Holiday was good, hotel good too the downside was the coach journey back some 12 hours with only three half hour breaks which was not good. Hotel in Paris, no hot food on arrival and the beer there was very expensive but the room was good.
Date of experience:
Quality: 4
Value for money: 4
Reply from Leger Holidays
Dear Mr Savage,
Thank you for taking the time to share your feedback on our Spectacular Spain for Solo Travellers tour.
We're pleased to hear that you enjoyed the holiday overall and were happy with the hotel accommodation. However, we're sorry that the return coach journey was uncomfortable due to the length of the journey and the limited breaks. We appreciate how tiring a long journey can be, and your comments will be shared with the relevant team for review.
We're also sorry that there was no hot food available when you arrived at the Paris hotel and that you found the beer prices expensive. While we're glad that you were comfortable in your room, we understand that these aspects can affect the overall experience.
Thank you for bringing these points to our attention. Your feedback is important to us, and we hope to have the opportunity to welcome you on another Leger holiday in the future.
Warm regards, Customer Relations (SB)
Enjoyable holiday despite long coach journey
Date of experience:
Quality: 4
Value for money: 4
Reply from Leger Holidays
Dear Mr Cryer,
Thank you for taking the time to share your feedback and for awarding our Spectacular Spain for Solo Travellers holiday a 4-star rating.
I’m pleased to hear that you enjoyed your holiday overall. I appreciate that the coach journey was long, and we understand that travelling such distances can be tiring.
Thank you again for your feedback. We hope to have the pleasure of welcoming you on another holiday with us in the future.
Warm regards,
Customer Relations (SB)
Very comfortable small hotel, within easy reach of the beach and shops. Entertainment most evenings.cannot think of anything to dislike.
Date of experience:
Quality: 4
Value for money: 4
Reply from Leger Holidays
Dear Patricia,
Thank you for taking the time to share your lovely feedback on our Spectacular Spain for Solo Travellers holiday.
We’re delighted to hear that you enjoyed your stay at the comfortable hotel and appreciated its convenient location, with the beach and shops within easy reach. It’s wonderful to know that the evening entertainment added to your enjoyment and that you couldn’t think of anything you disliked!
Thank you for choosing to travel with us. We hope to welcome you on another fantastic holiday in the future!
Warm regards,
Customer Relations (SB)
It had not been made clear that access to the hotel was very difficult for anyone with mobility issues. This immediately limited any access to trips.
Date of experience:
Quality: 4
Value for money: 4
Reply from Leger Holidays
Thank you for your feedback.
We're sorry to hear that the hotel's accessibility did not meet your expectations. We understand how disappointing this must have been, particularly as it limited your ability to enjoy some of the trips and activities included in the holiday.
Your comments have been noted and shared with the relevant team as we appreciate the importance of providing clear information for customers with mobility requirements.
Leger Customer Service (MB)
Paul and Darrell (coach crew) were very good . Hotel was good with extensive range of food and staff friendly. very disappointed that two of the three optional trips were cancelled
Quality: 4
Value for money: 4
Reply from Leger Holidays
Good Afternoon Noman, Thank you for your kind 4star review.
We're so pleased to hear that you enjoyed the service from Paul and Darrell – they’re a fantastic team – and that the hotel and staff met your expectations, especially the food selection.
We’re truly sorry about the cancellation of two of the optional trips. We understand how disappointing that must have been, especially when you're looking forward to making the most of your time away. Your comments have been noted and will be shared with the relevant teams to help improve future experiences.
Thank you again for taking the time to share your thoughts.
Kind Regards Leger Customer Relations (JS)
Good holiday, problem with having to walk from coach to hotel about 150 yards.
Quality: 4
Value for money: 4
Reply from Leger Holidays
Good Morning Valerie, Thank you for your 4-star review.
We're glad to hear you had a good holiday overall.
We understand that the 150-yard walk from the coach to the hotel may have been inconvenient, and we appreciate you bringing it to our attention. We'll take this into consideration when planning future arrangements to improve guest comfort wherever possible.
Once again, many thanks for your review and we look forward to welcoming you again soon.
Warm regards, Leger Customer Relations (JS)
Lovely holiday.
Quality: 4
Value for money: 4
Reply from Leger Holidays
Thank you so much for taking the time to leave us a four-star review
We are absolutely delighted to hear that you had such a positive experience with us. Thank you again for choosing us for your holiday. We hope to welcome you back on another adventure very soon.
Kind regards, Leger Customer Relations
Very tiring journey to and from Spain. Everyone was very friendly and mostly mixed together.The hotel accomodation was excellent as was the food.
Quality: 4
Value for money: 4
Reply from Leger Holidays
Thank you so much for taking the time to leave us a four-star review We are absolutely delighted to hear that you had such a positive experience with us. Thank you again for choosing us for your holiday. We hope to welcome you back on another adventure very soon. Kind regards, Leger Customer Relations
Lovely holiday with trips that didn't involve any further long coach journeys.
Quality: 5
Value for money: 5
Reply from Leger Holidays
Thank you for the great feedback. Many Thanks Customer relations
Hotel Volga in Calella was very good, the food was excellent and location was very central to everything. That was a definite 5star for me as all the staff were superb. The coach journey was far too long for me so wouldn't do it again. The coach journey came with a bit of a problem by people sitting in the lounge area, for much of the journey and one in particular which caused a problem. One i think could have been averted by the boss of the coach.
