and Purchase
  • Business Structuring
  • Capital Raising
  • Commercial Contracts
  • Data, Privacy and IT
  • Debt Recovery
  • Disputes and Litigation
  • Ecommerce and Online Business
  • Employment
  • Franchising
  • Health and Safety
  • Intellectual Property
  • Property and Leasing
  • Regulatory and Compliance
  • Startups

We believe in exceptional client service.

30 day trial period

30 day trial period
If you are a new client and aren’t satisfied with your LV Pro membership in the first 30 days, you can cancel your membership — no questions asked (less any disbursements paid on your behalf).

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

432 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Expertise and care, an outstanding team and business

The team at LegalVision are an utter delight to work with. Their expertise, customer service and stakeholder management is superb. We work with them across all facets of business and receive consistent and outstanding service with every interaction. They are truly my favourite people to work with, and make legal work an absolute joy. Thank you to all the team at LV!

June 6, 2023
Unprompted review
Rated 5 out of 5 stars

Massive thanks to Karthiha, Yin and team

I recently had the pleasure of working with Legal Vision for my visa application and I must say, their expertise and experience is truly top-notch. Karthiha, Yin and the team are incredibly knowledgeable, responsive and provided clear guidance to ensure my visa application was a success. The level of professionalism and personalized advise I received was outstanding. If you're in need of immigration assistance, look no further than Legal Vision. Huge thank you for all the support.

June 5, 2023
Unprompted review
Rated 5 out of 5 stars

Super efficient and straightforward legal advice & work

I have been working with Legal Vision for a little under 6 months. Their lawyers have helped me with Ts&Cs, Privacy Policy, a commercial lease negotiation, company restructure and employment law - so far.
Turnaround time has always been super fast, and everyone I have worked and spoken with is helpful, patient, knowledgeable and speaks in lay-mans terms.
If we had worked with a traditional solicitors on our commercial lease there is no doubt in my mind it would have taken months, and hours and hours of chasing / admin time - but with Paul at LV every step was completed in around 48 hours max, keeping things moving.
The whole experience has been straightforward, zero stress and very reassuring.
My business is going to be water-tight by the end of the year :) Terrific value for money.

May 25, 2023
Unprompted review
Rated 5 out of 5 stars

This was our first attempt to recruit…

This was our first attempt to recruit foreign workers, Legal Vision made this experience very simple” although it’s daunting and very complicated”.
The advice and service provided by Legal Vision throughout the exercise was prompt, succinct and reassuring.
I highly recommend Legal Vision if you’re looking for help in relation to employing foreign workers.

May 26, 2023
Unprompted review
Rated 5 out of 5 stars

Karthiha and her team made the entire…

Karthiha and her team made the entire application process a great experience that was stress free. She was very knowledgeable and extremely efficient. I would highly recommend LegalVision

May 12, 2023
Unprompted review
LegalVision logo

Reply from LegalVision

Thank you for your kind words! We appreciate your recommendation and look forward to assisting you in the future, Mikiko!

Rated 5 out of 5 stars

Exceptional service

Exceptional service! Very easy to chat to about what you need. And when you are ready they can take the legal side of things of your business to the next level! Amazing thank you so much :)

May 8, 2023
Unprompted review
Rated 5 out of 5 stars

Thank You Karthiha & Immigation Team

A big Thanks to Karthiha and the immigation team. You made the application process simple and streamlined.
Your attention to detail and quick response to any queries is outstanding. I highly recommend LegalVision.

May 10, 2023
Unprompted review
LegalVision logo

Reply from LegalVision

Thanks for leaving us a positive review about your experience working with Karthiha and the team! We appreciate it, Lyndall!

Rated 5 out of 5 stars

Yin & Kaku are outstanding!

I have had the pleasure of dealing with both Yin and Kaku for my sponsorship visa and more recently my PR application. I can say without a shadow of a doubt that Yin and Kaku are amazing at what they do. They are knowledgeable, quick to respond, and their attention to detail is brilliant. I would happily recommend their services to anyone. I owe them both a huge thank you for all of their hard-work and ultimately a very very happy result.

April 11, 2023
Unprompted review
LegalVision logo

Reply from LegalVision

Thanks for sharing your experience working with Yin and Kaku! We're glad to hear they could help you achieve your result!

Rated 5 out of 5 stars

I have used the service for less than a…

Just an update on my review after my experience cancelling my membership I just want to say Thank you Jacqueline the general manager of Legal Vision for assisting me with my cancellation enquire and for calming the storm to which I barely slept over the weekend. Thank you for resolving this issue and for your patience and you reminded me of why I signed up in the first place and I wish my business didn’t fall through but I know that when I do get my dance studio I will definitely use Legal Vision again and stay a member. Legal vision take pride and they really care about us.

Thank you.

March 31, 2023
Unprompted review
LegalVision logo

Reply from LegalVision

Hi there, thank you for taking the time to update your review and share your positive experience with us. We're thrilled to hear that Jacqueline was able to assist you with your cancellation enquiry and provide you with the necessary support to ease your concerns. We appreciate your kind words and look forward to welcoming you back as a member when the time comes.

