While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish nature of the products, particularly the contact lenses, noting their comfort and natural appearance. The delivery service is frequently highlighted as fast and reliable, even for international orders, with many appreciating the thoughtful and secure packaging, often including free gifts. Reviewers also commend the exceptional customer service, describing it as proactive, responsive, and helpful in resolving issues and providing guidance. However, some people were dissatisfied with certain aspects. A few customers reported issues with specific lens brands causing discomfort, blurriness, or even eye infections. There were also instances where the color of the lenses did not match the website's depiction, or where delivery times were unexpectedly long due to shipping company issues, despite expedited shipping being paid for. A small number of reviewers also mentioned difficulties with returns due to the company's location.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the high quality, comfort, and realistic... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the extremely fast... See more

Quality

People report positive experiences with quality. Many customers praise the good quality, comfort, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the exceptional and helpful... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more


Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible customer service skills from…

Horrible customer service skills from Hadeel, the item I received had clear scratched damage on it, which was very evidently the company’s fault, instead of making the process stress free and just sending out a replacement, Hadeel from customer services (utter shockingly laughable as he has no customer service skills whatsoever) he then asks me to tear up the damaged lense and send a picture to him before he can send out a replacement, I did exactly what he asked, which he then replied, you now need to send a picture of both lenses torn to pieces, are you completely out of your mind, it’s like he deliberately keeps going back and fourth to annoy me, JUST SEND ME THE REPLACEMENT WHICH I PAID FOR!!!

Clearly Hadeel needs firing from that position, he has not made this process easy and I needed the item for an Event ASAP!!!

What is going on Lens.me!!!
This is what you do to loyal paying customers, to SCAM them!!!

Order number: #1001743159

September 12, 2024
Unprompted review
Rated 5 out of 5 stars

Lens.me is PERFECT

Lens.me is PERFECT! I ABSOLUTELY LOVE MY COLORED CONTACTS! I purchased a few pairs and received a shocking gift. They gifted me this adorable little fish bag to hold my contacts in. I love it!!!!!!! I was so freaking happy to receive that! THANK YOU! Anyways, my contacts are so easy to put in my eyes and take out. They do not irritate my eyes at all. They are light weight and wear them all day with zero irritation. 10 🌟 STARS! A+
I will without a doubt continue to do buisness with this company. They are also FDA approved. ❤️

September 1, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

My order was extremely late. After contacting lens.me they apologized and offered a full refund even though I hadn’t requested one. Great customer service!

August 23, 2024
Unprompted review
Rated 2 out of 5 stars

I am a regular customer

I am a regular customer, who’s been ordering for years now! Everything was smooth and OKAY until i made a huge mistake and ordered a wrong item! Been contacting them for days now to resolve the issue of a single return! It’s too complicated and consumes a lot of time amid busy days! I gave 2 stars not one because they have one of the best contact lenses but very unprofessional customer service. Very disappointed after all those years being a customer and referring them to all my friends in US.

August 29, 2024
Unprompted review
Rated 1 out of 5 stars

Got Defective Lenses That Irritated My Eyes!!!

I received 4 packs of lenses that were damaged. They had cuts in them and irritated my eyes. When I brought this news to the company they would only replace ONE of the FOUR lenses. They also required me to pay for shipping. They also informed me that if I had any problems in the future that they would not help me at all. Please be careful and do not use this company. They lenses have become toxic, they use to be good but now it is a health risk. I am very disappointed but will be shopping elsewhere.

August 13, 2024
Unprompted review
Rated 4 out of 5 stars

Pleasantly surprised!

Today I received my lenses I was honestly surprised at how comfortable they are! They don’t dry my eyes out like other lenses and the lense power was spot on. Customer service was great too they were able to help me add something to my order after it was already confirmed 🙌🏼

August 2, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent contacts!

Excellent contacts!
Very natural colour and vey comfortable!
The best i have tried so far and i have been wearing contacts for 25 years!
Thank you lensme!

August 1, 2024
Unprompted review
Rated 5 out of 5 stars

I will definitely be ordering again

I will definitely be ordering again! I love my contacts they are exactly what I wanted and the the ordering process was easy and I received my contacts really fast.

July 26, 2024
Unprompted review
Rated 4 out of 5 stars

I was very appreciative at the…

I was very appreciative at the promptness of your delivery ,and the quality and comfort level ( somewhat ) though ,I did have to use eye drops as I found them a little dry. I found after looking again ,that the ‘ brilliant blue ‘ would have been a more suitable choice to match my eye- colour ,though - than the ‘ turquoise’
I thank you kindly for your assistance and follow- up .
Marcy 🙏🏻🌹🇨🇦

July 23, 2024
Unprompted review
Rated 5 out of 5 stars

Thank you

Thank you, this is my first lens. I like them and I have to feel them a little more. But they are wonderful. Tank you

July 17, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look