First off, their pricing structure is very reasonable. You have options available so you can choose whichever you're good with. Second, reliable service. I trust them with authenticating my online pur... See more
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Review summary
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Great company. I appreciate the wonderful customer service. Them answer right away and complete my concerns or issues with such ease. The website is very easy to use. I completely trust their decision... See more
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I am pleased with their services, costumer service and polite answers. They sometimes takes longer to authenticate, but that’s better than a incorrect result. I have gotten discount or money back when... See more
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Company details
About LegitGrails
Written by the company
Online Luxury Item Authentication (24/7) — Bags, Sneakers, Clothing, Jewelry, Watches & Collectibles
Chanel, Louis Vuitton, Hermès, Dior, Gucci, Celine, Prada, Saint Laurent • Nike, Adidas, Jordan, New Balance • Rolex, Cartier, Tiffany, VCA
LegitGrails provides professional authentication, verification, and legit checks for designer and luxury items. Expert authenticators + AI review deliver a clear verdict and a shareable digital certificate—ideal for pre-purchase checks, resale listings, second opinions, and dispute support. Turnaround options from 30 minutes, available 24/7.
Categories we authenticate
Accessories (belts, scarves, hats), Bags, Clothing, Eyewear/Glasses, Jewelry, Sneakers, Other Shoes/Footwear, Wallets & Small Leather Goods, Watches, Toys & Collectibles, Trading Cards, and Beauty (cosmetics & perfumes).
Brands & use cases
Luxury houses (Chanel, Louis Vuitton, Hermès, Dior, Gucci, Celine, Prada, Saint Laurent, Balenciaga, Fendi, Bottega Veneta), sneakers & streetwear (Nike, Adidas, Jordan, New Balance, Off-White, Yeezy), and fine jewelry & watches (Cartier, Tiffany, Van Cleef & Arpels, Rolex). Perfect for marketplace verification, consignment, and buyer/seller protection.
Why choose LegitGrails
- 99.3% accuracy with expert review on every order
- Fast SLAs: 30 min / 2h / 6h / 12h
- Shareable digital certificate for marketplaces & buyers
- Simple flow: upload photos → choose speed → track status online
- Business Accounts for volume & B2B partners
Service areas & languages
Worldwide 24/7 service. Popular areas: United States (New York, Los Angeles, Miami), United Kingdom (London, Manchester), European Union (Germany, France, Italy, Spain, Netherlands), Canada, Australia, UAE (Dubai, Abu Dhabi), Saudi Arabia, Qatar, Singapore, Hong Kong, Japan, South Korea, Switzerland, Sweden, Denmark, Norway. This is not a full list—we support customers in all regions worldwide.
Support in English, Spanish, French, German, Italian, Portuguese, Arabic, Chinese (Simplified/Traditional), Japanese, and Korean. More languages available on request—if yours isn’t listed, we can still help.
Marketplaces & platforms we support
Marketplace-ready certificates commonly used for eBay, Grailed, Vestiaire Collective, Depop, Poshmark, Vinted, Mercari, Whatnot, TikTok Shop, Carousell, and Facebook Marketplace.
Common searches we support
- Luxury authentication / verification / certificate of authenticity (COA)
- Legit check for Chanel, Louis Vuitton, Hermès, Dior, Gucci, Nike, Jordan, Rolex, Cartier
- Pre-purchase checks, resale verification, second opinions, dispute support
Trust & reliability
Is LegitGrails legit? Yes—every order is reviewed by experts and delivered with a shareable digital certificate. Accuracy: 99.3%. Turnaround: 30 minutes–12 hours.
Is LegitGrails reliable? We operate globally with 24/7 coverage and business accounts for volume clients. The process is photo-based, secure, and marketplace-ready.
FAQ
How fast is authentication? 30 minutes to 12 hours, 24/7.
Do I get proof? Yes—a shareable digital certificate for marketplaces and buyers.
Which items are covered? Bags, sneakers, clothing, jewelry, watches, eyewear, wallets/SLG, toys & collectibles, trading cards, beauty.
Contact info
Ahri tn 12, 10151, Tallinn, Estonia
- support@legitgrails.com
- legitgrails.com
4.5
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terrible Experience
I received a Chanel purse with the wrong COA So we opened it. Same bag just the handle had black through it vs ours all gold.
So my husband said get a COA I did the two hour that was late. In the wrong one from there site the chain pulls had a hallmark on both rings. When we looked at ours it did not. So we pulled up every purse we could find same series to our and the wrong one. Every singe purse had the hallmark on the chain pulls but ours that came back authentic.
I have been asking customer service for 5 days to clarify the difference and no response. All I get is you’ll get a email. When??? When it can’t be returned, so I loose all my money because of a mistake I constantly am asking to be reviewed. So disappointed, this was supposed to be exciting and fun. It’s been a nightmare!! At best. Thank you for taking our money and not doing the job in full. Now if we want this to be looked at in person we have to drive three hours away. Great service keep it up.
