They owe me 92 quid. I've tried to contect them through several channels (email, phone, chat, facebook), with no response. I genuinely missed the part where a prescription was needed to order lenses,... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
took my money got no lens's have sent numerous emails and messages but had no response.i have also tried phoneing but number is disconected.i have now found an address so will be going to give them a... See more
Company replied
Horrid service. Purchased my lenses on a Saturday morning (paid for delivery) assuming that my items would come on Tuesday latest as other providers do so, but they didn’t come until Friday after I h... See more
Company replied
Very efficient and exceptionally prompt service. My order was delivered ahead of time which was very helpful as I was planning to be out of the country for a month. Exceptionally easy to order a... See more
Company replied
Company details
Information provided by various external sources
Contact lenses and Glasses delivered to your door! 100% Genuine products. Subscribe & Save even more!
Contact info
United Kingdom
- support@lens123.co.uk
- lens123.co.uk
Excellent service
My order was processed and delivered quickly, and I am very happy with my new lenses. Thank you!

Reply from Lens123.co.uk
Free fast delivery and contacts as …
Free fast delivery and contacts as ordered.

Reply from Lens123.co.uk
You make my nice surprise
You make my nice surprise. I will definitely buy them. 100%satisfaction. Thanks

Reply from Lens123.co.uk
very good service all round
fast delivery good service and would highly recommend any of my friends and family to use their service.

Reply from Lens123.co.uk
Received my free contact lens
Received my free contact lens! Thank you!

Reply from Lens123.co.uk
Excellent contacts and extremely fast …
Excellent contacts and extremely fast delivery, defenitely planning to re-order!

Reply from Lens123.co.uk
Great customer service
Great customer service, quick response when I messed up! Would recommend

Reply from Lens123.co.uk
Good quality and good service.
Good quality and good service.
Would have liked the lenses to have been a bit more "solid" in the frames but it's a minor gripe
Overall well happy

Reply from Lens123.co.uk
They're alright
I have bought these contact lenses and I'm on my first pair they're alright can be very drying and I even put eye drops in but yeah they're alright,

Reply from Lens123.co.uk
Excellent Service
Very efficient and exceptionally prompt service. My order was delivered ahead of time which was very helpful as I was planning to be out of the country for a month.
Exceptionally easy to order and very clear web site.
Definitely will recommend to others

Reply from Lens123.co.uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







