Legend Footwear Reviews 

Great price and speedy delivery. Excellent service.

Another very good experience shopping with Legend Footwear.
A very good service all round and free shipping

Love my Fly London boots. delivered quickly too.

Easy to order, very good price, quick delivery - Thank you Recommended

Great price, fast delivery. Recommend legend footwear.

Parcel arrived on time. Good service.

No complaints

Good price.Very prompt delivery.High quality product.

A fast efficient service. Quick delivery and great communication.

Brilliant price for my Hoka Stinson 7 shoes and super speedy FREE postage.

Absolutely brilliant service, received my order within days
Really good quality doc marten shoes
Will definitely be ordering again.

Well packed, genuine item and quick delivery. Price unbeatable. Happy customer 🙂👌

Great price and timely delivery only slight issue described as brown, but colour is oro legacy

Great service and price. Very pleased customer.

Superb selection of top brands at exceptional prices

I’ve previously used Legend Footwear to purchase shoes and have had a great experience up to now however this last purchase has been very disappointing.

I identified a couple of pairs of premium barefoot shoes that were available on their website and they had a great discount available.

Unfortunately, they have changed their policy for returns and you need to return shoes now within 14 days of of them being received.

This presented me with a problem because I have just had major surgery on both feet with pins being inserted into them. This means I’m unable to try on any footwear and I’m unable to be weight-bearing for two months. I contacted the customer support by phone and their support team was not even aware that they changed the returns policy from 30 days to 14 days until I spoke to them about it.

Following the conversation with a representative of the customer support team, they suggested I write with my request to request an extension to the return time which I did. I provided my medical certificate from my consultant which provided evidence that I’ve had an operation and was unable to be weight-bearing.

I requested an extension of the returns policy for two months which would enable me then to be in a position to be able to try on the shoes.

However, the customer support team came back and said this was not possible and that they would only honour the 14 day exchange the policy.

I was unhappy with this and requested that the request was escalated to one of their directors.

When they came back to me, they said that the director would not make any change to the 14 day policy. When I asked who the director was that had responded, the name of the person they gave me was actually their buyer so they did not tell the truth in terms of who this issue had been raised with.

I requested that one of their directors contact me to discuss the request which they said was not possible.

I then stated that I would like to have the phone number or email address of the managing directors secretary to raise this issue with them to see if they would make an exception due to my unusual circumstances. Unfortunately they were not prepared to do this.

I also asked if they would be prepared to at least honour the 30 days return policy which was in place until recently if they were not able to give me a two month extension. This they said was not possible either.

To say that I’m very disappointed in this whole experience would be an understatement.

What the management team at Legend fail to recognise is they they can build greater loyalty with customers and get more referrals because of positive word of mouth if they are not intransigent with their policies and recognise that there are circumstances that there are times when policies warrant being amended to meet customer needs.

My circumstances of having major bilateral foot surgery and providing the evidence is very unusual and my request could have been responded to in a very empathetic and different way. Pricing alone is not a way the organisations will retain customers.

The experience reminded me of Zappos who were renowned as an outstanding footwear retailer in the United States, providing outstanding and compassionate customer support with customer service agents - the organisation was profiled in the book “Delivering Happiness”. The Legend team might do well to read that book!

I would also add that Legend have a store on eBay as well as their own online shop. Take care to review their prices against the original price on the brand owner website. I found Legend have over-inflated the original selling price of items. As an example for a pair of shoes I purchased from them, the RRP of the shoes on the Vivobarefoot website is listed as £170. But Legend have listed the original price before their discount as being £229.29 on their Ebay site and £180 on their website! Yes I still got a discount versus the manufacturer site, but their marketing is misleading and bad practice.

I received my boots promptly and they were up to my expectations entirely

Fast transaction

Quick delivery and such a good price. This is my first order from Legend Footwear and I would definitely order again