Legion Of Vapers Reviews 

1,380
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery services, noting that parcels often arrive the very next day in pristine condition. People also point out the broad range and high quality of the products available, expressing immense satisfaction with their purchases. Though some reviewers were not happy with occasional delivery mishaps or items arriving faulty, which caused noticeable frustration. Conversely, a small portion of people felt reassured knowing that customer service often stepped in to provide helpful support, replacements, or refunds. Buyers appreciated when advisors responded promptly to sort out these unexpected challenges.

What people talk about most

Delivery service

Clients share satisfaction on delivery service, frequently highlighting very fast shipping times and orders... See more

Product

Reviewers mention positive feedback about product quality, expressing satisfaction with items arriving in... See more

Service

Users describe positive interactions with service, highlighting outstanding communication, fast delivery, and... See more

Order

People report positive experiences with order, frequently highlighting fast shipping times and well-packaged... See more

Customer service

Consumers find customer service to be professional, responsive, and overwhelmingly helpful in resolving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enquired about a new product and was advised that it would be available to order online later that day. I was informed when the product went live and I ordered straight away. Delivered within 24 hou... See more

Rated 5 out of 5 stars

Brilliant company, They do 5 for £10 deal which is very generous compared to other companies, Free delivery, but best yet is they have klarna option making them even more affordable, site is easy... See more

Rated 5 out of 5 stars

Been ordering from LOV for about 5-6 years now cannot remember any problems whatsoever with these guys always have everything you need and always replies to messages unlike a lot of other vape... See more

Rated 5 out of 5 stars

I’ve shopped with LOV a while now and everything has always been perfect. Unfortunately, my last order was delivered and left on my doorstep, so when I got home and realised I’d had a delivery not... See more


Company details

  1. Vaporizer Store
  2. Electronic Cigarette Store

Written by the company

Legion Of Vapers are an online vape shop in London, UK. We offer the cheapest prices on vaping products inc OXVA, Vaporesso, SMOK, Aspire, VOOPOO, GeekVape, SMOANT, UWELL and more. All of our eCigarette products come with fast delivery and exceptional customer service. We also have a huge selection of E Liquids from Twelve Monkeys, Bar Juice, Elux, Riot Squad,Vape Dinner Lady, IVG, Candy King, Nasty Juice, Cuttwood and various other leading manufacturers. So if you are in London, UK come and grab some e-liquids, vape tanks, vape kits, replacement coils from us.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(1,380)

41 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service all the time

I've been ordering from LegionofVapes for more than a year and the only dissatisfaction i ever had was from the Royal Mail postman that was too lazy to deliver to my door. The service, reply time and prices from LegionofVapes is brilliant and i cant recommend them enough. They are fast, friendly and very efficient.

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Fast delivery and I was happy until…

Fast delivery and I was happy until things went wrong. The MOD I ordered didn't work 😔 (new and sealed so LOV weren't to know) However, the customer service I received after that was fab, new device arrived and I am now one happy vaper 😁

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Thank you

Excellent. Purchased the Wotofo Recurve v2 RDA. Price was very reasobale and my order was processed yesterday morning which arrived safely today via DPD.

The recurve is working perfectly and considering your current staff problems due to illness the service was still really quick and professional.

November 21, 2023
Unprompted review
Rated 1 out of 5 stars

ignoring my emails now order never arrived

ignoring my emails now
ordered a few items on 13 october (it is now 10 nov)
sent out via RM tracked never arrived, i initially made a complaint to RM getting a reference number, but afyer 10 days because it is RM tracked the onus is on the sender as i can't make the claim as the reciever, at first they LOV were replying to emails and came across sincere with there replies, i gave them the relevent details needed to persue this.
the last response i recieved was was on the 25 of october by Amit their MD saying
'We are slightly different to this and our promise to you is that you shall receive your order even if we have to dispatch this again.

Yes, sales are important for any company however nurturing relationships and supporting those who have supported us is more important in my opinion.

Please be rest assured that we are looking into this on a daily basis,'

since then I have not recieved any replies and seem to be ignoring me now,
i have checked my spam mail just in case.
in the past i havn't had issues.
4 weeks later and nothing still.
very poor customer service
£54 this order was for.

October 13, 2023
Unprompted review
Legion Of Vapers logo

Reply from Legion Of Vapers

Hi there

Thank you for taking the time to leave a review.

I just need to address the point made about not being replied to- in fact we have responded to this. The mistake we have made is that it took longer than usual. This has been due to a death in the team from Covid 19.

What I can also confirm is that a full refund has been made back to you with a discount code should you wish to order and give us a chance again.

We have always been responsive with yourself but sometimes life throws the unexpected and losing member of staff has shocked the whole team to say the least.

We sincerely apologise for the time taken to respond and do hope that the refund processes itself as quickly as possible.

Wishing you the very best.

Rated 5 out of 5 stars

Awesome shop

Awesome support, fast delivery, many articles available. Nothing bad to say: awesome shop

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

5 star service!!!

My favourite store for all of my vaping products! They have a huge selection and great prices 100% would recommend! Very fast delivery too!

November 9, 2023
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Found this company online and placed an order as they were the only ones who supplied the vape I wanted in the colour I was after, and a great price as well! I was pleasantly surprised as the order arrived 24hrs after it was shipped and everything was perfect! Very pleased with the service and the website is very easy to navigate! Just placed another order today and will only be using this company from now on! 100% recommend!

November 7, 2023
Unprompted review
Rated 1 out of 5 stars

Company has disappeared on me after issue with order.

They made an error on my delivery address and RoyalMail had to return the parcel to sender. I made a large order to allow free shipping however the company wants me to pay £4 to redeliver however I refused as it’s unfair. Upon requesting cancellation of order, they have disappeared and not responded to my emails for 2.5 weeks. Appalled.

November 8, 2023
Unprompted review
Legion Of Vapers logo

Reply from Legion Of Vapers

Hi there

Thank you for taking the time to leave a review. Firstly we never made an error with your address- you had entered this incorrectly. As a gesture of goodwill we resent the parcel without charging you. Funny enough it came back. Unfortunately, we will not pay for the shipping on the third time and have refunded your order.

Had you been honest in the beginning and given your correct address we would not had asked for a payment for re-dispatching.

Sometimes no matter what a company does to help its customer it’s still always the companies fault.

We wish you the best with your vaping journey genuinely because it won’t be with us.

Good luck and good buy.

Rated 2 out of 5 stars

Honest review

I bought a vaporesso armour max kit from here and noticed what looked like rust on the top of the screw-in part of the mod, I contacted customer services via email on 01/11/23 and have not had a reply yet, I saw on the website that the customer service are all sick with covid so I gave them a few extra days from the stated 24 hour response time and still no reply! On the plus side the postage was very quick.

November 1, 2023
Unprompted review
Legion Of Vapers logo

Reply from Legion Of Vapers

Hi Joseph

That’s not an issue let’s get this kit back to us for a new one to be dispatched with a bottle of juice for the inconvenience.

Just pop us an email we shall be watching out for it.

Please do accept our apologies..

Rated 5 out of 5 stars

Best Prices

I found LOV website by chance after being let down by another company. The website is easy to use and the payment system is just as easy. Wide range of products and amazing prices. Won't be using anywhere else but LOV from now on. Can't wait for my order to arrive this week. This will be my 5th order.

November 4, 2023
Unprompted review

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