The experience is quite good.. specially the communication skill of the salespeople..the quality is much better than other optical renounced brand stores compare to the price of the product. I have on... See more
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Lenskart is India’s largest online and offline retailer of premium quality and stylish eyewear, offering over 10,000 different styles at very attractive prices. They have close to 200 stores across the country. They offer the facility of Home Eye Check up in 7 metros - Delhi, Mumbai, Pune, Bangalore, Chennai, Hyderabad, Kolkata. If you want to try frames before buying them, you can do that too - select five frames and they will be shipped to you free of charge to try at home. And if you want to have some fun, try the “3D Try on” on their website – a cool feature that lets you try on all the frames on the website on your face! If you’re looking for international quality eye wear at honest prices, Lenskart is the place to buy from. Walk into any Lenskart store or Log into Lenskart.com today!!
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It checkup was very modern and easy to…
It checkup was very modern and easy to get my eyes checked. It was professional and guided thoroughly. The staff was also very helpful, especially Taran sir.
The most ridiculous store I have ever…
The most ridiculous store I have ever visited of lenskart as the behavioral staff very inappropriate towards the customer, I have purchased AI glass for my father and no spin of that product was not there.So at the time of purchasing the product , I i asked the staff to give me the new product, but they refused at that time and said that we will repair it.And give it to you at the time was not sure that the service of your staff will be exactly that the staff has refused to change the product afterwards.I have having a lot of problems in using the class for reading, this is giving scratches on my nose area and staff is not accepting there , inappropriate behavior and not changing the glasses
Good working
Good hospitality & care
Poojtha explained very well and store…
Poojtha explained very well and store guidance and management behaviour is very good
Better service
Better service, lots of frames selection,
Helpful and cooperative staff
Poor assembly quality
Poor assembly quality - Order ID: #1339927477
Hi Team,
I picked up my order from the Thrissur_Chalakudy store and I am extremely disappointed with the quality. The lens has been fitted very poorly — it sticks out heavily from the frame on the inside . This is unacceptable and uncomfortable to wear. Please arrange a remake or a refund as soon as possible.
Since I am currently in Goa, I cannot return to the original store. I request you to authorize a complete remake of the lenses or issue a full refund through any of your official Lenskart stores here in South Goa.
Please let me know how we can proceed with this at the earliest.
Oxana Reshetnyak
The staff was very polite,of helping…
The staff was very polite,of helping nature and experienced ☺️
Kind nature
The lens aren't proper
The lens aren't proper. The powers are not as per prescription. The visual I see after wearing it is blurr. I want the replacement.
Defective fram received
Defective fram received, polish have been worn off
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