Picturebook Italy

Picturebook Italy Reviews

Average star rating 4 out of 5 stars

4.1

(121 reviews)

A product’s star rating is calculated as the average of all its reviews.

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9.1K Reviews

4.5

The information on this page is based solely on product reviews written by customers of Leger Holidays via Trustpilot.

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Quality

4.0

119 ratings

Value for money

4.0

118 ratings

Product details

Brand: Leger

From the shores of Lake Garda and canals of Venice, to awe-inspiring Rome and beautiful Sorrento, get a true taste of Italy on this tour.
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Rated 5 out of 5 stars

A very good tour, well worth visiting, very interesting although extremely hot, drivers excellent, knowledgeable, and attentive.

Quality: 5
Value for money: 5
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Reply from Leger Holidays

Dear Carl,

Thank you for your lovely feedback regarding the Picturebook Italy tour.

We’re delighted to hear that you found the tour very good and interesting, and well worth visiting. It’s also wonderful to hear that you were so pleased with the excellent drivers and their knowledge and attentiveness.

Thank you for taking the time to share your experience with us.

Warm regards,

Customer Relations SB

Rated 5 out of 5 stars

I loved every where we went ,our 2 drivers were fab , I would defo do it again

Quality: 5
Value for money: 4
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Reply from Leger Holidays

Thank you for your wonderful 5 star review !
We're thrilled to hear that you had such a lovely holiday and enjoyed the beautiful places, kind weather, and the excellent hotel and staff. your driver will be delighted to know they made your trip even more special.
We hope to welcome you on another adventure soon.
Kind Regards
Shearings Customer Relations

Rated 5 out of 5 stars

Excellent holiday. Very intensive travelling, not go feint hearted, as multiple cities visited. The crew were excellent drivers, I felt very safe. Some of the hotels weren’t as good, but overall a good holiday

Quality: 4
Value for money: 4
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Reply from Leger Holidays

Good afternoon Mrs Clark,

Thank you for your lovely 5-star review. We're delighted to hear you enjoyed Picturebook Italy and that our crew helped you feel safe and well cared for throughout.

We appreciate your feedback regarding the hotels and are pleased that, overall, you had such a good holiday. We hope to welcome you on another Leger adventure soon.

Kind regards,
Leger Customer Relations (MP)

Rated 4 out of 5 stars

Drivers didn't go all-out just did what they had too. The second day was a very long day 14 hours travelling maybe rejigging of the itinerary is needed. Some hotels very outdated. But overall experience well worth it if you want to see the main sites of Italy.

Quality: 4
Value for money: 4
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Reply from Leger Holidays

Dear Mark,

Thank you for your feedback regarding the Picturebook Italy tour.

We’re pleased to hear that you found the overall experience well worth it and enjoyed seeing the main sites of Italy. We also appreciate your comments regarding the long travelling day, the itinerary and the condition of some of the hotels. Your feedback has been noted and will be shared with the relevant teams for consideration.

Thank you for taking the time to share your experience with us.

Warm regards,

Customer Relations SB

Rated 5 out of 5 stars

Perfect holiday to discover beautiful Italy. It was our second holiday with Leger and Dave and shaun did an excellent job, looking after us all. We'd recommend the company every time.

Quality: 5
Value for money: 5
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Reply from Leger Holidays

Dear Sarah,

Thank you so much for your fantastic 5-star review.

We're delighted to hear that you enjoyed your Picturebook Italy holiday and had the opportunity to discover the beauty of Italy with us. It's wonderful to know that your second Leger holiday was another memorable experience.

We're especially pleased to hear your kind comments about Dave and Shaun. It's great to know that they looked after everyone so well throughout the trip, and we'll be sure to pass on your lovely feedback to them.

Thank you for your recommendation and for choosing Leger once again. We look forward to welcoming you on many more memorable journeys in the future.

