LeoVegas Reviews 7,483

TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the enjoyable gaming experience, highlighting the diverse selection of games and the user-friendly website navigation. The customer service is frequently praised for being helpful, efficient, and responsive, with many noting quick assistance through chat. The withdrawal process, once verification is complete, is often described as fast and hassle-free by a significant portion of users. However, some people were dissatisfied with the payment process, specifically regarding withdrawal times, which a few found to be slower compared to other platforms. There were also mentions of concerns about the perceived fairness of game outcomes or low chances of winning. Additionally, some customers expressed frustration with the KYC (Know Your Customer) verification process, finding it annoying or complicated.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment. While some customers report fast deposits and... See more

Website

Clients share ambiguous opinions on the website. Many reviewers praise it as their number one gaming site,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the helpfulness, speed, and... See more

Product

Users describe ambiguous interactions with the product. Many reviewers praise the wide variety of games,... See more

User experience

Customers had positive experiences with user experience. Many reviewers found the app user-friendly, with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Great customer service representatives, especially the gentleman named Mark, fast, efficient and very helpful. I like the bonuses but it takes you out of the jackpot winnings. The payouts ar... See more

Company replied

Rated 4 out of 5 stars

Wish the withdrawals were a little faster. The interface is decently set up. The promos aren’t super visible, especially for first time accounts. There should be an automatic bonus to a first deposit.... See more

Company replied

Rated 4 out of 5 stars

Very good - had a withdrawl on pending for 7 days because I needed verify a new bank card. Would have been nice to get a notification that this was required rather than having to contact support. Othe... See more

Company replied

Rated 4 out of 5 stars

I’m the type of person who audits a site's security before even thinking about a deposit, and LeoVegas actually holds up. Honestly, their technical framework is solid—proper SSL encryption and an... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Gaming service Provider
  6. Online Sports Betting Vendor

Written by the company

LeoVegas is a multi-award-winning online casino, offering players the lion’s share of entertainment - slot games, live casino games, sports betting and more! As a mobile-first casino, LeoVegas is at the forefront of innovation, constantly striving to deliver the greatest iGaming experience to players, anywhere, anytime! That’s thanks to the LeoVegas app, available on both Android and iOS. LeoVegas offers thousands of slot games including all the popular titles, exclusives and new releases, plus a thrilling variety of live roulette, blackjack and baccarat tables as well as live game shows. Sports fans can benefit from thousands of pre-match and in-play markets on all major sporting events, competitive odds and a lightning-fast platform. On top of that, a wide range of secure and reliable payment methods are available that allow for hassle-free deposits and withdrawals. Safer gambling is a priority at LeoVegas which is why a variety of tools such as deposit limits, session limits and reality checks are also at players’ disposal. Finally, a dedicated customer support team is at hand for any questions or concerns, via live chat or email, not to mention a handy Help Centre covering the most frequently asked questions. What else do you like about LeoVegas? Let us know by leaving a review on the leovegas.com company profile. Your feedback matters to us!


Contact info

3.3

Average

TrustScore 3.5 out of 5

7K reviews

5-star
4-star
3-star
2-star
1-star

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This site can be trusted

This site can be trusted. After verifying my identity and bank documents I received my withdrawal in under 6 hours including the processing time.

January 31, 2026
LeoVegas logo

Reply from LeoVegas

Hi Ryan,

Thank you for your great review!

We’re happy to hear that the verification process went smoothly and that your withdrawal was completed so quickly. Providing a secure, efficient, and trustworthy service is very important to us, so your feedback means a lot.

We truly appreciate your trust and look forward to continuing to give you a great experience on our site!

All the best, LeoVegas

Rated 5 out of 5 stars

My favorite casino

My favorite casino, easy to navigate and can get great offers

July 28, 2025
LeoVegas logo

Reply from LeoVegas

Thank you for your great review!

We're thrilled to hear that you find our casino easy to navigate and enjoy the offers we provide. Creating a smooth experience and rewarding our players are top priorities for us.

We really hope your experience at LeoVegas will continue to be this great, but if you have any suggestions for us to improve, then please do let us know.

All the best, LeoVegas

Rated 4 out of 5 stars

Replying...

