I meant to check one casino thing and ended up checking two. I saved a slot, checked the cashier, and found both again the next day. And yep, my Mastercard withdrawal line stayed visible from pending... See more
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I set a weekly deposit limit before playing. Tried changing it straight away and the site correctly blocked the change.
already grumpy, so I noticed when game contribution made me drop the bonus, but at least it was clear
The 3-D Secure code kept arriving after it had already expired, so every deposit looped back to the start. PostePay was “accepted” and then reversed with no reason beyond a template paragraph. Even th... See more
Company replied
Company details
- Online Casino or Bookmaker
- Casino
- Gambling House
- Gambling Service
- Gaming service Provider
- Online Sports Betting Vendor
Written by the company
LeoVegas.it è un Casinò online multipremiato – autorizzato e regolamentato dall'Agenzia Dogane e Monopoli (ADM) – che offre un'ampia selezione di giochi, dalle slot ai tavoli live, e di scommesse sportive. Leader dell’innovazione nel settore mobile, l’azienda si impegna costantemente a sviluppare nuove funzionalità per migliorare la qualità di gioco sui dispositivi elettronici, con l’obiettivo di offrire la migliore esperienza di gioco possibile anche su mobile. La sezione Casinò include oltre 1.500 slot, mentre il Casinò Live propone un’ampia varietà di giochi dal vivo sia classici, come blackjack e roulette, che innovativi, come i game show. La sezione Sport offre quote competitive per scommettere su competizioni e gare degli sport più popolari, come calcio, tennis e basket, ma non solo. LeoVegas mette, inoltre, a disposizione vantaggiose Offerte di Benvenuto Casinò, Casinò Live e Sport, che includono free spins, bonus e vincite potenziate, e promozioni quotidiane su slot, tavoli dal vivo ed eventi sportivi. I giocatori possono sfruttare una vasta gamma di metodi di pagamento sicuri e affidabili, per gestire i propri fondi in modo semplice e veloce, e registrarsi tramite SPID per un processo di registrazione ancora più rapido e sicuro. Il team di Assistenza Clienti italiano è sempre a disposizione per qualsiasi dubbio o domanda, via live chat ed e-mail; con l’Help Center che offre risposte a tutti i quesiti più comuni. La tua recensione sulla pagina dedicata a LeoVegas.it ci aiuterà a migliorare il servizio per te e per tutti gli altri clienti; per questo la tua opinione è importante per noi.
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3.9
Great
2K reviews
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Reply from LeoVegas Italia
Ciao Giada,
Grazie per la tua recensione!
Capisco la tua frustrazione. Non c'è niente di divertente nel giocare se senti di non avere mai la possibilità di vincere.
Vorremmo però ricordarti che i giochi del casinò si basano sulla casualità e che anche i giocatori più esperti attraversano periodi di sfortuna.
Ogni gioco ha un RTP che indica la percentuale di denaro scommesso che viene restituita ai giocatori nel tempo.
A volte, per esempio, cambiare gioco può portare una ventata di fortuna
Se hai bisogno di una pausa o se hai dubbi sul tuo gioco, non esitare a contattare il nostro team di supporto.
Nel frattempo ci impegnamo a contattarti, non appena possibile per avere maggiori informazioni a riguardo.
Cordiali saluti, LeoVegas.
Reply from LeoVegas Italia
We understand your frustration with the lack of wins you're experiencing on our platform.
We want to assure you that our games utilize certified Random Number Generators (RNGs) to ensure fair and unbiased outcomes for all players.
Our team is dedicated to providing a transparent and enjoyable gaming experience, and we're here to address any concerns you may have.
Please be aware that I have sent you an internal request through Trustpilot for me to be able to contact you directly and to be in a position to handle your concerns.
Kind Regards, LeoVegas
Good play!!
August 16, 2024
Reply from LeoVegas Italia
Dear Eliana,
Thank you for sharing your positive feedback!
We're thrilled you're enjoying the games. Our team works hard to create an entertaining and engaging experience for all players.
We are committed to providing you with the best possible gaming experience.
The LeoVegas Team.
Gentili ed efficenti
August 21, 2024
Reply from LeoVegas Italia
Cara Diletta,
Grazie mille!
Ci sforziamo di rendere positiva ogni interazione, combinando gentilezza ed efficienza.
Che cosa ha trovato di particolarmente gentile o efficiente nella sua esperienza? Ci piacerebbe saperne di più!
Reply from LeoVegas Italia
That's what we love to hear! 🎉
We take pride in offering both top-notch service AND a fantastic selection of slots! 🎰🏆
Which slots have you been enjoying lately? 👀 Tell us your favorites – we're always on the lookout for new games to add to our collection! 😄
All the best, LeoVegas
Reply from LeoVegas Italia
Dear Simone,
We're thrilled to hear you're having an incredible adventure with us!
