I'm new to online casinos and this site doesn't explain anything clearly. No beginner guide, no simple explanation of wagering or limits, just a wall of terms. Felt pretty lost and stupid.
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Compared to other casinos, the live dealer layout here is cramped and dark, with tiny betting buttons. I misclicked a few times just because things are so small and close together.
They mention some dispute resolution service in the footer, but the link 404s. So basically if you have a real problem, good luck taking it further.
They let me deposit and lose several times without mentioning verification. The first time I tried to withdraw anything, suddenly a long KYC procedure. Would be nicer to be upfront from the start.
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Misleading RTP display
They display one big RTP number for whole categories, but individual slots can be lower. You have to open each game’s info to see it. Feels like they’re hiding the less generous ones.
Glitchy live casino
The live blackjack table kept lagging and the video froze right when I hit. Dealer’s hand appears after like 10 seconds and somehow I’ve busted. Maybe coincidence, but when tech fails exactly at crucial moments, it doesn’t feel right.
Website down at peak time
Friday night the whole site was just 502 errors. No communication on socials or anything. Felt amateur.
Unclear game contributions
Slots count 100%, tables 10%, some live games 0%, but this info is scattered in different pages. I only found out after playing a bunch of blackjack for nothing.
KYC asked only after win
They let me deposit and lose several times without mentioning verification. The first time I tried to withdraw anything, suddenly a long KYC procedure. Would be nicer to be upfront from the start.
Document rejection silly
They rejected my utility bill because the logo was in color but the scan was black and white. Felt like stalling.
Mobile Keyboard Covers Fields
On my Android phone, keyboard hides the withdrawal form fields. Have to scroll awkwardly to see what I type.
Broken link for complaints
They mention some dispute resolution service in the footer, but the link 404s. So basically if you have a real problem, good luck taking it further.
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