Warm regards,

Customer Relations SB

Rated 4 out of 5 stars

The holiday could have been excellent if it had been organised better, The main hotels where we stayed the longest needed to be of better quality and service as they were poor not what people would expect if staying awhile, The coach and staff were not up to the standard on a Luxuria coach which we paid extra for and expected as i have experienced far better on my previous experiences with yourselves, The coach had no hot water or any air conditioning for the whole of the holiday and were not informed until on route, this needed to be sorted as it was like this on the previous holiday and was going out again the next day still faulty which i was informed, As far as the drivers go i got the impression that George and Joan were on their holidays as a couple, not sure who arranged the time schedule but the day that we went to Rome which we were really excited about we were asked to leave at 3-45pm to rush back to a terrible hotel with not even a nice town to spend any time in whilst waiting for dinner, the meal was terrible which just made that day worse we should have had more time in Rome as it was very busy being it a Sunday, George was very pleasant but did almost all the driving not sure if this was safe where as before it was shared, i could go on even more but think this is enough and i will have to give some serious thought before considering another trip with yourselves which is a shame as i really enjoyed my previous holidays.

Quality: 4
Value for money: 4
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Reply from Leger Holidays

Dear Alan,

Thank you for your detailed feedback on our Picturebook Italy tour. I’m very sorry to hear the hotels, coach facilities, and itinerary did not meet expectations. Your comments have been shared with our operations team to review and address these issues. We do appreciate your previous loyalty and hope we can restore your confidence in future.

Kind regards,
Customer Relations
SB

Rated 5 out of 5 stars

Excellent to see Italys many cities

Quality: 5
Value for money: 5
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Reply from Leger Holidays

Dear Brian,

Thank you for your kind comments about our Picturebook Italy tour. I’m so pleased to hear you enjoyed exploring Italy’s many beautiful cities — it truly is a wonderful experience!

We hope to welcome you on another holiday soon.

Warm regards,
Customer Relations
SB

Rated 2 out of 5 stars

Several poor family-run hotels in Italy, in particular Villa Laura in Fiuggi. Isolated locations. No or little food choices. Meat and one veg. No rice or potatoes. Salad just lettuce leaves in one hotel. DIY porterage in some instances. Brisk half-hour+ walks to central tourist locations before any sightseeing/guided walks, which many on tour found challenging, yet Leger's 'physical rating' on this trip is given as 'low'. Issues on Luxuria coach - no hot drinks and no aircon throughout trip. Same coach with same problems on same trip to Italy a couple of months before in the summer. Issues could easily be resolved by sending British reps (not local ones) to review hotels and their food provision to ensure a decent standard, ensuring coaches are in good working order before departure and pre-advising that the 'physical rating' is moderate rather than 'low'. In addition, advice that passengers endure lengthy drives. One day our driver George drove us nearly all of the 627 miles in one day. A massive distance, risky perhaps and exhausting for all on board. On the plus side, we saw a great deal of Italy and are now in recovery from an extremely energetic trip. Photos of shabby Villa Laura exterior, view of mould from bathroom window and bedroom shutters that wouldn't open. Another hotel bedroom looked out onto the side of another building a few feet away.

Quality: 2
Value for money: 2
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Reply from Leger Holidays

Dear Robert,

Thank you for taking the time to share your detailed feedback following your Picturebook Italy holiday. I’m very sorry to hear that several aspects of your trip did not meet expectations, particularly regarding the hotel standards, food choices, coach facilities, and physical demands of the itinerary.

Your comments are extremely valuable, and I’ll be sure to share them with our operations and product teams so they can review the hotels, catering arrangements, and the accuracy of our “low” physical rating for this tour. We’ll also ensure the issues you experienced with the Luxuria coach are fully investigated with our transport partners to prevent any recurrence.

I do appreciate your recognition that you were able to see so much of Italy, but I’m sorry that the overall experience proved tiring and disappointing in parts. We’ll use your feedback to make the necessary improvements and to provide a more comfortable and enjoyable experience for future guests.

Thank you again for bringing these matters to our attention.

Kind regards,
Customer Relations
SB

Rated 2 out of 5 stars

Hotels were dated and food from the 1960s. Tours took too long to get to. The destinations were fabulous but too far away from the hotels having to get up at 5.30 -6.00am and not getting back until 6 - 8pm is tiring and ridiculous. Not given information about meal times. On the buffet meals items were not labelled so having to guess what you may be eating so stuck to salads. Food was cold.The Luxuria coach had no air conditioning working. The water boiler not working. Some guests could not keep up with the guides and had to turn back. The only good thing was the other guets whom we met. The hotels on the first and last night you had to buy your own meals. Surely your holiday starts as soon as you board the coach from home. Apparently not with Leger. Will not use again. This was an expensive holiday when you add in the 'optional excursions' and the extra meals

Quality: 2
Value for money: 2
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Reply from Leger Holidays

Thank you for taking the time to provide detailed feedback on your Picturebook Italy tour. I’m very sorry to hear that your experience did not meet expectations. I completely understand your disappointment regarding the hotel standards, meal arrangements, long travel days, and issues with the coach facilities.