What games or features have made your experience so special? We love hearing about our players' favorite moments.
Reply from LeoVegas Italia
Dear Rey,
Thanks for the positive feedback!
We're happy to hear you're enjoying the games and feeling the excitement.
We aim to provide a thrilling experience with fair chances for everyone. We appreciate you choosing to play with us!
Beautiful games
August 12, 2024
Reply from LeoVegas Italia
Dear Gheorghe,
We're delighted you think so!
We take pride in offering visually appealing and engaging games. We are committed to continuing to provide a visually stunning experience.
Very fast!!!!!!!!!!!!!
August 17, 2024
Reply from LeoVegas Italia
Caro Davide,
Benvenuti! Ci impegniamo tanto per la velocità quanto per l'eccellenza e la ringraziamo per avercelo fatto sapere. C'è qualcos'altro che possiamo fare per voi? 😊
I really like this app
August 17, 2024
Reply from LeoVegas Italia
Ciao Omar,
Grazie per l'ottimo feedback! Siamo entusiasti di sapere che l'app ti piace.
Buona fortuna
Tutto il meglio,
LeoVegas
Reply from LeoVegas Italia
Dear Manny,
We understand your frustration, but we want to assure you that we take the fairness and integrity of our games extremely seriously. Our platform uses a Random Number Generator (RNG) to determine the outcome of all games, ensuring a completely random and fair experience for all players. This system is regularly audited by independent third-party organizations to guarantee its fairness and randomness.
We encourage you to:
Review our game rules: These are readily available within each game and clearly outline the odds and payouts.
It's important to remember that gambling is based on chance and, like any form of entertainment, it involves both wins and losses. We're committed to providing a safe and transparent gaming environment and are always happy to answer any further questions or concerns you may have.
Reply from LeoVegas Italia
Dear Francesco,
That's what we like to hear! 🎉
Fast withdrawals are a top priority for us. We know how important it is to have a seamless and efficient experience when it comes to your winnings.
Thanks for the compliment! We appreciate you choosing our site and we're thrilled you're enjoying the experience. 😊
Great selection of games.
August 8, 2024
Reply from LeoVegas Italia
Dear Andrei,
We're absolutely thrilled to hear that! 🙌 It makes our day knowing you're having such a positive experience on our site.
What aspects of the casino site would you say make it "perfect" for you? We're always striving to improve, so your insights are valuable to us! 😊
Reply from LeoVegas Italia
Dear Andrei,
That's fantastic to hear! We're thrilled you're enjoying the site and appreciate you saying so. 🎉
We take pride in providing a great user experience and ensuring payments are always smooth and reliable.
What do you like most about the website? We're always looking for ways to improve, so your feedback is valuable to us! 😊
The LeoVegas Team.
Reply from LeoVegas Italia
Thanks for the great feedback! We're thrilled to hear you're enjoying both our games and our support team! 🦁👑
We strive to offer a top-notch experience on all fronts, so it's fantastic to know we're hitting the mark.
Anything in particular that you're enjoying about LeoVegas? We always love to hear what our players are excited about! 😄
All the best, LeoVegas
Reply from LeoVegas Italia
Ciao Luigi,
Wow, grazie per il fantastico feedback! Siamo entusiasti di sapere che trovi tutto perfetto. 😄 Questo è ciò che ci piace sentire!
C'è qualcosa che potremmo fare ancora meglio? Siamo sempre alla ricerca di modi per migliorare.
Buon divertimento e buona fortuna con i giochi!
Tutto il megli
Reply from LeoVegas Italia
Maria, siamo entusiasti di sapere che sei soddisfatta della nostra velocità di prelievo su LeoVegas! Offrire un'esperienza veloce e senza interruzioni è davvero importante per noi.
Ci auguriamo davvero che la tua esperienza con LeoVegas continui ad essere così fantastica, ma se hai qualche suggerimento da darci per migliorare, ti preghiamo di farcelo sapere.
Tutto il meglio,
LeoVegas
Reply from LeoVegas Italia
Gaspare, sei troppo gentile! Siamo entusiasti di sapere che hai avuto un'ottima esperienza con noi e sapere che abbiamo centrato l'obiettivo per te significa tutto per noi.
Speriamo davvero che la tua esperienza con LeoVegas continui ad essere così bella, ma se hai qualche suggerimento da darci per migliorare, ti preghiamo di farcelo sapere.
Tutto il meglio,
LeoVegas
Reply from LeoVegas Italia
That's great to hear! I'm glad you're having a good experience on LeoVegas. 🙂
We hope you continue to enjoy our site.
All the best, LeoVegas
Nice very very nice thanks a lot
August 7, 2024
Reply from LeoVegas Italia
It sounds like you're really happy with our service at LeoVegas, and that joy is contagious! I'm incredibly curious to know more about what's brought on this joyful reaction. 🙂
All the best, LeoVegas
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