Belgian Ardennes by Luxuria Reviews

4.0

(16 reviews)

A product’s star rating is calculated as the average of all its reviews.

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9.3K Reviews

4.5

The information on this page is based solely on product reviews written by customers of Leger Holidays via Trustpilot.

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Quality

4.0

16 ratings

Value for money

3.9

16 ratings

Product details

Brand: Leger

A charming tour of the rolling Belgian Ardennes, based in the ‘Pearl of the Semois Valley’, Bouillon, which boasts a fine medieval castle.

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All reviews

Oct 21, 2025

The hotel de la poste in Bouillon was like something out of a 1940's film noir. It was absolutely amazing. Once past a small loby you could imagine yourself rubbing shoulders with Harry Lime in the bar ( I know that was Vienna ) I found the staff helpful and curtius and the food was a good mix of local cuisine and standard fair. Add to that the location in the Samois valley and I had a thoroughly good time.

Quality: 5

Value for money: 5

Reply from Leger Holidays

Oct 23, 2025

Dear Brian,
Thank you for your wonderfully vivid review of Belgian Ardennes by Luxuria. Your description of Hotel de la Poste conjures such a charming image — we love the film noir reference and the thought of Harry Lime in the bar!
It’s great to hear that the staff were courteous and helpful, and that you enjoyed the mix of local cuisine and familiar fare. The setting in the Semois Valley truly is special, and we’re delighted it helped make your time thoroughly enjoyable.
We really appreciate you sharing your experience.
Warm regards,
Customer Relations SB

Oct 13, 2025

Mostly enjoyable. Visit to brewery disappointing. Need to be able to have a decent meal between ferry and breakfast the next day. Would go again though.

Quality: 4

Value for money: 4

Reply from Leger Holidays

Oct 17, 2025

Dear Janet,

Thank you for your review of Belgian Ardennes by Luxuria. I’m glad to hear that you mostly enjoyed the trip and would travel with us again.

I appreciate your feedback regarding the brewery visit and the meal options between the ferry and breakfast — your comments will be shared with our Product Team to help improve future itineraries. thank you for sharing your lovely picture with us

We look forward to welcoming you on another memorable Leger holiday!

Warm regards,
Customer Relations
SB

Oct 12, 2025

Hotel ,Dining up 2 sets of stairs for elderly people with disabilities ,shabby room ,spiders on curtains ,dirty under the beds ,no room for 2 suit cases ,uneven corridorccarpets ,dangerous ,No water provision on tables for evening meals ,having to buy bottled water, is ridiculous,No hot food or drink on departure ,just a doggy bag with a soggy baguette and yoghurt 1 orange and 2 soggy cakes in plastic ,this may because 4* hotel but not for coach parties ,not 1* ,meals minimalist to the bonec,only breakfast was adequate ,despite traversing the steps to keep going for things ,Very poor indeed ,As Boullion is a very nice place ,and the drivers were very good ,,

Quality: 2

Value for money: 1

Reply from Leger Holidays

Oct 15, 2025

Dear Harry,

I’m very sorry to hear that Belgian Ardennes by Luxuria did not meet your expectations. I completely understand your concerns regarding the hotel, including the accessibility issues with stairs for elderly guests, the condition of the rooms, and the limited space and facilities. I also appreciate your feedback about the evening meals, lack of water provision, and the departure arrangements — these should certainly have been more suitable for coach parties.

It’s good to hear that you enjoyed Bouillon and that the drivers were very good. Please be assured that your comments will be shared with the relevant teams to help improve future experiences.

Warm regards,
Customer Relations
SB

Oct 12, 2025

No food available on arrival after a long trip. The vegetarian meals were poor (two fried eggs and vegetables !) Meatballs in soup! and fish one evening. No tea/coffee in rooms. Very limited clothes storage space (only 3 coat hangars provided). Our opinion was the hotel was not four star. Drivers were excellent and very helpful. Excursions were good.

Quality: 3

Value for money: 3

Reply from Leger Holidays

Oct 15, 2025

Thank you for your kind 3-star review.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.

Warm regards Customer Relations SB

Oct 12, 2025

Good drivers (Chris & Shaun), pleasant hotel (I'd rate it 3 star by UK standards), breakfasts ample but dinners bland. Brewery "tour" is more a "visit" since it's a small affair with only 3 rooms. Battle of the Bulge museum closes weekdays in October - rather a disappointment not to be able to access it. I give value for money rating of 3 since had to pay the hefty single supplement.

