Lack of Response of Marriott Group
During the 2025/2026 Christmas campaign organized by Le Petit Chef in partnership with Marriott Hotels, I won a complimentary stay at Hotel Le Méridien Riyadh along with a Le Petit Chef dining experience as part of the New Year giveaway.
I have the award certificate issued by Le Petit Chef and have been attempting to contact Hotel Le Méridien Riyadh to arrange my reservation. I sent messages via WhatsApp and other available communication channels and also tried calling through WhatsApp. Unfortunately, my call was declined and none of my messages received a response.
As a result, I also reached out to Marriott's corporate customer service. Regrettably, I have not received any response from them either.
At one stage, I received an email from the Riyadh property apologizing for the lack of communication and requesting my contact number. I replied within three hours of receiving that message. However, despite providing the requested information promptly, ten days have now passed without any further communication, follow-up, or phone call.
This ongoing lack of response is both frustrating and disappointing. It falls well below the level of service and guest care that I would normally associate with Marriott and its affiliated properties. If communication channels such as WhatsApp and email are not being actively monitored or used to assist guests, it is difficult to understand why they are being offered as official points of contact.