Cruise the River Seine

Cruise the River Seine Reviews

A product’s star rating is calculated as the average of all its reviews.


Leger Holidays logo

Sold by Leger Holidays

www.leger.co.uk

9.3K Reviews

4.5

The information on this page is based solely on product reviews written by customers of Leger Holidays via Trustpilot.


Here’s what people highlighted

Quality

3.9

14 ratings

Value for money

4.1

14 ratings


Product details

Brand: Leger

Enjoy a river cruise along France's most famous river, the Seine. Explore the charms of Honfleur, Côte Fleurie and the fascinating city of Paris.

All reviews


Rated 5 out of 5 stars

Lovely tour visiting gorgeous places. Paris by night was amazing.

Quality: 4
Value for money: 5
Leger Holidays logo

Reply from Leger Holidays

Thank you for your feedback. We're delighted to hear that you enjoyed the tour and had the opportunity to visit such beautiful places along the way.

It's especially wonderful to know that Paris by night was a highlight of your holiday. Experiences like this often create lasting memories, and we're
pleased it made such a positive impression.

Thank you for choosing to travel with us, and we hope to welcome you on another Leger holiday soon.

Leger Customer Service (MB)

Rated 4 out of 5 stars

On reflection. Damian and Tony driving around Paris and ghosting the river cruise was nothing short of miraculous, Paris hotels good but airport located. Good Paris guide. The boat 'Botticcelli' was brilliant with excellent communications, food and drink. Side trips good but we had reservations about the generous amount of free time at Eiffel Tower and Versailles.

Quality: 4
Value for money: 5
Leger Holidays logo

Reply from Leger Holidays

Thank you for your feedback. We're delighted to hear that you enjoyed the Seine River Cruise and found the overall experience so rewarding.

It's wonderful to know that Damian and Tony looked after you so well throughout the journey. Navigating both Paris and the logistics of the river cruise is no
small task, and we're pleased their efforts helped make the holiday run smoothly. We're also glad you enjoyed the Paris guide, the Botticelli, and the quality of the food, drink and onboard service.

We're pleased that you found the included excursions worthwhile, although we appreciate your comments regarding the amount of free time at both the Eiffel Tower and Versailles. Feedback like this helps us better understand how guests experience the balance between guided visits and independent exploration.

Thank you for taking the time to share your experience. We're delighted that the cruise was such an enjoyable holiday overall.

Leger Customer Service (MB)

Rated 5 out of 5 stars

Highlight was the two coach drivers who were very friendly, extremely helpful, very professional, informative, worked well together, clearly enjoyed their job; they looked after everyone and genuinely cared about their passengers. They should win an award for their excellent customer service. The excursions were also well planned. The food was exceptional. The ships crew were exceptional (on the Ms Princess Seine). We had good weather, very sunny, luckily. The return feeder coach was challenging (5 hours on a packed shearings coach without a rest break to get a drink) but other than that Mum and I had a fab holiday.

Quality: 5
Value for money: 5
Leger Holidays logo

Reply from Leger Holidays

Thank you for your 5-star review of Cruise the River Seine. We're so pleased to hear you had an excellent holiday, and we truly appreciate your kind words about our drivers — your feedback will be passed on to them.

We hope to welcome you back on board for another fantastic tour soon!

Warm regards
,
Customer Relations

Rated 5 out of 5 stars

The coach journey down to Stop 24 was a bit arduous, but the rest of the journey was very comfortable and well executed. The river Seine trip was fantastic, the food on board was very good and the wine and drinks flowed all day. Loved the sites we visited, had a great guide (Martine) who showed us around Paris. The Calvados distillery vied was interesting but could have been substituted for something more interesting,e.g the Bayeux Tapestry which was close by. Had we realised earlier we could have fitted in a visit ti the Versailles Palace as well as the gardens. The coach drivers were very attentive and looked after us well.

Quality: 5
Value for money: 5
Leger Holidays logo

Reply from Leger Holidays

Thank you for your 5-star review of Cruise the River Seine . I'm so pleased to hear you had an amazing experience,

We can’t wait to welcome you back on board for another unforgettable adventure in the future.

Warm regards, Customer Relations

Rated 5 out of 5 stars

All staff were excellent, the food “out of this world” absolutely wonderful. All place’s visited were interesting and varied, something to suit everyone. Our feeder coach was luxurious, only three seats across giving plenty of room, video screens in back of seats and luxurious seating. Sadly our coach for the rest of holiday was very standard class. But the drivers were excellent, so kind to my companion who had a health problem My main gripe is the single surcharge. I see it as a tax on the bereaved. A situation I did not choose. I hope this helps.

Quality: 5
Value for money: 4
Leger Holidays logo

Reply from Leger Holidays

Thank you for your 5-star review of Cruise the River Seine . I'm so pleased to hear you had an amazing experience,

We can’t wait to welcome you back on board for another unforgettable adventure in the future.

Warm regards, Customer Relations

Rated 4 out of 5 stars

Meals very good and well presented. Staff very helpful. Public areas comfortable.

Quality: 4
Value for money: 4
Leger Holidays logo

Reply from Leger Holidays

Thank you for your 4-star review of Cruise the River Seine. I'm so pleased to hear you had an positive experience,

We can’t wait to welcome you back on board for another unforgettable adventure in the future.

