Leonardo Hotels Reviews 325

Great stay. Booked using booking.com. The receptionist Mia was especially helpful. She was very polite and energetic and was able to answer all of our questions and enquiries. She was very helpful on our trip in Edinburgh. The only issue i found with the stay was that the room was very warm went in (April) so hot, had to sleep with the windows open that helped a little. The bathroom shower door was not closed properly so the water fell out of the shower into the bathroom.

Southampton Royal Grand Harbour. The staff were all very friendly and polite. We enjoyed the breakfast and also our meals in the Marco Pierre White Steakhouse Bar and Grill and Leo’s. Our room was spacious, comfortable and clean.

I have tried to book rooms for the Chester hotel and wanted to take advantage of the 10% discount by signing up to their rewards program. I did this and the rate went up by over 20%
I rang the hotel to query this and was told rates go up all the time. I explained that I am still logged in to the booking page which still shows the lower rate. He then quoted me another inflated rate to book direct. I then tried to ring the general customer service number only to get to speak to a very rude American lady who wouldn’t let me explain the problem.

Hotel reception were not pleasant, had a real issue with adding my invoice address onto my invoice when I arrived, eventually they added my address as I was leaving very early in the morning, the hotel restaurant didn't except anymore people even for people that are staying at the hotel, they had 15 tables set up but I was told they couldn't use that part of the restaurant due to them having to use it for breakfast, I ended up ordering a take away and had dinner in my room. I am also trying to get hold of reception at the hotel as they still haven't sent me an invoice for my expenses. I stay in hotels every week, this is by the worse I have stayed in a while, I will not be going back there again.

We recently celebrated a very special 70th birthday at Leonardo Royal Hotel London Tower Bridge, and I honestly cannot recommend it highly enough. From the moment we arrived, everything felt seamless, warm, and genuinely thoughtful.
The hotel itself is beautiful — modern, elegant, and in the perfect location near Tower Bridge. The rooms were immaculate, spacious, and incredibly comfortable. The staff went above and beyond to make sure every detail was just right, and nothing ever felt like too much trouble. You could really feel that they cared about making the celebration memorable.
What made the experience even more special was the incredible support we received while organising the event. A huge thank you to the Senior Manager at The Dilly, whose professionalism, kindness, and attention to detail were instrumental in helping us bring everything together. Their guidance and support behind the scenes made the planning stress-free and enjoyable, and it truly showed in how smoothly the whole celebration unfolded.
This was a milestone birthday that meant the world to our family, and thanks to the dedication of such wonderful hospitality professionals, it turned into a perfect, unforgettable occasion.
Five stars all the way — we will absolutely be back!

I recently stayed at the Leonardo Hotel Tower Hill and had a genuinely excellent experience from start to finish. The hotel is well presented, modern, and clearly maintained to a high standard. My room was clean, spacious, and very comfortable, with good-quality furnishings and everything needed for a relaxing stay. Housekeeping standards were particularly impressive, and the overall condition of the room reflected great attention to detail.

The spa and leisure facilities were another highlight of the visit. The spa area was clean, well organised, and provided a calm and relaxing atmosphere, making it easy to unwind after a long day. All facilities were well maintained and enjoyable to use, which added significantly to the overall experience.

I also dined at the hotel during my stay and was very pleased with the quality of the food. The meals were well prepared, presented nicely, and offered good variety. What truly stood out, however, was the service throughout the hotel. The staff were consistently friendly, polite, and accommodating, always willing to assist and ensuring that guests felt welcomed and comfortable.

Overall, this was a very positive stay, and I would happily return to Leonardo Hotel Tower Hill in the future. It is a well-run hotel with excellent facilities, comfortable rooms, and a team of staff who clearly take pride in delivering a high level of service.