Your comments about the itinerary pace, accessibility for all guests, and clarity of meal information are particularly important, and I will be sharing them with our operations and product teams to help improve future tours.

While I’m glad to hear you enjoyed the company of fellow guests, I sincerely regret that the overall experience did not reflect the high standards we aim to deliver. Thank you again for your feedback — it is valuable in helping us make improvements.

Warm regards,
Customer Relations
SB

Rated 4 out of 5 stars

Three star hotels are low quality than you would expect. Our tour guides on this holiday were not always available , I have not had this problem on previous leger holidays .

Quality: 3
Value for money: 3
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Reply from Leger Holidays

Thank you for your feedback on your Picturebook Italy holiday. We’re sorry to hear that the hotel quality and tour guide availability did not meet your expectations on this occasion. Your comments have been passed to our Operations Team for review, as we always aim to ensure our holidays meet the high standards our customers expect.

We appreciate you taking the time to share your experience and hope we can restore your confidence on a future tour.

Warm regards,
SB
Customer Relations

Rated 2 out of 5 stars

Coach and drivers excellent Hotels and food poor

Quality: 2
Value for money: 1
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Reply from Leger Holidays

Dear Peter,

Thank you for your feedback on Picturebook Italy. I’m delighted to hear that you found the coach and drivers excellent. I’m very sorry to hear that the hotels and food did not meet your expectations — your comments have been shared with our Product Team to help review and improve future arrangements.

We appreciate your feedback and hope to welcome you on another Leger holiday in the future.

Warm regards,
Customer Relations
SB

Rated 4 out of 5 stars

Very good crew. Saw an amazing amount of Italy. As we had been to Venice several times before, we took the paddle steamer around lake Garda instead. The hotels were good apart from two, which were not up to normal Luxuria standard. However, a very enjoyable holiday, with a great deal fitted in.

Quality: 4
Value for money: 4
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Reply from Leger Holidays

Dear Graham,

Thank you for sharing your feedback on Picturebook Italy. I’m glad to hear you enjoyed your holiday and saw so much of Italy, including your paddle steamer trip around Lake Garda. It’s wonderful that you found the crew very good and most of the hotels up to standard. I appreciate your comments regarding the two hotels that didn’t meet the usual Luxuria standard, and I’ll share this with our team.

Overall, I’m delighted that you had a very enjoyable holiday with so much packed in.

Warm regards,
Customer Relations
SB

Rated 3 out of 5 stars

The trip itself is great. Lots of long days and walking , but you get to see a huge amount. Downside is hotel in Fiuggi, Leger really ought to stop using it, both rooms and food very much under par.

Quality: 3
Value for money: 4
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Reply from Leger Holidays

Thank you for your kind 3-star review.

Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.

We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.


Warm regards Customer Relations SB

Rated 2 out of 5 stars

Not all hotels were acceptable standard.

Quality: 2
Value for money: 2
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Reply from Leger Holidays

Good morning Mrs Talbot,

Thank you for sharing your detailed feedback with us and for reaching out to us direct.

We are sorry to hear that some of the hotels did not meet your expectations. We work hard to select accommodations that provide comfort and quality, and your comments will help us improve our offerings and better guide our guests.

We truly appreciate your feedback and hope to have the opportunity to provide you with a more consistently enjoyable experience in the future.

Warm regards,

Leger Customer Relations (SC)

Rated 3 out of 5 stars

The tour tried to cover too much. Sorrento was a step too far. Could then stay at a hotel North of Rome and reduce the distance traveled from lake Garda. Hotels, except for Hotel Verdi in Fiuggi, should stop using that. Food was too limited in choice & seemed like the bare minimum they could get away with.