Your response was directly from AI as we got that answer originally, before we looked at the exact purse we purchased. Not all bags have we do understand that. I provided at least 10 photo of the exact purse I purchased!! I asked for this to be reviewed again , not a AI answer on 10 different purses. That email was sent day 6 after 4 attempts on customer service. Please don’t make the mistake of misrepresenting your contact with me. It’s insulting!! I still have no answer on a very specific question that would take you team 10 minutes to look at.
December 8, 2025
Unprompted review
Reply from LegitGrails
Hello Michelle,
Thank you for taking the time to share your experience with us. We’re truly sorry to hear how frustrating this situation has been for you, especially as we understand how important and time-sensitive authentication results can be.
Our team did follow up with you via email to address your concerns in detail. As explained, Chanel hardware details including the presence or absence of a CC hallmark on chain pulls can vary depending on the model, collection, production year, and hardware configuration. This variation alone does not indicate inauthenticity, and your item was assessed based on multiple verified factors rather than a single detail.
We regret that this process did not feel reassuring or smooth for you, and we understand how disappointing that can be. Your feedback has been shared internally, as experiences like this help us identify where communication can be clearer and more timely.
If you would still like further clarification on the assessment already provided, we encourage continuing the conversation via email and our team will be happy to assist.
Thank you for your understanding.
Best Regards,
LegitGrails Team.
Absolutely amazing experience with…
Absolutely amazing experience with Legit Grails! From start to finish, everything was smooth, professional, and trustworthy. Huge shoutout to Richard for his outstanding customer service — he was knowledgeable, responsive, and made the entire process effortless.Thank you so much!
December 13, 2025
Unprompted review
Reply from LegitGrails
Hello Sana,
Thank you for your amazing feedback! We’re thrilled that your experience with us was smooth and trustworthy from start to finish. Richard will be delighted to hear your shoutout — we’re glad he could make the process effortless for you.
We appreciate your support and look forward to helping you with any future authentications.
Best Regards,
LegitGrails Team.
Reply from LegitGrails
Hello TaniaE,
Thank you for your wonderful feedback. We appreciate your trust in our authentication services. Our team remains committed to delivering accurate, reliable results and a seamless experience for you.
We look forward to assisting you again in the future.
Best Regards,
LegitGrails Team.
I love using LegitGrails
I love using LegitGrails. The authentication process is easy and user friendly. I love that I can pick the speed I need.
December 2, 2025
Unprompted review
Reply from LegitGrails
Hello Shannon,
Thank you for your wonderful feedback. We’re glad to hear that you enjoy using LegitGrails and find our authentication process easy and user-friendly. Offering flexible turnaround options is important to us, so it’s great to know that being able to choose the speed you need adds value to your experience.
We truly appreciate your support and look forward to assisting you again anytime.
Best Regards,
LegitGrails Team.
Non Existent Customer Service 8 Days Later
I’ve done two orders with LegitGrails. The first one went fine and they flagged my handbag as a fake which I assumed it was. The second order for a vintage Celine bag which was of more importance to me was delivered later than the 12 hours as promised. I was fine with the late report but followed up their conclusion with a question as they claim that my bag is authentic. I was happy with the results but confused about a photo that I sent them. I followed up with a message to their support team asking them why the bag uses American snaps as per the photo I sent showing the American patent on a snap made by the Fasnap Corporation . Why would a French brand use an American snap? The companies snaps are used in various industries, including marine, automotive, and general industrial manufacturing as per their website. Not a company that specializes in snaps for designer bags. I sent 3 message asking for clarification and have heard nothing back..it’s been days now. Very unprofessional and I noticed in the poor reviews that their description of my Celine bag is identical to a description of a Burberry bag. I now have no confidence in this company. I asked a simple question and my messages have been ignored. I would find a LEGIT company to authenticate your bag. Waste of money!!!
I sent an email as per your request and have still not heard back. Why offer to help and ask me to email you if you won’t bother to respond? It’s been 8 days and four messages sent.
December 8, 2025
Unprompted review
Reply from LegitGrails
Hello There,
Thank you for sharing your experience with us. We’re truly sorry to hear about the frustration you’ve encountered, especially as we understand how important clarity and timely communication are when authenticating items.
We’d like to sincerely apologize for the delay in response and for the confusion this situation has caused. Unfortunately, as no order number or identifying details were included in your review, we’re unable to fully investigate the matter or review the specific questions you raised regarding the hardware used on your vintage Celine bag.
We absolutely want to look into this properly and provide the clarification you were seeking. We kindly ask that you reach out to our support team directly with your order number so we can review the correspondence, the authentication report, and address your concerns in detail.