Warm regards, Customer Relations

Rated 5 out of 5 stars

Excellent cruise.really well organised .the staff on board were amazing nothing too much trouble. The food was 5 star .we visited many places and had time to wander around with no pressure. drivers were highly professional and very well informed. Would recommend. And are booking something similar for next year

Quality: 5
Value for money: 5
Leger Holidays logo

Reply from Leger Holidays

Thank you for your 5-star review of Cruise the River Seine. We're so pleased to hear you had an amazing experience, and it's wonderful to know that nothing was too much trouble throughout your journey.

We can’t wait to welcome you back on board for another unforgettable adventure in the future.

Wa
rm regards, Customer Relations

Rated 3 out of 5 stars

Cruising is a relaxing way to travel. Drinks package included was a bonus Unhappy by the lack of guided excursions on this trip. Excellent drivers.

Quality: 3
Value for money: 3
Leger Holidays logo

Reply from Leger Holidays

Good afternoon

Thank you for your feedback,

Were delighted to read that you enjoyed the cruise and the drinks package. we will be sure to pass on your praise to your drivers. we are sorry that certain elements of your holiday did not meet your expectations we are committed to making your travel
experience as enjoyable as possible. Your comments are valuable to us as we strive to improve our services.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards
Shearings Customer Relations

Rated 1 out of 5 stars

Cruise was good but could have been better organised. Seine Princess was a nice boat but no choice of food. set menu only but did give me salad as i have a fish allergy. Coach travel and hotels were abismal. Dumped in Paris with no map or suggestions. Drivrs non communicative. Not value for money with Leger. Could have been so good with a bit of consideration for the clients.

Quality: 3
Value for money: 3
Leger Holidays logo

Reply from Leger Holidays

Dear Mrs Cole,

Thank you for sharing your feedback with us.

We regret to learn of your dissatisfaction with your chosen tour. Please know that our primary goal is to ensure every tour we offer is thoroughly enjoyable.

While I’m pleased to hear you enjoyed aspects of the cruise itself and that the
crew were able to accommodate your dietary requirement, I’m sorry that other parts of your experience did not meet your expectations. In particular, we regret to learn that you felt the coach travel and hotel arrangements were not up to standard and that there was a lack of clear information and communication during your time in Paris.

We are currently reviewing your received direct correspondence, and once our investigations are complete, we will reach out to you directly. Your comments have been shared with our product and operations teams so these areas can be examined in detail, as feedback like yours is vital in helping us improve the service we deliver to all our guests.

If there is anything we can assist you with in the meantime, please feel free to contact us.

Best regards,
Leger Customer Relations (MP)

Rated 5 out of 5 stars

Great drivers, lovely boat, food and staff.

Quality: 5
Value for money: 5
Leger Holidays logo

Reply from Leger Holidays

Dear Sue

Thank you for your excellent 5-star review.

Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.

We trust that your break wit
h us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you again soon.

Warm regards

Leger Customer Relations (HJ)

Rated 3 out of 5 stars

The holiday from the outset was a disorganised blunder in many respects. Firstly the silver service coach was downgraded the day before departure with an executive coach, (£75 pp refund) with the assurance of equal service quality, this service being water sales only, with a continued rushed timetable and the intimation that the river boat would leave its mooring before we arrived if late. Congeniality with Leger staff was not present and in some cases presented itself in a unfriendly way. The coach suffered problems and did not fulfill the excursion timetable of the clients and to one’s amazement found the trips at the end of the so called relaxing holiday were condensed into a very short space of time, inadequate to enjoy a comfortable appreciation of those important venues and this excluded a visit to the Calvados experience. Frankly the itinerary was a disaster. These issues have been addressed with Leger by an elected client

Quality: 3
Value for money: 3
Rated 2 out of 5 stars

due to the couch breakdown the holiday was not exactly as planned.we enjoyed the river cruise but we never received what we paid for.this was no fault of the ledger crew who tried their best in unfortunate circumstances.everything what could have gone wrong happened on this holiday.

Quality: 2
Value for money: 2
Rated 4 out of 5 stars

Good holiday apart from attitude of our 2 main drivers who were a married couple and appeared not to understand some of the company's own rules. Passengers understood there is no hot food allowed on bus but they would not even allow cold sandwiches and kept parading up and down the bus checking this was not happening and even telling those off who dared to open a cold sandwich. They even tried to make passengers guilty if they needed to use the on-board toilet this resulted in some passesngers who had health issues feeling very anxious during the journey. This was a bus of elderly passengers who were being treated like a bus full of school children. The cold sandwich rule was not an issue on any of the transfer buses. I have travelled abroad on busses for over 2 decades and this is the 2nd year in a row that the drivers attitude towards passengers has had a negative impact on passengers holiday experience I say this in the knowledge that the majority of passengers travelling on this bus were not happy with the drivers attitude. I would appreciate some contact from ledger on this review to discuss in further detail.

Quality: 4
Value for money: 4
Rated 4 out of 5 stars

Cruise was mostly geared towards the French travellers. Ship was in need of a serious upgrade. Coach very comfortable drivers had some negative comments. Paid for door to door personal car service which turned out to be shared, local taxi would have been more comfortable and better value for money. Don’t think I will use Leger again.

Quality: 3
Value for money: 5