I did not receive my order. Not because they did not ship it, but because they ask for address information but do not bother to actually put it all on the label. So, it ended up hours away. 12 em... See more
Company replied
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See what reviewers are saying
I have recently purchased several sized faux olive trees and various decorating items like a pillow, candle holders, napkins and vases. All products have been of high quality and delivered quickly in... See more
Outstanding customer experience!! I had a request that is not very common and the sales team hast treated me and my request with so much politeness and put a lot of effort and time into it. I would bu... See more
I did not received my order and the email was not responded, when I asked for my order. Very poor performance.
Company details
- Decoration and Interior Design Store
- Bedroom Furniture Store
- Christmas Store
- Kitchen Supply Store
- Living Room Furniture Store
- Rustic Furniture Store
Written by the company
Nogle siger, at alt kommer an på lyset. I den nordlige del af Danmark, midt i naturen og tæt på havet, har Lene Bjerre sin base. Her er lyset spektakulært. Hos Lene Bjerre har vi en tradition for at kombinere kunsthåndværk med design, og trends med tradition. Vi sætter en ære i at gøre naturen til en del af vores liv, og skabe rum til at leve i. Rum, der afspejler personlighed, og danner rammerne for levende samtaler, hyggelige middagsselskaber, lange nætter i stearinlysets skær - og hverdagens stress og jag. Vi skaber en stemning i dit rum.
Contact info
Skalhuse 10, 9240, Nibe, Denmark
- 96712132
- sop@lenebjerre.com
- lenebjerre.com
3.4
Average
220 reviews
Replied to 88% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I did not receive my order
I did not receive my order. Not because they did not ship it, but because they ask for address information but do not bother to actually put it all on the label. So, it ended up hours away. 12 emails and so much wasted time later I have given up. No product is worth this grief.
To respond: Stop blaming your delivery company when the problem was that you did not put the full details onto the label. Of course they cannot deliver if you leave half the information off. Then you re-ship, but do not bother to ensure the information is complete on the label (and matching how it was entered on your website) so the same thing happens again. You keep telling me you want to solve which is really nice, but then you actually need to action it and get it done. Multiple emails telling me that you want to solve it, but then not actually solving it is really not helpful. You have had my money for two months, but I still do not have my product. I would welcome a solution, but then just please solve it.
November 14, 2025
Unprompted review
Reply from Lene Bjerre Design A/S
Hi Tasha,
We are truly very, very sorry for the experience you’ve had. This is absolutely not the level of service we aim to deliver, and we fully understand your frustration.
You should never have to spend so much time and effort just to receive your order, and we deeply regret that your address details were not handled correctly on the shipping label.
We have recently changed our transport provider in Germany, and unfortunately this has caused issues we did not anticipate. We take this very seriously, and we are working intensively to get everything back to the standard of service our German customers are used to.
If you are still open to it, we would really like to assist you directly and find a proper solution for you.
Again, our sincere apologies for the inconvenience and the disappointment caused.
Beautiful plates, smooth delivery
August 20, 2024
The products and the fast shipping
November 21, 2023
Reply from Lene Bjerre Design A/S
Happy to hear. Have a lovely day
I recommend
I bought beautiful flower pots. Very fast shipment and helpful store staff. Thank you very much
October 25, 2023
Lovely product and fast delivery
Lovely product and fast delivery.
I was a little disapointed about the packaging, it was safely packed but not very nice to give as a gift.
July 31, 2023
super service
July 31, 2023
Reply from Lene Bjerre Design A/S
1000 tak <3
Fabulous products delivered on time
March 26, 2023
Very happy
Easy, reliable and quick. Very happy with my experience and the product that I bought.
March 30, 2023
Defenently the Nice prices
Defenently the Nice prices. I wish there were more stuff and more of each.
February 22, 2023
Reply from Lene Bjerre Design A/S
Hi Helle :) Thank you for your review. I'm would love to know what you mean with more stuff? Is there anything in particular you are looking for?
Parcel arrived on the correct date and…
Parcel arrived on the correct date and was very well protected as the contents were fragile
January 18, 2023
Reply from Lene Bjerre Design A/S
Thank you very much for your response :)
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