LeoVegas UK Reviews 

401
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 216 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the platform for its clear site, wide selection of games, and easy navigation. Many users appreciate the straightforward process for depositing funds and the generally fast payouts. Reviewers also often highlight the customer service, describing agents as efficient, helpful, and quick to respond to queries. However, some customers also noted significant issues, particularly concerning withdrawals. People reported difficulties receiving funds, with some experiencing long delays due to verification processes or account suspensions after requesting payouts. Additionally, some reviewers expressed dissatisfaction with the games, feeling they did not pay out well or that bonuses had unfavorable wagering requirements. A few others also felt that customer support was unhelpful when dealing with complex account problems or unexpected suspensions.

What people talk about most

Payment

People report ambiguous experiences with payment, with many reviewers praising the quick and easy deposit... See more

Product

Users describe ambiguous interactions with the product, with some reviewers praising the great range and... See more

Website

Clients share ambiguous opinions on the website, with some reviewers praising its ease of use, clear... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the ease of use and navigation of the... See more

Customer service

Consumers find customer service experiences to be ambiguous, with many reviewers praising the helpfulness and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Nice clear site good range of games.Got a fair run on the slots that I played .Overall I would say to perspective players, give it a go , it's a lot better than many of sites that I have used in the... See more

Company replied

Rated 4 out of 5 stars

well you gave me my 50 free spins welcome bonus which is more than other sites have so thank you but i won and withdrew but havent received the funds

Company replied

Rated 4 out of 5 stars

Offers, when they come in are good but unfortunately they are few and far between. Good choice of games when they are offered however

Company replied

Rated 5 out of 5 stars

Signed up, quick validation and easy deposit. Played the free spins after using required funds. Got lucky and made a nice profit. Winnings were transferred into my account same day. Highly recommende... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Gaming service Provider
  6. Online Sports Betting Vendor

Written by the company

Play at LeoVegas Casino anywhere you wish with the latest video slots and classic table games. Blackjack, roulette, baccarat and more, enter to find out more!


Contact info

3.7

Average

TrustScore 3.5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(401)

185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars
LeoVegas UK logo

Reply from LeoVegas UK

Hi Alan,

Thank you for your feedback.

We are pleased to hear that you are finding the experience entertaining and are enjoying the payouts.

We appreciate you taking the time to share your positive comments.

Kind Regards,
LeoVegas

Rated 5 out of 5 stars

Good but can improve smoother

Good but can improve smoother for use the app

October 1, 2025
LeoVegas UK logo

Reply from LeoVegas UK

Thanks for your feedback! We're glad you're enjoying LeoVegas.

We also appreciate your suggestion for a smoother app experience and will definitely take it into consideration.

All the best,
LeoVegas

Rated 5 out of 5 stars

All good easy withdrawal

All good easy withdrawal

September 28, 2025
LeoVegas UK logo

Reply from LeoVegas UK

That's fantastic to hear! 😄 We're thrilled you're enjoying our easy withdrawal process!

All the best,
LeoVegas

Rated 5 out of 5 stars
LeoVegas UK logo

Reply from LeoVegas UK

Dear Georgia,

We were delighted to read your enthusiastic response, "Very good casino, I'm very happy."

We're delighted to know you had such a positive and enjoyable experience.

Your feedback confirms our commitment and inspires us to continuously strive for the very best service and experience.

Kind regards,
LeoVegas

Rated 5 out of 5 stars

Easy to use app

September 26, 2025
LeoVegas UK logo

Reply from LeoVegas UK

Hi there Nathan,

Thank you for your excellent feedback on our app.

We are delighted to hear you find it easy to use, as our goal is to provide a clear and straightforward experience for all our customers.

We will continue working hard to maintain this level of simplicity and user-friendliness.

Regards
The LeoVegas Team

Rated 5 out of 5 stars

Perfect service .,

September 25, 2025
LeoVegas UK logo

Reply from LeoVegas UK

Hi there Konrad,

Thank you so much for your fantastic feedback!

We are absolutely delighted to hear that you have experienced perfect service with us. Our team works hard to deliver a top-tier experience, and it is wonderful to know that we are succeeding.

We truly appreciate your custom and look forward to welcoming you back again soon.

Regards
The LeoVegas Team

Rated 5 out of 5 stars

always straight up with deposits and…

always straight up with deposits and speedy withdrawal services

September 24, 2025
LeoVegas UK logo

Reply from LeoVegas UK

Dear Lisa,

Thank you for your positive feedback!

We understand that reliability and speed in transactions are essential for a pleasant and worry-free experience.

We remain committed to maintaining this high standard of efficiency and transparency.

Kind regards,
LeoVegas

Rated 4 out of 5 stars

well you gave me my 50 free spins…

well you gave me my 50 free spins welcome bonus which is more than other sites have so thank you but i won and withdrew but havent received the funds

September 24, 2025
LeoVegas UK logo

Reply from LeoVegas UK

Dear Deborah,

Thank you for your feedback! We're glad to hear you enjoyed the 50 free spins.

I understand you're wondering where your winnings are. Don't worry, we've already processed the payout. It may take 0 to 5 business days for your bank to credit your account. This varies by bank.

You should see it soon.

Kind regards,
Leovegas

Rated 2 out of 5 stars

You start having doubts right from the…

You start having doubts right from the beginning. The website is very confusing. I wouldn’t recommend it at this stage.

September 24, 2025
Unprompted review
LeoVegas UK logo

Reply from LeoVegas UK

Hi there Edward,

Thank you for sharing your initial impressions and feedback on our website.

I can certainly understand how frustrating it is when a website is confusing and creates doubts from the outset, and I am sorry that your initial experience has been so negative.