Leonardo-Royal-hotel-London-St-Pauls!
Big saftey issue, there are escorts working from this hotel... lots of men coming in and out same hotel rooms every 30 minutes-1 hour. Not safe for kids or guests... please add key card system on all lifts and limit dayuse bookings

Our stay at Leonardo Hotel Cheltenham on 23rd–24th January 2026 was so poor that we checked out early and found another hotel. What was once a reliable place to stay has clearly suffered a serious decline in both standards and leadership.
On arrival, we were informed by the duty manager on shift that due to a power cut we were being downgraded from a suite to a superior room. This was not communicated to us in advance, which is completely unacceptable. Had we been informed prior to arrival, we would have cancelled and booked elsewhere. This lack of transparency alone shows a disregard for guests. The duty manager’s manner during check-in was cold, dismissive, and unprofessional, with no attempt to apologise or offer a reasonable solution.
The hotel itself felt poorly managed. The automatic front doors were broken, leaving the lobby and restaurant areas freezing cold. Guests were expected to sit and eat in coats while a handful of cheap portable heaters were scattered around as a token gesture. This was uncomfortable and frankly embarrassing for a hotel of this size.
Restaurant service on the evening of the 23rd was painfully slow. Although the waiting staff were polite and clearly doing their best, we waited over 30 minutes for starters and then another 25 minutes for mains. What made this even more frustrating was that there were only around six tables dining at the time, so there was no obvious reason for such excessive delays. No explanation was offered and no apology given.
Breakfast the next morning was extremely disappointing. Food was barely warm under the heat lamps, overall quality was poor, and my vegetarian sausages were undercooked. Breakfast standards have clearly dropped significantly compared to previous visits.
We were booked for two nights but, after returning from the races on the 24th, we chose to leave early as we simply could not face another night. To make matters worse, when passing the same duty manager that evening, she deliberately avoided eye contact and blanked us, putting her head down rather than offering even basic courtesy. This behaviour is utterly unprofessional and completely inappropriate for someone in a management role.
It is genuinely astonishing that someone with such poor customer service skills holds the title of duty manager. This stay felt badly run, uncomfortable, and dismissive of guests at every level. Until there is a serious improvement in management attitude and overall standards, I would strongly advise looking elsewhere.

What I liked about Leonardo Hotel Brighton Station road, was firstly a large spaceous reception, and nice pretty receptionists. Elevator worked fine, when I was able to open it. Rooms were large, firm beds, with huge TV's and plenty of stations.

Nice bath/shower however no answer on room service. The receptionist never explained breakfast times and menu, which would have been helpful, and in their interest too, and I understand the food is good there.

I wasn't able to sample the food as my stay was cut short due to a nasty guest in a nearby room. He sounded in-house and I just wanted to have a good rest and enjoy a little. When I complained the duty manager couldn't give me another room, but offered a refund for the remaining days.

There was parking opposite the hotel, which was discounted, and was a life saver, knowing Brighton,

There is a large spaceous sitting/meeting area in the lobby of the hotel. I was disappointed there was no gymnasium and discovered this was only at the beach branch of Leornardo, however it would have made a real difference at the station road branch, which is very quiet and could do with a 'rock band' every now and again to liven the place up.

Exceptionally friendly & helpful staff. Facilities fine for 1 night airport stay. Bronita on reception great with our many requests. Maintenance man Ron even went & found a particular screw to fix my wife’s wheelchair.

Budapest (4 Star😳) Hotel really badly maintained, very thin walls, you can hear everything when your neighbours talk!!! We had an awful sleep. Bathroom looks like 30 years old, door totally dissolved, our sink was blocked and we finally bought ourselves some pipe cleaner at the supermarket. Otherwise we would’ve stayed with the blocking until the end. Service is always “sorry”, but doesn’t really help. can’t recommend this hotel at all.

leonardo’s is a nice hotel just one of the co workers were very rude i hadn’t had meant to
for her to hear what i was saying and she was passive towards me and i was nice to her but overall the service is nice if it was communicated better seeing as though i am neurodivergent then i would’ve been reassured over all the male staff are nice and joseph has been really helpful aswell bradford one

Very quick check in very nice room and utilities staff are very friendly gym and swimming pool is very nice i loved this hotel

Appalling!!
The reservation line & customer service is extremely disappointing. Attempting to book an extra night to our stay, when I know they have availability is like pulling teeth - painful!! 3 days of calling and messaging still no responses. Unimpressed !!

We stayed at the Royal Leonardo in Oxford in August and we had Room 184. The bath was damaged and rusty and the damage had been covered over with Gaffa tape. The shower head was also loose and almost hanging off the wall. We complained about these issues on leaving and were given a discount and free parking by way of compensation.