January 29, 2026
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Reply from LeoVegas

Thank you for your kind feedback!

We're thrilled to hear that you had a great experience with us and our customer service team.

We really hope your experience at LeoVegas will continue to be this great, but if you have any suggestions for us to improve, then please do let us know.

All the best, LeoVegas

Rated 5 out of 5 stars

Happy New Zealand Player

Easy verification
Fast withdrawal
Good selection of games
No problems for me in NewZealand

January 7, 2026
LeoVegas logo

Reply from LeoVegas

Thank you for your great feedback!

We’re thrilled to hear that you’ve had a smooth experience, from easy verification and fast withdrawals to enjoying our game selection.

We appreciate you taking the time to share your experience and look forward to continuing to provide you with a seamless and enjoyable gaming experience.

All the best, LeoVegas

Rated 5 out of 5 stars

Love this casino

Love this casino, easy withdrawal makes things much easier, definitely can be trusted
💕

January 27, 2026
LeoVegas logo

Reply from LeoVegas

Hi Tina,

Thank you for your wonderful feedback!

We're glad hear that you had a great experience with us, and knowing that we hit the mark for you means everything to us.

We really hope your experience at LeoVegas will continue to be this great, but if you have any suggestions for us to improve, then please do let us know.

All the best, LeoVegas

Rated 2 out of 5 stars

Its ok I had a bad run

January 26, 2026
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Reply from LeoVegas

Hi Warren,

Thank you for taking the time to leave your feedback.

We’re sorry to hear you had a bad run on this occasion. We understand how frustrating that can be and appreciate you sharing your experience with us.

Please feel free to reach out to our dedicated customer support team if you require any assistance.

All the best, LeoVegas

Rated 5 out of 5 stars

Fast. Prompt. Customer service superb

Super fast withdrawals to nz .

January 25, 2026
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Reply from LeoVegas

Hi Samantha,

Thank you for your great feedback!

We’re thrilled to hear you had a geat experencience with our customer service and that your withdrawals were fast and smooth.

If there’s ever anything we can help with, please don’t hesitate to reach out.

All the best, LeoVegas

Rated 5 out of 5 stars

Goood and fast

Good and fast

January 25, 2026
LeoVegas logo

Reply from LeoVegas

Thank you for the great feedback, we’re delighted to hear you’re enjoying our website!

We hope your experience with LeoVegas continues to be just as positive, but if you have any suggestions for us to improve, then please do let us know.

All the best, LeoVegas

Rated 5 out of 5 stars

Best place to play Bingo or Casino…

Best place to play Bingo or Casino games. I've never had a bad experience. Also, my withdraw came right away!!
Keep up the good work!! 10*

January 25, 2026
LeoVegas logo

Reply from LeoVegas

Hi Paula,

Thank you for taking the time to leave such a great review!

We’re delighted to hear that you’ve had positive experiences with our Bingo and Casino games, and that your withdrawal was processed quickly. Feedback like yours reassures us that we’re on the right track.

We truly appreciate your support and kind words.

All the best, LeoVegas

Rated 5 out of 5 stars

Easy to withdraw

Easy to withdraw. Good communication and quick service.

January 25, 2026
LeoVegas logo

Reply from LeoVegas

Hi Jason,

Thank you for your great feedback, we're thrilled to hear that you had a great experience with us!

We really hope your experience at LeoVegas will continue to be this great, but if you have any suggestions for us to improve, then please do let us know.

All the best, LeoVegas

Rated 5 out of 5 stars

Has all my favourite games

Has all my favourite games, love Leo.

October 3, 2025
LeoVegas logo

Reply from LeoVegas

Thank you for your kind feedback!

We’re thrilled to hear you’re enjoying all your favourite games!

We hope your experience at LeoVegas continues to be this great, and if you have any suggestions on how we can improve, please do let us know.

All the best, LeoVegas

Rated 2 out of 5 stars

Not my first choice

Fun games. Easy sign up. Too bad the sports promos are scams. They won't tell you that you cant use any other bonuses or boosts for wagering requirements when placing bets to unlock bonuses. And then when you do unlock the bonus they expect you to use it on atleast a 9 leg parlay with different selections from 3 different bet builders before your bonus can even be used.
Speed blackjack is scam

January 24, 2026
Unprompted review
LeoVegas logo

Reply from LeoVegas

Thank you for taking the time to share your feedback regarding our games and promotions.