I will immediately pass your comments to our product and design teams for review, as we are constantly striving to improve our user experience and make our platform as intuitive as possible.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Regards
The LeoVegas Team

Rated 5 out of 5 stars
LeoVegas UK logo

Reply from LeoVegas UK

Hi there,

Thank you for your excellent feedback on our quick withdrawals and easy-to-use site.

We are delighted to hear you are having a positive experience, as we know that a smooth and efficient process is incredibly important to our customers.

We will continue working hard to maintain this high standard of service for you and all our players.

Regards
The LeoVegas Team

Rated 5 out of 5 stars

Just love playing I'm off work

Just love playing I'm off work. Love it all. Good choice thankyou

September 22, 2025
LeoVegas UK logo

Reply from LeoVegas UK

Dear Ann,

Thanks for your great review!

It's fantastic to hear that you're having so much fun playing when you're free and that you're happy with your choice.

Your feedback motivates us to continue offering a fun and entertaining experience.

Kind regards
LeoVegas

Rated 4 out of 5 stars

very good experience

September 20, 2025
LeoVegas UK logo

Reply from LeoVegas UK

Dear Andrea,

We greatly appreciate your feedback.

It's fantastic to hear you had a great experience, as an excellent user experience is our top priority.

Your positive comments show us that we're on the right track and motivate us to continue improving.

Kind regards,
LeoVegas

Rated 5 out of 5 stars

Quick and easy deposit and withdrawal…

Quick and easy deposit and withdrawal made over £10 on first game and got 50 free spins

September 21, 2025
LeoVegas UK logo

Reply from LeoVegas UK

Hi Cherrelle,

Thank you for sharing your positive experience.

We are pleased to hear that you found the deposit and withdrawal process quick and easy, and that you enjoyed your first game and the free spins.

Kind Regards,
LeoVegas

Rated 5 out of 5 stars

That a withdrawal is prompt

Easy to use site

September 21, 2025
LeoVegas UK logo

Reply from LeoVegas UK

Hi Andrew!

That's fantastic to hear!

We're thrilled you find our site easy to use.

Our goal is always to provide a seamless and intuitive experience, ensuring you can focus on the fun and excitement.

Thank you for your positive feedback!

Kind Regards,
LeoVegas.

Rated 5 out of 5 stars

So far so good

Early days but happy.
Had an issue with free spins from welcome bonus so contacted through web chat and it was sorted within minutes. Very helpful.
Had a few small wins and payments have been cleared within a couple days.
Only negative is there seems to be a lack of free spins or offers, but other than that all good.

September 17, 2025
LeoVegas UK logo

Reply from LeoVegas UK

Dear MK,

Thank you for your valuable and honest feedback about your initial experience with us!

We're pleased that our customer service team was able to assist you quickly and that the payouts were satisfactory.

We understand that you'd like to see more variety in free spins and offers, and your input is important to us as we evaluate and improve our bonus system where possible.

Kind regards,
LeoVegas

Rated 5 out of 5 stars

Great site , quick payouts !

Great selection of games !

September 11, 2025
LeoVegas UK logo

Reply from LeoVegas UK

Hello Phyllis,

Thank you for your positive feedback.

We are delighted to hear that you are enjoying the selection of games available on our app.

We are always working to expand our library with new and exciting titles from the best providers, so it is great to know that our efforts are appreciated.

Thank you for taking the time to share your thoughts with us.

Kind Regards,
LeoVegas

Rated 2 out of 5 stars

Fine, but heavy limits placed

Website has a nice UI and easy to navigate. However my bets became heavily limited after less than one week, rendering this platform completely unusable for me.

September 16, 2025
LeoVegas UK logo

Reply from LeoVegas UK

Thanks for your feedback and we appreciate you highlighting the positive aspects of our website's UI and navigation.

We also understand your frustration with the betting limitations imposed on your account so quickly. We want to assure you that LeoVegas is committed to reviewing its betting limits policy and the factors that influence them to ensure fairness and transparency for all players.

Furthermore, we have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Kind regards,
LeoVegas

Rated 1 out of 5 stars

Over 12 deposits totalling over £650…

Over 12 deposits totalling over £650 with stakes up to £1.50 only got the special feature 3 times across roughly 15 days since I had the account
You guys make a judgments called based on the above how fair this company is needless to say never withdrew anything ..
Steer clear guys .
Shut down the account online to keep feeding them money .

September 11, 2025
Unprompted review
LeoVegas UK logo

Reply from LeoVegas UK

Thanks for sharing your experience, Alexandru.

We understand your frustration and want to assure you that LeoVegas operates under strict regulations and licensing agreements to ensure fairness for all players.
All of our games use certified Random Number Generators (RNGs) to guarantee fair and random outcomes.

We have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Kind regards,
LeoVegas

(As a reminder, a and the RTP (Return to Player) is a theoretical calculation over millions of game rounds and does not guarantee specific results for individual play sessions.)

Rated 5 out of 5 stars

Great site

Great selection of games and no hassle withdrawals

September 10, 2025
LeoVegas UK logo

Reply from LeoVegas UK

Hi Richard,

Thank you for your kind feedback.

We are delighted to hear that you are enjoying our selection of games and that you've had a smooth experience with withdrawals.

Kind Regards,
LeoVegas

Rated 2 out of 5 stars

Used to be a brilliant a site don’t…

Used to be a brilliant a site don’t think I would play on this site again

August 22, 2025
LeoVegas UK logo

Reply from LeoVegas UK

Hi there Macy,

Thank you for your honest feedback and for noting that you previously considered us a brilliant site.

I am genuinely sorry to hear that your experience has changed to the point where you would no longer consider playing with us.

We are committed to understanding where we have fallen short, and I would welcome the chance to learn what has specifically led to your disappointment so we can investigate.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

Regards
The LeoVegas Team

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