Lentiamo Reviews 

I am delighted with Lentiamo customer support. Very easy ordering service and immediate confirmation of my order and delivery details. Arrived a day earlier than advised, which is rare! Sunglasses were very well packed and well protected. I would recommend and use again. These are a present and are hopefully as he requested, if not I am confident that customer service will look after me.

Lenses arrived 2 days after ordering. Company is from Czech Republic but dispatched within UK hence fast delivery.
Thanks.

Bought a pair of sunglasses with Lentiamo, had to return as there was a little problem with a screw. Sent back with a pre paid Royal Mail label that they provided me. Meanwhile the order never arrived to the warehouse (Royal Mail to investigated what happened) and the customer support was absolutely brilliant and quick to reply me back. They sent me a replacement pair without receiving the ones I sent back (lost by Royal Mail). Would definitely buy again from them and highly recommended it! 5 ⭐️ Star service!!

One of the best online opticians around - I recently bought a pair of Gucci sunglasses from them at a great price, and found the customer service from Anna and her team to be absolutely fantastic! My only criticism would be that I never received the gift that was advertised (a bag of sweets that was promised when paying directly with a credit card, rather than PayPal). However, taking into consideration just how attentive Anna was to my requirements (I was keen on a specific colour of case for the sunglasses, which was promptly acknowledged and delivered), I'm more than happy to recommend them without hesitation and give all of the Lentiamo team a well deserved 10/10. Thank you!

No issues at all, they kept me informed of a delay duue to stock issue and confirmed once sent, all within a week. Very happy, will use regularly from now.

The Sunglasses I purchased did not suit me, after contacting them and sending them a picture of the product. I returned the glasses.
They reimbursed my Pay Pal account.
Very good service, very good communication.
I will purchase from them again.

Scammer. They sold me Ray-Ban eyewear online and then went dark. Once the money was out from card, they stopped responding.

Have been using this company for a few years and have had no issues. They usually deliver within 2 days. However, the packaging they use is far too big and won't fit through the letter box, so if out at work. I have to rearrange delivery with Royal Mail (not easy). If the company was more considerate they could easily use packaging that fits through through letter box. For this reason I won't use them again.

They misled me to buy "Not fit for purpose" Lenjoy Night&Day contact lenses instead of my normal "excellent" Air Optex Night &Day contact lenses.
I complained and there customer service (I don't think so) bi-passed the concept of discussing my complaint and sent me an invoice to pay for the "Fantastic" Air Optex Night &Day which they would send to me when they have them back in stock.
LENTIAMO "Bye Bye"

Terrible CX! They advertise products they clearly don’t have in stock and offer delivery dates picked out of thin air. Processed the order, took the payment and then sent me an email advising they would have to source the order externally and a timeline would be advised. Shoddy as anything!! Still waiting for my refund after cancelling the order. Give these guys a wide berth. Plenty more reputable sites around.

Avoid at all costs. Originally placed an
Order nearly 4 weeks ago as they stated items were in stock. Then they changed to middle of October which I couldn’t wait for, I emailed to request a refund they have declined and now ignoring my messages?! Date of delivery has now changed again to mid November - all I want is my money back. Sham company with terrible customer service please avoid at all costs

Avoid this company iv had 2 different orders over a 2 year gap thier lenses are awful and appear sub standard

Ordered Raybans and they arrived exactly on time as per order- well packed and competitive price too! WIN-WIN !! Thanks

I have ordered my daily contact lenses for the first time on this platform on 05. July. After Ordering, they wrote me it is out if stock but it comes in less than two weeks, telling me that I get them before going to vacation! They wrote me the same thing over and over until I finally cancelled the purchase few days ago!! It was the first time I had such a bad experience in buying contact lenses in the last ten years!!! very disappointing!

they send you the wrong (different) item as they are out of stock of the one you ordered when you try to return it they just don't want you to return it even though you are covered by the 14 days consumer right
the phone line is always going to voice mail appalling service
i was a repeat customer ! not any more think before you order

Really excellent service. My second order had a problem, but they exchanged the incorrect box immediately. Customer service very friendly.

They've worked great for me for years! Fast shipping, no issues.

Dont buy here... they shipped the wrong linces. Cheaper models and did not even want to pay me the difference.. stay away!!!

Been using them to buy my contact lenses for several years now. Always delivered very promptly even if selecting the standard postal option. The freebies included with each order also very welcome. Thoroughly recommended

As a contact lens wearer for 30 years, I have bought from both Alensa.co.uk and Lentiamo.co.uk. I thought both were 5* as I'd never had a problem before. However when I did, it turns out Alensa's phone number does not work, their returns process is abysmal and I had to pay for return of faulty/fake lenses myself even though they admitted there was a problem with this batch/lot#. I also lost money on the exchange rate when finally refunded. Lentiamo.co.uk by contrast were brilliant for exact same issue (had sent me lenses from exact same batch - imo, likely counterfeit) and emailed a pre-paid label and were incredibly helpful and responsive. I'll be using them in the future.