I have purchased three different types of bra online from Leonisa recently. Using their sizing guidelines all bras have fit perfectly, and they are the most comfortable bras I’ve ever had. My only iss... See more
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I am a man and I bought some underwear for my wife, can you imagine that feeling? Well, I know this company and they made a very good stuff, also the online shopping experience was very good, they gu... See more
Such a shamebecause I had to return everything even though I liked the pattern, loved that it was made out of plastic from the ocean and it was my size. But the design is just not flattering... the bi... See more
Company replied
Excellent product, very good finish, the material is of excellent quality. In the future I will choose one size less because although I measured myself and with that measure I ordered, the brassier wa... See more
Company details
Written by the company
Shop sophisticated lingerie, underwear, shapewear, bras, and panties for women, swimwear and men's underwear.
Contact info
United States
- leonisa.eu
3.6
Average
2K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Leonisa
Hello Ellissa! Thank you for your feedback, we would like to let you know that your comment was forwarded to our department in charge, as we work continuously to improve our procedures and delivery times. Please give us a new opportunity to do it better.
I had to contact with the customer…
I had to contact with the customer service department and they were really helpful and professional.
May 27, 2024
excellent service
excellent service, sometimes takes a little longer for goods to arrive but worth waiting for.
May 21, 2024
The things arrived soon and it was just…
The things arrived soon and it was just like the advertisement
May 16, 2024
Great Products and best quality
May 14, 2024
Good quality at reasonable prices
May 8, 2024
The delivery arrived punctually and the…
The delivery arrived punctually and the products were better than expected
April 29, 2024
Two orders never arrived!
Two orders never arrived!
Ordered first item on the 10th April and it’s now the 30th April and no sign. I emailed customer service and nobody got back to me.
April 26, 2024
Reply from Leonisa
Hi Eve! We apologize for the inconvenience caused. Checking the status of your orders created on April 16, 2024. The orders are on time! According to our shipping times; Products shipped from our international warehouse have a delivery time of 10 to 14 business days. If you need further assistance, Please, contact us at euroinfo@leonisa.com.
Fits perfectly
April 22, 2024
Reply from Leonisa
Thanks for your review. We are sorry your experience has not been optimal. Unfortunately, we do not have free returns. The shipping cost is nonrefundable, and the shipping return cost is paid by the customer selecting the carrier of your choice. For exchanges, the customer pays for the return shipping, and Leonisa pays for the new item to be shipped to the customer. Thanks so much for your time, and if you have any further questions. Please feel free to contact us.
The sizes are not true to size
The sizes are not true to size, my purchases were all very small when the sizes says different.
April 22, 2024
Reply from Leonisa
Hi Christopher! We apologize for the inconvenience caused. Your satisfaction is our top priority. Checking your order. The products were shipped in the sizes selected in the order. Our Comfortable Bralette 3-Pack item model 15641X3, is handled in one size. This item is eligible for a return process since it is in perfect condition, with tags attached, and still in its original packaging. To process your return request (return manage authorization), please visit https://leonisa-deutschland.de/pages/cambios-y-devoluciones. If you need further assistance. Please, contact us at infode@leonisa.com.
Love the underwear ❤️
April 24, 2024
Nice experience
Good quality, fast shipping, and excellent customer experience and reward :)
April 16, 2024
Thanks for the great corset
Thanks for the great corset! The size fit perfectly. Thanks for the super fast delivery. The quality is the best.
April 16, 2024
So easy to shop.
April 19, 2024
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