Lemonade Money Reviews 16

TrustScore 2 out of 5

1.9

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Company details

  1. Money & Insurance

Information provided by various external sources

Lemonade Money is here to help you plan your financial journey through life. Whether you want to get on the housing ladder, protect your family, plan for retirement or simply want some help with your day to day finances, we’re here to help!


Contact info

1.9

Poor

TrustScore 2 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

LemFi is in on the scam deals

Had a scam problem using LemFi app. That isn't the problem. The problem occurred when I reported the scam to LemFi, and they pretended they would like to help. They asked for basic information like the transaction number, phone number and email on the account. I had all of this, but found my account blocked. I think LemFi is in on the scam deals. Won't be going anywhere near this crappy app again.

January 27, 2026
Unprompted review
Rated 1 out of 5 stars

It does not work for UK users

It does not work for UK users! I tried to deposit money into the account for a few times using UK Visa Debit Card, it all failed. It says firstly "transaction in progress" then says " cancelled". Spoken to customer service, some had no idea, some had said " technical issues" and some said " use another card or alternative payment".

September 9, 2024
Unprompted review
Rated 1 out of 5 stars

⚠️ Warning ⛔️ LEMFI IS A SCAMMING COMPANY…

⚠️ Warning ⛔️ LEMFI IS A SCAMMING COMPANY ⚠️ Warning: LemFi money transactions may lead to scams. Numerous users have reported funds being held for over 48 hours without any response from customer service. Exercise extreme caution when dealing with LemFi to prevent potential financial losses.I have personally experienced a delay of over 48 hours with no assistance available. Their customer service representatives seem uninformed, and I have been left in a pending status.Date of experience: 14 March 2024

March 14, 2024
Unprompted review
Rated 1 out of 5 stars

Worse experience of my life

Worse experience of my life. I sent money in the money, it’s 7:14pm as I write, it still says transaction pending. I really regret using this app. It’s my first and last time

March 26, 2023
Unprompted review
Rated 1 out of 5 stars

Worst money transfer i have come…

Worst money transfer i have come across. Such inconvenience. Have transferred money in the lemonade account and now it does not allow me to send. Itkeep on asking me make sure its safe to send to the paerson several times asking me to login several times. Been trying to send all day today with no success. Now my money is in the lemonade account and cannot send in any orher way. Customer service closed today as its a Saturday. Been using wave all the time which is excellent. Regretted using this lemonade.

March 11, 2023
Unprompted review
Rated 5 out of 5 stars

Top drawer service

Amidst the maelstrom of financial information products and providers out there, Lemonade have given me very unbiased, clear and helpful advice whenever I've needed it. Their product range, accessibility, communication and tailored service mean I've no hesitation in recommending them for anyone's monetary needs.

August 9, 2017
Unprompted review
Lemonade Money logo

Reply from Lemonade Money

Hi Keith, Thank you very much for your review. We're pleased to hear that you had a good experience with Lemonade! Best regards, Ben - Lemonade.

Rated 5 out of 5 stars

I recently used the Lemonade Money Hero …

I recently used the Lemonade Money Hero service for some guidance with my finances.

For someone who was not particularly knowledgeable or experience when it came to understanding and maximising the various financial aspects of my life I found them to be very, friendly, helpful and knowledgeable.

August 5, 2017
Unprompted review
Lemonade Money logo

Reply from Lemonade Money

Hi David, Thank you very much for your review. We're pleased to hear that you had a good experience with your Lemonade Hero! Best regards, Ben - Lemonade.

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, extremely helpful, acted straightaway to ensure my pension is in the best fund for my time of life.

August 1, 2017
Unprompted review
Lemonade Money logo

Reply from Lemonade Money

Hi GP, Thank you very much for your review. We're pleased to hear that you had a good experience with Lemonade! Best regards, Ben - Lemonade.

Rated 4 out of 5 stars

Informative and friendly

Informative and friendly. Easy to approach for questions.

August 1, 2017
Unprompted review
Lemonade Money logo

Reply from Lemonade Money

Hi Iman, Thank you very much for your review. We're pleased to hear that you had a good experience with Lemonade! Best regards, Ben - Lemonade.

Rated 5 out of 5 stars

Always a pleasure.

Richard and the rest of the team are always willing to give honest, friendly, simple to understand advice and options.
It continues to be a pleasure to talk with them.

July 24, 2017
Unprompted review
Lemonade Money logo

Reply from Lemonade Money

Hi Pauline, Thank you very much for your review. We're pleased to hear that you had a good experience with Lemonade! Best regards, Ben - Lemonade.

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