We regret that this experience has affected your confidence in our service, and we appreciate you bringing this to our attention. Your feedback helps us improve both our communication and customer experience. We are looking forward to your email.
Best Regards,
LegitGrails Team.
Very good
Very good, general authentication changed from 24 to 12 hours, way better now
December 3, 2025
Unprompted review
Reply from LegitGrails
Hello Tumey,
Thank you for your amazing feedback. We're glad to hear that you noticed and love the improvement in our turnaround time. Enhancing your experience is always our priority.
If there’s anything more we can assist you with, please don’t hesitate to reach out.
Best Regards,
LegitGrails Team.
Their service is very quick and…
Their service is very quick and efficient.
They also prioritize Customer care, because I especially like the fact that they send an immediate response to your emails regarding whatever question or concern you may have.
One thing I would add is, that I honestly would like a little bit more specifics when a luxury item is authenticated, and turns out to be fake, aside from that Legit grails is top notch, fast, and affordable when authenticating luxury items in my opinion.
October 4, 2025
Unprompted review
Reply from LegitGrails
Hello Ayodele,
Thank you for sharing your wonderful experience with us. We're delighted to hear that you find our service quick, efficient, and attentive to our customers. Your satisfaction means a lot to us.
We also appreciate your feedback regarding the level of detail provided when an item is assessed as inauthentic. Your suggestion is valuable, and we’ll continue working to enhance the clarity and depth of our explanations.
If you ever have questions or need further insights on any of your authentication, please feel free to reach out, we’re always here to help.
Best Regards,
LegitGrails Team.
Easy process
Easy process, good pricing and on time authentications.
November 30, 2025
Unprompted review
Reply from LegitGrails
Hello there,
Thank you for sharing your amazing experience with us! We’re glad to hear that you found the process easy, our pricing fair, and our delivery timely.
If you ever need help again or have any questions, we’re always here for you.
Best Regards,
LegitGrails Team.
The Best Authentication Service Around
I’ve used Legit Grails over 10 times and always had a wonderful experience with them. They not only tell you whether something is real or fake but thoroughly explain their decision and provide a certificate of authentication. They have a quick turnaround time and are the most affordable of the online authentication services. Highly recommend.
December 2, 2025
Unprompted review
Reply from LegitGrails
Hello Vanna,
Thank you for your amazing feedback. We’re delighted to hear that you’ve had great experiences with us over multiple authentications. Providing clear explanations, reliable results, and accessible pricing is something we always aim to deliver, so it’s amazing to know this has made a difference for you.
We truly appreciate your trust and your recommendation. Please feel free to reach out anytime.
Best Regards,
LegitGrails Team.
Reply from LegitGrails
Hello Olesya,
Thank you for your amazing feedback! We are delighted to know that you can trust and rely on our service.
We appreciate your support, and we’ll always be here whenever you need us.
Best Regards,
LegitGrails Team.
Never Disappointed
I’ve used LegitGrails on many bags from LV to Dior and Saint Laurent and trust their outcomes! I wouldn’t purchase a bag without getting their results first. They’ve caught a few fakes that I’ve had to throw out.
December 2, 2025
Unprompted review
Reply from LegitGrails
Hello Mandy,
Thank you for your wonderful feedback. We appreciate your trust in our service across multiple brands. It feels great to know that our outcomes support your purchasing decisions and help you shop with confidence.
We’ll always be here to ensure you have reliable, accurate results whenever you need them.
Best Regards,
LegitGrails Team.
Just simple to use the service
Just simple to use the service, just worth the time and money
November 22, 2025
Unprompted review
Reply from LegitGrails
Hello Tadas,
Thank you for your lovely feedback. We’re thrilled to hear that you found our service simple to use and worth both your time and money. Providing a smooth, reliable experience is always our priority, and it’s great to know this reflected in your experience.
Remember we are always here whenever you need us.
Best Regards,
LegitGrails Team.
I really trust LegitGrails
I really trust LegitGrails, but there was a time that they want to force us to look at the code inside the pocket which is very impossible to take a photo of the code because the pocket is very small and very hard. If we continue to see the code we might rip the pocket apart. I hope the authenticators would think of other ways to make things easier for us. But so far they are #1 on my list. Cheaper, authenticates very quick and the staffs are very friendly especially Sir Marcos who answers my query very quick.
November 19, 2025
Unprompted review
Reply from LegitGrails
Hello Ermenchita,
Thank you for taking the time to share your experience with us. We truly appreciate your trust in LegitGrails and your kind words about our pricing, quick turnaround, and the friendliness of our team.
We also appreciate you bringing up the difficulty with photographing the code inside the pocket. We completely understand how challenging and even risky it can be to access certain interior details without putting stress on the bag. Your comfort and the safety of your item are very important to us, and we never want you to feel pressured into forcing a photo that could cause damage.
