I mistakenly placed an order which I had to cancel afterwards and which had to be returned. This was handled perfectly by customer service. The refund was done within hours even though I created the... See more
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Company details
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JSC Lerochem is family owned company which specialize in supply of raw chemical materials in small scale. Our strength is small batch for customer needs: small business, personal use, tests for big companies, personalized solutions, "white label" production. We offer materials for these industries: gardening, metal working, food additives, water treatment, school experiments, cosmetics, paint, wood, heating and cooling, cleaning and other industries. Also we can provide support to find solution for customer problem using the right chemical materials. We can provide products with customized labels with client brand. We can mix the solutions by customer needs. There are some examples of our work: Hydrazine hydrate 3% solution for corrosion inhibition operation in power plant, when commercial concentration is 64%, Isopropyl alcohol solution for automotive industry company by specific concentration, when commercial concentration is >99%, cleaning solution for ships bunkers as an alternative to long delivery of usual used.
Contact info
Laukininku str 26-21, 95145, Klaipeda, Lithuania
- +37067550384
- info@lerochem.eu
- lerochem.eu
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Replied to 45% of negative reviews
Typically replies within 1 week
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Both the service, packaging and product quality were extremely good.
Company not available to clarify issues with advanced payment for order
Orders with the company need to be payed in advance according to the bank details, that are supplied by the company with the order confirmation. I placed an order some month ago and my payment, that I made right at the order day, has been received, confirmed and order processing has been like expected. When placing a recent order, I received the same bank details for payments, payed again the invoice amount at the same day to the same bank account like before. This time, my payment hasn't been confirmed. I never received any replies to my enquiries to clarify about my payment. As I my payment never got credited back to my bank account, I assume the company received my payment. Almost three weeks after my payment, the order has been canceled by the company without reason and, again, I never received a reply for my E-Mail, in which I asked about clarification; I even sent a screenshot of my payment. So far, I never received any replies or feedback, nor has the money been reversed to be. The relevant order has been rather small, but for a company doing professional business and stressing to meet even customized demands, my experience with the company is nothing but negative. I would have wished to receive at least any reaction to my enquiries to clarify the issue.
Fast delivery
Fast delivery. However my order came in a toolbox. Thougt it was something else before opening.
Good quality and prices
Good quality and prices.
I recently ordered 1kg of kno3 from Lerochem, and it came after 5 days. Definitely gonna buy again.
Fast shipping time. Recommend.
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