Quality: 3
Value for money: 3
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Reply from Leger Holidays

Thank you for your 3 star review,

We appreciate your honest comments about the tour itinerary and accommodations. We understand that the journey covered quite a large area, and we’ll certainly review the balance between travel time and sightseeing opportunities in future itineraries, including the suggestion to adjust the route and consider a stop north of Rome.

We’re sorry to hear that some of the hotels and meal options did not meet your expectations. Your comments about Hotel Verdi in Fiuggi and the limited food variety have been passed along to our operations team so we can work with our partners to improve both quality and choice.

Your input is very valuable to us as we continuously strive to enhance our guests’ experience, and we thank you again for helping us identify areas for improvement.

Kind Regards
Customer Relations (JS)

Rated 4 out of 5 stars

The chosen locations were amazing but the travel to and from was exhausting. Could of done with shorter travel between the hotels. Some were 12 hour days because of the travel. The hotels were good. Good food and the rooms were nice. Views were breathtaking around the hotels. Our drivers, Mark and Dave, were amazing. Always going out of their way to help and kept us entertained on the long journeys. Would definitely recommend this holiday.

Quality: 4
Value for money: 5
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Reply from Leger Holidays

Dear Laura,

Thank you so much for your 4-star review of the Picturebook Italy tour. We're thrilled to hear you enjoyed the stunning locations, comfortable hotels, and delicious food — and that the breathtaking views added to the experience!

We understand the long travel days were tiring, and we truly appreciate your feedback about the journey times between hotels. Your comments will help us review and improve future itineraries.

A special thank you for your kind words about Mark and Dave — we’re so glad they made the journey more enjoyable with their helpfulness, organisation, and great sense of humour.

We’re delighted you’d recommend this holiday and hope to welcome you on another adventure soon!

Warm regards,
Customer Relations
SP

Rated 4 out of 5 stars

Most of the hotel were a let down, it seems the price of the holiday has risen and the quality of the hotels have of low standards, once instance is the food, you take what your given or go without, only one hotel gave a minimum choice and all the others didn't, also some of the rooms were very poor. My highlight was the Coach drivers Mike & Steve, very very entertaining and would go a mile to help, eleven out for ten for them two.

Quality: 3
Value for money: 3
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Reply from Leger Holidays

Thank you for your 4★ review of Picturebook Italy.
I’m sorry to hear that the hotels did not meet your expectations and that the food and room quality were disappointing. I’m delighted, however, that Mike and Steve made such a positive impression with their entertaining and helpful service—your kind words will be passed on to them.

Warm regards,
Customer Relations
SP

Rated 5 out of 5 stars

First coach tour, but what a tour! Stunning views, comfortable coach and our drivers were simply the best.

Quality: 4
Value for money: 5
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Reply from Leger Holidays

Thank you, Maria, for your 5★ review of Picturebook Italy.
I’m delighted to hear that your first coach tour was such a wonderful experience, with stunning views, a comfortable coach, and excellent drivers. Thank you also for sharing your fabulous pictures!

Warm regards,
Customer Relations
SP

Rated 5 out of 5 stars

Brilliant. The first 2 days travelling are long. But worth it! A whirlwind tour of Italy. The hotels were acceptable for 3 star. Good breakfast mostly. Dinner menu as expected for a tour group. On the whole excellent holiday. Mike & Steve were absolutely superb.

Quality: 5
Value for money: 5
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Reply from Leger Holidays

Thank you, Peter, for your brilliant feedback on Picturebook Italy.
I’m delighted to hear you had an excellent holiday, despite the long first two days of travel. It’s wonderful to know you enjoyed the hotels and meals, and that Mike and Steve were absolutely superb throughout your trip.

Warm regards,
Customer Relations
SP

Rated 5 out of 5 stars

We had a great time Mike and Steve were great. First hotel needed a good overall very tatty and evening meal not good, the other ones were ok.

Quality: 4
Value for money: 4
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Reply from Leger Holidays

Thank you, Mrs P Corbett, for your feedback on Picturebook Italy.
I’m delighted to hear you had a great time and that Mike and Steve were so helpful. I appreciate your comments regarding the first hotel and the evening meal, and I’m glad the other hotels met your expectations. Your feedback is very valuable and will be shared with the relevant team.

Warm regards,
Customer Relations
SP