We understand how frustrating it can be when bonus terms and wagering requirements don’t meet expectations and impact your overall experience.

We would like to review your concerns in more detail and provide clarification where possible.

Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.

All the best, LeoVegas

Rated 5 out of 5 stars

Fun and easy

January 23, 2026
LeoVegas logo

Reply from LeoVegas

Hi Heather,

Thank you so much for sharing your kind feedback.

We’re delighted to hear you’re finding our platform fun and easy to use. Here at LeoVegas we're always working to improve, so if you ever have any suggestions or ideas, we’d love to hear them!

All the best, LeoVegas

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service

January 22, 2026
LeoVegas logo

Reply from LeoVegas

Hi Hetti,

Thank you so much for your kind feedback!

We’re delighted to hear that you had a great experience with our customer service. At LeoVegas, we’re always looking for ways to improve, so if you have any additional feedback or suggestions, we’d love to hear from you.

All the best, LeoVegas

Rated 5 out of 5 stars

It was a frustrating morning as I…

It was a frustrating morning as I thought I won and could withdraw my earnings. I went through the steps. (Thought I did) but was having troubles. I went on the chat to ask for assistance and “Pedro” was there to guide me in every way possible. I had a question. He had the answer. It really made my experience one that will make me want to keep using Leolion and to suggest it to everyone. Honestly based on the quick and stress free service.

Thank you again Pedro and team.

January 22, 2026
LeoVegas logo

Reply from LeoVegas

Hi Jamie,

Thank you so much for taking the time to share your experience with us. We’re sorry to hear your morning started off frustrating, but we’re genuinely glad Pedro was able to step in and make everything clear and stress-free.

We’ve shared your kind feedback with Pedro and the team, and it absolutely made their day. This is exactly the kind of support we strive to deliver, so it’s great to know we hit the mark.

If you ever need anything at all, please don’t hesitate to reach out again. We’re always happy to help.

All the best, LeoVegas

Rated 5 out of 5 stars

Efficient and friendly

Efficient and friendly. Took no time really to get things verified and get all the transfers and stuff moving.

January 22, 2026
LeoVegas logo

Reply from LeoVegas

Hi Carly,

Thank you for taking the time to share your feedback!

We're thrilled to hear that you had a great experience with us, and knowing that we hit the mark for you means everything to us.

We really hope your experience at LeoVegas will continue to be this great, but if you have any suggestions for us to improve, then please do let us know.

All the best, LeoVegas

Rated 1 out of 5 stars

Read notes worst place to withdrawal

Read notes worst place to withdrawal. Wants ALL info

January 22, 2026
LeoVegas logo

Reply from LeoVegas

Hi Desiree,

Thank you for your feedback, and we’re sorry to hear about the difficulties you’ve experienced with withdrawals. Your concerns are very important to us, and we’re committed to providing a clear and reliable experience for all our customers.

To help resolve this promptly, kindly reach out to our dedicated support team. They will be happy to guide you and provide all the information you need.

All the best, LeoVegas

Rated 5 out of 5 stars

The best

Gambling is not cool its a waste of money

January 21, 2026
LeoVegas logo

Reply from LeoVegas

Hi Boycee,

Thank you for taking the time to share your feedback.

We understand that gambling can sometimes feel frustrating or like a waste of money, and it’s not enjoyable for everyone. Please know that we take this seriously and are committed to promoting responsible gaming, as well as continuously improving our services to provide helpful tools and support for all our customers.

If you need any assistance, our dedicated support team is always here and happy to help.

All the best, LeoVegas

Rated 5 out of 5 stars

Yes good great

Yes good great

January 21, 2026
LeoVegas logo

Reply from LeoVegas

Hi Shuntel,

Thank you so much for sharing your feedback! We’re delighted to hear that you had a great experience with us.

We hope it continues to be just as enjoyable, and if you ever have any suggestions or feedback on how we can improve, please don’t hesitate to let us know.

All the best, LeoVegas

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