Quality: 4

Value for money: 3

Reply from Leger Holidays

Oct 15, 2025

Thank you for your feedback on the Belgian Ardennes by Luxuria.
I’m glad to hear that you found the drivers, Chris and Shaun, good and the hotel pleasant. I appreciate your comments regarding the meals, the brewery visit, and the Battle of the Bulge museum closure, as well as your observations on value for money. Your feedback is very helpful and will be shared with our team to improve future tours.

Warm regards,
Customer Relations
SB

Jul 7, 2025

Lovely part of Belgium to see - the optional trip was stunning and ideally should be as part of the trip rather than left out. Drivers were as ever, highly professional and extremely helpful.

Quality: 5

Value for money: 5

Reply from Leger Holidays

Jul 8, 2025

Dear David,

Thank you for your excellent 5-star review of our Belgian Ardennes tour.

We're so pleased to hear you enjoyed Belgium and found the optional excursion to be a highlight.

We're also delighted to hear your kind comments about your drivers. Their professionalism and helpfulness are a big part of what makes our tours special, and they’ll be thrilled to know their efforts were appreciated.

We hope to welcome you on another Luxuria adventure very soon.

Best regards,
Leger Customer Relations (MP)

Jun 15, 2025

The tour gave a very good insight in an area of Belgium less travelled by tourists, offering a gentle itinerary to visit picturesque small towns and villages in the Ardennes. Reaching Bouillon is a long trip but the Luxuria coach offers an abundance of comfort topped off by a very considerate crew. Marek and Andy were not only excellent hard working drivers, but were friendly, kind, and providing helpful information about the places we were visiting. The Hotel de la Poste is quirky, laid back but comfortable. Having some dietary challenges I found the hotel made a good effort to provide me with decent food.

Quality: 5

Value for money: 5

Reply from Leger Holidays

Jun 19, 2025

Thank you for your excellent 5-star review.

Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.

We trust that your break with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you again soon.

Warm regards

Customer Relations SP

Jun 15, 2025

Luxuria coach made journey more comfortable but our minibus to coach was awful. It took twice as long as it should have as we wandered all over south Nottinghamshire. Hotel de la Poste in Bouillon is a lovely old building by the river. Breakfast was very good but dinner didn't match the reviews I'd read or what I'd expect from a 4* hotel. No choice, just what you were given, quite bland and unexciting. Included and optional excursions were good. Plenty of things to see and do and enough time allocated. Ferry crossings to and from Dunkirk were stress free as it was quieter than Calais, with the added bonus of a voucher for food!

Quality: 4

Value for money: 4

Reply from Leger Holidays

Jun 19, 2025

Good Morning Adele,
Thank you for your kind 4-star review.

Receiving feedback is truly gratifying as it offers valuable insights into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.

All your constructive points provide us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.

Warm regards
Leger Customer Relations (JS)

May 18, 2025

Excellent drivers & itinerary. I didn't bother with the optional visit. Bouillon was my interest because of its history.

Quality: 5

Value for money: 5

Reply from Leger Holidays

May 21, 2025

Good afternoon David,

Thank you for taking the time to provide us with a 5 star review!

We're delighted to hear that you enjoyed your time on our Belgian Ardennes tour and found the drivers and the tour itinerary to be excellent!

We hope to welcome you on tour again in the near future.

Kind regards
Leger Customer Relations

Jun 20, 2024

Excellent drivers, lovely hotel, but breakfast and dinner in the hotel was a disappointment, would only give it 3 stars. The day trips were great.

Quality: 4

Value for money: 4

Reply from Leger Holidays

Jun 24, 2024

Thank you for your feedback on the Belgian Ardennes by Luxuria tour. We're glad to hear you enjoyed the day trips and found the drivers excellent.

We appreciate your comments about the hotel meals and will share this with the relevant team to help improve the dining experience.

Thank you for sharing your experience with us!

Warm regards

Leger Customer Relations Team (TT)

Jun 19, 2024

i would have given you a five but because the evening meal needed to be a choice menu instead off just one dish which you did not know until it was put in front of you but apart from that the drivers were great the places visited were really nice so well done looking forward to my next trip with you

Quality: 4

Value for money: 4

Reply from Leger Holidays

Jun 26, 2024

Thank you for taking the time to share your photo and feedback about your recent Belgian Ardennes by Luxuria tour. We're delighted to hear that you enjoyed the destinations and found our drivers to be excellent.