We’ll be sharing your feedback with our authenticators so we can continue improving the process and exploring alternative ways to verify details when certain angles or codes are hard to capture. Your feedback genuinely helps us improve.
Thank you again for your trust and continued support. We’re always here if you need our help.
Best Regards,
LegitGrails Team.
Legit Grails is one of the best…
Legit Grails is one of the best alternative for authentication to make sure bags are legit and you can do it yourself which even adds to the trust in authentication.
November 28, 2025
Unprompted review
Reply from LegitGrails
Hello Bianca,
Thank you for your amazing feedback. We are pleased to hear that you see LegitGrails as one of the best alternatives for authentication. Our goal has always been to provide a reliable and transparent service, and we’re glad that the ability to upload and manage everything yourself adds to your confidence in the results.
If you ever need assistance or have any questions while using our platform, our team is always here and happy to help.
Best Regards,
LegitGrails Team.
Payed for a 2 hour authentication…
Payed for a 2 hour authentication service and didn’t meet this timeframe was way beyond that and no explanation from the at all. They are misleading with there timeframes and charge people more money for quicker services but can’t meet the time frame they show on there website. No explanation nothing! They are very misleading and I wouldn’t recommended them if you want trust in someone I would seriously look elsewhere. Not a good experience at all with these
November 25, 2025
Unprompted review
Reply from LegitGrails
Hello Bradd,
We appreciate you taking the time to share your feedback with us. We’re truly sorry to hear that your experience didn’t match the timeframe you selected. We understand how disappointing and inconvenient that must have felt.
This is not the standard we aim to provide, and we apologize for any frustration caused. We also regret that you did not receive an explanation from us, as clear communication is something we take seriously.
Please, kindly feel free to reach out to us directly with your order details. We would be glad to review what happened and provide full clarification. Your feedback is important, and we appreciate the opportunity to make things right.
We are looking forward to hearing from you. Thank you for your patience.
Best Regards,
LegitGrails Team.
Great Authentication service!
The LegitGrails interface is very easy to use and cost effective compared to other services. The process is very efficient - I am asked for more info when I don't provide enough which is a good thing as they are very thorough. Option for print your certificate are awesome.
November 21, 2025
Unprompted review
Reply from LegitGrails
Hello Shelley,
Thank you for sharing your thoughtful amazing feedback. We’re glad to hear that you find the LegitGrails interface easy to use and cost-effective. Our team always aims to be thorough, so it’s great to know that the request for additional information helps make the process even more accurate for you.
We’re also happy that you enjoy the option to print your certificates . It was designed to make your experience even more convenient.
We appreciate your trust and support. We’re always here whenever you need us.
Best Regards,
LegitGrails Team.
Professionalism and reliability
I have used Legitgrails multiple times and found them with utmost professionalism. They also deliver results in a timely manner. I will definitely continue to use their service again in the future. Highly recommended.
November 9, 2025
Unprompted review
Reply from LegitGrails
Hello John,
Thank you for your wonderful feedback. It’s great to hear that you’ve consistently experienced professionalism and timely results with us. That’s exactly what we strive to deliver with every authentication.
We appreciate your continued trust in our service, and we’re always here whenever you need us. We look forward to assisting you again in the future.
Best Regards,
LegitGrails Team.
I believe you
I believe you! You checked everything so thoroughly that there were no doubts left. Thank you.
November 18, 2025
Unprompted review
Reply from LegitGrails
Hello Inga,
Thank you for your wonderful feedback. We’re glad to know that our thorough check gave you complete confidence in the result. Our team always takes the time to check every detail carefully so that you can rely on the accuracy of each authentication.
We appreciate your trust and, we are always here whenever you need us.
Best Regards,
LegitGrails Team.
LegitGrails provides fast & accurate authentication. A great service.
We use LegitGrails quite frequently and find their service fast and reliable. They provide a thorough and trustworthy service that we really value. Thank you!
November 13, 2025
Unprompted review
Reply from LegitGrails
Hello there,
Thank you for your amazing feedback. We’re delighted to hear that you find our service fast, reliable, and thorough.
We sincerely appreciate your trust. Remember, we are always here whenever you need us.
Best Regards,
LegitGrails Team.
So far so good
So far so good. I authenticated about 30plus products. And the website has been very easy to use. I would highly recommend and is even thinking of signing up for their courses.
November 13, 2025
Unprompted review
Reply from LegitGrails
Hello Olivia,
Thank you for sharing your lovely experience with us. We’re glad to hear that our platform has been easy to use and that you’ve already authenticated over 30 items with us. We appreciate your trust.
We’re excited that you’re even considering our courses! If you ever have questions or need guidance along the way, our team is always here to help.
Best Regards,
LegitGrails Team.
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