I won't say anymore about that.
On the whole the drivers were OK, especially Luke. It must have been very tiring for them both and we arrived safe and sound, full of knowledge about places we had passed on the way. So a big thankyou to them both.
Quality: 4
Value for money: 3
Reply from Leger Holidays
Thank you for your kind 4-star review.
Receiving such positive feedback is truly gratifying as it offers valuable insights into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards
Leger Customer Relations
Well organised Great drivers giving comprehensive information in a friendly way Excellent hotels and wonderful visits to the area and made fabulously friends.
Quality: 5
Value for money: 5
Reply from Leger Holidays
Thank you for your excellent 5-star review.
Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.
We trust that your break with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you again soon.
Warm regards
Customer Relations SP
It was OK.For the price.
Quality: 3
Value for money: 3
Reply from Leger Holidays
Thank you for your review.
Receiving such positive feedback is truly gratifying as it offers valuable insights into your tour experience and understanding what resonates with our customers empowers us to consistently refine and improve our tours.
Your constructive feedback provides us with the opportunity to evaluate the tour for any necessary enhancements, ensuring complete satisfaction.
We eagerly look forward to welcoming you on board again soon and providing a tour that exceeds all of your expectations.
Warm regards
Leger Customer Relations
Great coach and friendly efficient drivers,good hotel,excellent variety of food,and really good organisation.the fabulous weather made it a complete winner.
Quality: 5
Value for money: 5
Reply from Leger Holidays
Good Morning Helen, Thank you for your wonderful 5-star review.
Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.
We will be sure to pass on the lovely comments you have given about your drivers and the hotel experience; it will be really appreciated.
It's great to know you had fabulous weather to make the whole experience a winner and we hope to welcome you back again soon.
Kind Regards Leger Customer Relations (JS)
Had a brilliant time the hotel was fantastic. The days out were well planned the drivers Chris and Luke were full of local knowledge and kept everything running smoothly.
Quality: 5
Value for money: 5
Reply from Leger Holidays
Thank you for your excellent 5-star review.
Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.
We trust that your break with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you again soon.
Warm regards
Leger Customer Relations
It was an amazing experience. Our drivers looked after us from start to finish. The door to door pick up service was brilliant.
The hotel was everything I could have hoped for and the excursions were superb.
Quality: 5
Value for money: 5
Reply from Leger Holidays
Thank you for your excellent 5-star review.
Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.
We trust that your break with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you again soon.
Warm regards
Leger Customer Relations
Lovely holiday,the hotel Volga in Calella was excellent, spotlessly clean and comfortable and excellent food.The excursions offered,included and purchased were of good value and interesting and diverse,taking in both coastal and city locations,overall great holiday and good value for money.
Quality: 4
Value for money: 4
Reply from Leger Holidays
Dear Mr Holling,
Thank you for your wonderful review of the "Spectacular Spain for Solo Travellers" holiday! We’re thrilled to hear that you had a lovely experience at the Hotel Volga in Calella and that you found it to be clean and comfortable, with excellent food.
It’s fantastic to know that you appreciated the excursions, both included and those you purchased, and found them interesting and diverse. We strive to offer a range of experiences that truly capture the essence of the region, so your feedback means a lot to us.
Thank you once again for sharing your experience. We hope to have the pleasure of welcoming you on another adventure soon!
Many thanks, Leger Customer Relations (MP)
Great holiday
Quality: 4
Value for money: 4
Reply from Leger Holidays
Good afternoon Linda,
It sounds like you had a fantastic time on your holiday in Spain! We hope to welcome you back on another Solo tour in the future!
Warm regards
Leger Customer Relations Team (TT)
Wonderful holiday, the hotel was perfect, all the places we visited were well picked. Fabulous experience.
Quality: 5
Value for money: 5
Reply from Leger Holidays
Thank you for your excellent 5-star review.
Receiving such positive feedback is incredibly rewarding for us as it provides valuable insight into your tour experience. Understanding what resonates with our customers allows us to continuously enhance our tours.
We trust that your tour with us was thoroughly enjoyable, and we eagerly anticipate the opportunity to welcome you on board again soon.
Warm regards
Leger Holidays Customer Relations (CW)
Well planned organisation.
Quality: 5
Value for money: 5
Reply from Leger Holidays
Thank you for your feedback regarding your recent experience on our "Spectacular Spain for Solo Travellers" tour.
We're delighted to hear that you found the tour to be well-planned and organised. Ensuring our guests have a smooth and enjoyable experience is our priority, and we're pleased that our efforts met your expectations.
If there's anything else you'd like to share or if you have any suggestions for us, please feel free to contact us. We value your feedback and look forward to welcoming you on another tour in the future.
Warm regards
Leger Customer Relations Team (TT)
The hotel and location was excellent and the food was first rate
Quality: 5
Value for money: 4
Reply from Leger Holidays
Thank you for your feedback regarding your recent trip on our Spectacular Spain for Solo Travellers tour.
We're delighted to hear that you found the hotel and location to be excellent, and that you enjoyed the first-rate food provided during your stay. We strive to ensure our guests have a comfortable and enjoyable experience throughout their journey.
Your positive comments will be shared with our team, including the hotel and kitchen staff, to acknowledge their efforts in providing a great experience.
We appreciate your feedback and look forward to welcoming you on another Leger Holidays tour in the future.