We apologise for the lack of variety in the evening meal options. We understand that having a choice is important, and your feedback is valuable in helping us improve our services. We will certainly pass this on to the hotel to ensure a better dining experience on future trips.

We appreciate your kind words and are thrilled to hear that you're looking forward to your next trip with us.

Warm regards

Leger Customer Relations Team (TT)

Jun 19, 2024

The itinerary, coaches and drivers were very good. The 4star hotel was disappointing as we were treated as second class guests - no choice of menu. The travelling was too long, requiring very early starts. Stop 24 was a nightmare - crowded and poor facilities plus unclear instructions about time to board. We 'd think twice about doing it again.

Quality: 3

Value for money: 4

Reply from Leger Holidays

Jul 1, 2024

Thank you for your feedback on the Belgian Ardennes by Luxuria tour. We're pleased to hear you were satisfied with the itinerary, coaches, and drivers. However, we're sorry to learn that the hotel and some aspects of the journey did not meet your expectations. Your comments will be shared with our team to help improve our services.

Best regards,
Customer Relations Team

Jun 19, 2024

Coach great, staff great, hotel acceptable, as was the food. All the locations we visited were shut, second week of June? Crazy.

Quality: 3

Value for money: 4

Reply from Leger Holidays

Jun 27, 2024

Thank you for taking the time to provide feedback on your recent trip with Shearings. We are pleased to hear that you found the coach and staff to be great and that the hotel and food met your expectations. However, we deeply regret the inconvenience caused by the locations being closed during your visit.

We understand how frustrating it must have been to arrive at destinations only to find them closed, especially during what should be a peak travel time in June.

Your feedback is crucial for us to improve our services and ensure that our guests have enjoyable and fulfilling experiences. We apologise for any disappointment this caused and appreciate your understanding

Thank you once again for your feedback. We hope to have the opportunity to serve you again in the future, providing a more seamless and enjoyable travel experience.

Kind regards,

Shearings (JK)

May 23, 2024

We were disappointed with the hotel accommodation, room size was small and was on the street side of the building so was noisy. One evening we were served meatloaf which was undercooked compared with other meals served ( our dinner was oozing blood). We sent it back and it was returned within a minute with more sauce poured over it but with no change to the bloody state of the food. We decided not to eat it together with others on our table. The same evening the serving staff were rude and unhelpful, compared with other evenings when they were pleasant and polite. The inclusive boat trip was pleasant but we had been booked on to the trip without English commentary so it felt like a waste of our money. This should have been researched better by Leger and booked appropriately as another boat has English commentary available. The resort and towns visited were picturesque but it was a shame that the majority of shops and restaurants were closed, it appeared we were too early in the season.

Quality: 3

Value for money: 2

Reply from Leger Holidays

May 25, 2024

Thank you for sharing your feedback.

We're sorry to hear that you were disappointed with certain aspects of your holiday experience. We apologise for the issues you encountered with the hotel accommodation, including the small room size and noise from the street side. We are also sorry for the meatloaf and the lack of satisfactory resolution from the serving staff.

Your experience with the boat trip without English commentary is regrettable, and we apologise for any inconvenience caused. We understand your disappointment with the closure of shops and restaurants in the towns visited, and we appreciate your feedback on the timing of the trip. Your comments are important to us, and we will use them to improve our services and ensure a better experience for our customers in the future.

We hope to have the opportunity to welcome you back on another Leger tour where we can provide a more enjoyable experience.

Warm regards,

Leger Customer Relations (HB)

May 22, 2024

Was very impressed with the smoothness of the transition between coaches, Neil and Marcus were fantastic, kept us updated on wherever we went, the hotel was brilliant and stylish and in a perfect location,the staff there were extremely helpful, and last but not least the meals were excellent

Quality: 5

Value for money: 5

Reply from Leger Holidays

May 24, 2024

Thank you for your fantastic 5-star review!

We're delighted to hear you were impressed with the smooth transitions between coaches. Neil and Marcus are thrilled to have kept you well-informed throughout your journey. It's wonderful to know you found the hotel brilliant and stylish, perfectly located, with extremely helpful staff. We're also pleased that you enjoyed the excellent meals.

We look forward to welcoming you on another Leger tour soon!

Warm regards,

Leger Customer Relations (HB)

May 22, 2024

Varied and interesting exploration of an overlooked part of Belgium. Lovely.

Quality: 5

Value for money: 5

Reply from Leger Holidays

May 24, 2024

Thank you for your excellent 5-star review.

Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.

We trust that your tour with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you on board again soon.

Warm regards

Leger Customer Relations (CH)