On this visit we were given Room 184 for a second time. To our surprise, absolutely nothing had been done to the room by way of repairs even though in August we were assured that it would be dealt with, and in fact this time it was even worse in that the room smelled strongly of damp. We went back to reception to complain and were offered an alternative room. Once we got to it we discovered that it too had a damaged and rusty bath so we returned to reception yet again and asked the supervisor to have a look at it. He did so and apologised, saying that we could have "executive" Room 353 on the second floor of the new wing. We had a look at it before accepting but found it to be better not least because it had a proper shower instead of a bath and shower combination.

The other point to note is that the design of the bathrooms in the first two rooms we were offered is cramped in that the shower screen over the bath is so long that it prevents easy access to it. One has to step onto the curved section of the bath to get into it and this is dangerous. The shower screen cannot be swung out of the way because the handle on the side of the bath prevents it from doing so.

The new room, No. 353, was not without its problems either. The fan didn't work in the bathroom. The silicone sealant around the shelf above the toilet had been cut and was lying loose. The shower drain was partially blocked and although it didn't cause the tray to overflow, it was very close to doing so and it obviously had done in the past to judge by the severe water damage/rot at the bottom of the door into the bathroom from the main room. The duvet cover had a hole in it and the stitching had given way along one of the seams.

In conclusion, it strikes us as a very poor state of affairs to discover that a room which was in as bad a condition as 184 never received repairs despite assurances to the contrary. If we were being cynical it would appear to us that a decision has been made not to do anything on the grounds that it's cheaper to give empty assurances and a small discount to the customers whenever they complain than it is to properly strip out and repair a bathroom. In fairness it would have worked on us if it had not been for the fact that we were foolishly given the same room on both our visits, three months apart, such that the deception was revealed!

The staff appear to be demoralised and the general feel of the hotel is that it is soulless and unhappy. The reception area is very nicely laid out but once you get past that the place is bland and unwelcoming and room maintenance is obviously lacking to non existent. But hey ho!; the owner, David Fattal, is still a billionaire so that's alright then!

We will not be back.

Good service specia Earl, Rachel, Fabio and Houssain. Thank you for the warm welcome! We really felt at home.

First time booking the Leonardo Hotel in Dublin.
I booked a room via Agoda & got the dates wrong. I tried to cancel & re-book & was told there was no cancellation.
I then tried to change the date to another date so I could avail of the booking later - no date changes allowed.
I contacted the hotel via Agoda & was told the Hotel would not allow any waiver even though it was a full 8 days before the booking.
I contacted hotel mgmt direct & was told this is our policy - tough luck on you.
I find it amazing that a company working in tourism/hospitality has policies that are so guest unfriendly - plans change, people make errors. I really don't get it.
I'd love to know who operates this hotel & understand why they have such unfriendly & greedy policies.
Of course, I will never use this hotel, or hotels in this group again. Crazy.

On October 16, 2025, I made a reservation at the Leonardo Boutique Hotel in San Sebastian (Spain) from the website of that specific hotel and paid €229.53. It was a one day trip to a nearby city (one hour by car from mine), and by no means to a country thousands of miles away.
To my surprise, I then received a confirmation email from the Leonardo chain stating that the reservation had been made at another Leonardo hotel located in Rehovot, Israel, a place I had never heard of and where I am sure I did not make the reservation. So, it all was obviously due to an error on the Leonardo chain's online booking and payment system. But when I tried to solve it, resevations management in Spain said they coudn´t do anything about it but inform that hotel, and the Rehovot hotel (I phoned them) said that they needed permission to refund the payment and once they got it they would send me an email, all in the same day. Six days later now, I have recieved no news or any answer from them, and they don´t answer phone calls.

Stayed for 2 nights at the Aberdeen union square hotel.
Room was so clean and plenty space. Beds comfortable. Staff were friendly and helpful.
All staff were also very accommodating with us as we all traveled with kids and had a space to sit with them in the evening.

The stay itself at the Heathrow hotel was fine but upon check in the receptionist took payment for parking and I now have a£100 fine for not paying parking.

I paid on arrival for the room and the parking and was offered an invoice over email. I had come from an all night flight so was tired and didnt think to check that I had received the email. I only used the room for a few hours to get some sleep after my flight and before a long drive.

I am now trying to contact the hotel to get my invoice to contest the fine and it has been impossible to get hold of anyone who can help.

There is a telephone number for reservations, they answer but wont help. They direct you back to a number for the hotel but no one answers the phone.

I have now either been given, or found online, 6 different email address and have filled in a form via the online website but no response from any of those.

Terrible customer service.