Absolutely atrocious customer service and general service. Do not use this company. Its been a month and I haven't received my glasses yet. It took 5 emails to be sent to them to get a response and wh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Absolutely atrocious customer service and general service. Do not use this company. Its been a month and I haven't received my glasses yet. It took 5 emails to be sent to them to get a response and wh... See more
Company replied
Easy to use. Box arrived for glasses and were returned back in the post by beautiful well presented box. Worked out considerably cheaper than most of the many major retail shops,including the chai... See more
I found the Lensbuild page on Facebook a few years ago and since then I've used them 3 times and all I can say is that they offer a great service and value for money. I can't see me using an optician... See more
Very pleased with the end product, new lenses to old frame, perfect 👍. Glasses delivered in a nice presentation box with cleaning cloth and fluid. I would highly recommend Lensbuild for repla... See more
Lensbuild.com is an affordable and convenient way to replace lenses in your glasses or sunglasses. Whether they're out of date, damaged or in need of an upgrade, you can have them reglazed at half the price of an optician's - without leaving your home.
1A Anglesea Lane, Dun Laoghaire, A96VK65, Dublin, Ireland
Really great service. The only thing I would change is that it would be great to get confirmation that the glasses had arrived and another one to let me know they'd been sent again. Otherwise everything was easy, quick and reasonably priced!
It's great to get a pair of sun glasses that I love wearing reglazed with my updated prescription. I think everybody knows that feeling when you try on a pair of shades and you know they suit you and you will always want to wear them. Lensbuild lets me do that. It's a really great product.
Overall I would recommend Lensbuild. There was a delay in getting my old frames to Lensbuild in intially buit I found that I was able to get a fast reply from their representative. While the delivery of the new glasses was a bit longer than I had anticipated I was very happy with the finished product.
It’s brilliant that a service like this is available in Ireland. Although be prepared for a bit of a wait, it took more than six weeks from when I paid for the reglazing until my glasses were returned.
After I contacted LensBuild, they let me know that my order had been sitting in an An Post distribution centre for two weeks which obviously isn’t the fault of LensBuild.
I thought the communication was quite poor. If I hadn’t contacted LensBuild myself, I would have never known what was going on with my glasses and if they had ever arrived.
After a long wait, the finished product was to a very high standard in professional packaging.
Amazing service. And the unboxing of my new sunglasses was a delight with a new glasses case, lens wipe and cleaner. Great job!
Sent my glasses off , service was hassle free . Glasses came back in perfect condition with a lovely box and lens spray and cloth. Much cheaper than optitions. I am delighted
Still awaiting return of sunglasses since 9th of April ... I have emailed twice no response.
My payment was taken from my account on 6th April , box received by me on 8th April and returned to Lensbuild on 9th April by express post .now nearly 3 weeks and advertise 5/6 days turn around ... most annoying part no replies to emails requesting update .
UPDATE... lensbuild made contact and explained delay also apologised for not keeping me updated .. glasses received and I’m very happy with them . I would use this service again .

Reply from Lensbuild
Excellent service. Fantastic idea and lenses much cheaper than Specsavers:)
Thank you!
I couldn't be happier with my Lensbuild experience. I had a pair of glasses that I loved but needed my updated prescription put in. The whole process couldn't have been more simple and relatively quick given the current situation. I think from initial order to receipt of my glasses it was about 2 weeks. It was so much cheaper than visiting an opticians and I will definitely be using the service again to reglaze my sunglasses in a few months time.
Delighted with the new lens' well presented in box with new case and cleaning fluid & cloth
Lensbuild did an excellent job on my varifocal lens replacement using my own frames.
Can really recommend them highly.
Very pleased with my sunglasses. They took slightly longer than I thought but I understand that during the pandemic things will be different. Delighted with the service and very well priced
Delighted with the service. Quick delivery and will definitely come back again.
Not wanting to discard my old frames, and having recently bought some excellent computer glasses from Ambr Eyewear, I decided to give Lensbuild a shot. The process was quick and affordable and the "new" glasses are great. Thank you, I'll be back.
I haven’t received my product yet. I have emailed 3 times and still no response.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.