Rated 5 out of 5 stars

Expertise of Ms Yin Chiew in immigration law

PPB Tech has worked with Ms Yin Chiew of the Immigration Team at LegalVision over the last ten months. The future of our company depended on securing the ongoing services of a keystone employee with world-leading expertise in our area. Ms Chiew was pivotal in identifying the appropriate mechanisms and working with us to ensure we made the very best case we could to the Dept. I believe that Ms Chiew's deep knowledge of the process, the key issues that needed to be addressed and the appropriate evidence that should be provided made the difference between success and failure.

March 6, 2023
Unprompted review
LegalVision logo

Reply from LegalVision

Thank you for taking the time to share your experience working with Yin! We are thrilled to hear that she could help you achieve a successful outcome for your company!

Rated 5 out of 5 stars

Very thoughtful and caring

Very thoughtful and caring, had an absolutely wonderful experience with Legalvision team

February 27, 2023
Unprompted review
LegalVision logo

Reply from LegalVision

Thank you so much for taking the time to share your experience with the LegalVision team, Nicole! We are thrilled to hear that you had a wonderful experience with us and that our team was able to provide you with thoughtful and caring service. Thank you for your kind words and for choosing LegalVision for your legal needs.

Rated 5 out of 5 stars

Brilliant team and great support

Brilliant team: very professional and knowledgeable, always there to help me when I need something. I made lots of mistakes and lost lots of money in my business journey before finding a great legal team to work with. Now I feel much safer and more confident.

I worked with Robert Nay and Johanna Smallman until now, and they were absolutely a 10/10. Thank you so much for giving me advice and fixing my dramas. I also wanna thank Tyrell, who is always there to check on me and ensure I am fine. I am grateful.

November 1, 2022
Unprompted review
LegalVision logo

Reply from LegalVision

Hi Francesca, we're delighted to hear about your experience working with our team. Glad to know you feel much safer and more confident now in running your business! We look forward to working with you.

Rated 5 out of 5 stars

Two years with Legal Vision

My company has been using Legal Vision for two years now, having recently upgrading to their premium service.

We've worked with Legal Vision to draft shareholders agreements, register trademarks & a patent, draft NDA's, licensing agreements & more. Everyone who's handled our projects has been professional, friendly & accomodating to last minute changes or providing advice & explanation when needed.

A particular mention for Robert, Alice, Annalise & Nigel who've all been a huge help with our more recent projects!

November 16, 2022
Unprompted review
LegalVision logo

Reply from LegalVision

Hi Daniel, thank you for sharing your experience working with Robert, Alice, Annalise and Nigel. It's great to hear that they've helped you through our membership!

Rated 5 out of 5 stars

What a great experience

What a great experience. When staring a new business venture everything feels daunting. However, with the amazing help help from Legal Vision they have definitely set me at ease and also educated me along the way. Special mention to James, Sophie and the whole team for going over and beyond with everything that we needed done! Thank you

July 29, 2022
Unprompted review
Rated 5 out of 5 stars

Love your work!!

Legal Vision are delightful to work with. All the lawyers I've worked with are so knowledgable, organised and friendly. They are brilliant at 'translating' complex documents which helps me easily communicate the legal issues to my team (all scientists and engineers). In particular, I've thrown so many legal questions to Ushna and Stephanie in the last few weeks and they have provided such insightful and relevant advice. Keep it up team :)

July 14, 2022
Unprompted review
Rated 5 out of 5 stars

The team at Legal Vision have been…

The team at Legal Vision have been great to work with.
In particular, Jessica Anderson, has been a pleasure to work with. Jessica is always prompt to respond and goes above and beyond to turn around our requests at short notice.
I would definitely recommend to others.

July 13, 2022
Unprompted review
LegalVision logo

Reply from LegalVision

Hi Peter, thanks for leaving us a review. It's great to hear about your positive experience working with Jessica - we'll certainly let her know!

Rated 5 out of 5 stars

No overpromise

No overpromise; Get to the point; Vigilant beforehand!

I am very happy with professional service provided by Amelia and Rebecca. They are truly above my expectation. Highly recommend Legal Vision.

July 12, 2022
Unprompted review
Rated 5 out of 5 stars

A Different and Lovable Law Firm!

Why does any business use a law firm with a 19th century business model?
The legal sector is possibly the last significant industry to really utilise technology to reduce cost to the customer while improving its service.
I'm very happy to say that Legal Vision is the exception and it's no surprise to hear that they're one of the fastest growing law firms in Australia.
Specifically:
- the quality of the lawyers is excellent
- the advice provided is practical, legally sound and commercial
- the tech platform used is simple, effective and fast
- response times to requests for advice is really quick (as I write I put in a request late yesterday and have a scheduled consultation today)
- communication is clear, understandable and comprehensive, both verbal and written
- the breadth of legal topics is impressive, from employment and contract law to intellectual property
- not least, the costs we are paying (because of their tech based business model) are very reasonable and excellent value for money
- customer service (perhaps not the legal industry's strongest attribute) is excellent.

I highly recommend Legal Vision and we are genuinely delighted we chose them as our legal advisors.

July 8, 2022
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look