Efficient service once on board - however having paid a lot for flexiplus all that really gave us was flexible times to board ,coming back from France the lounge looked closed ... however not a big d... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Le Shuttle is a convenient UK/France link. Travel time is reliably below 40 minutes per crossing with more regular services than the ferries. There is an elephant in the room, however. Every crossi... See more
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Booked online which was simple. Communication prior to check in was good. Uncomplicated and stress free boarding. Staff helpful and signage clear. We travel in a motorhome with a pet and find it's... See more
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Le Shuttle is the fastest and most convenient way for us to travel between the UK and France with our camper. The check-in process is usually smooth, the journey through the Channel Tunnel takes only... See more
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Company details
Written by the company
Travel with LeShuttle (formerly Eurotunnel) from our Folkestone terminal to our Calais terminal in just 35 minutes via the Channel Tunnel! All ticket prices include your vehicle and up to 9 passengers and with no luggage fees or size restrictions, you can pack as much as you want. Our 9 LeShuttle passenger shuttles transport more than two million vehicles and their passengers every year. We also understand that pets are part of the family and have proudly carried over 4 million pets since 2000. If you’re looking to drive to France and further afield in Europe, LeShuttle offer the quickest, easiest, and most eco-friendly way to cross the channel.
Contact info
Folkestone, UK and Calais, France, United Kingdom
- +44 (0) 3443 35 35 35
- leshuttle.com
4.3
Excellent
19K reviews
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Reply from LeShuttle
Thank you for your 5* review, Neil. We hope that we will have the pleasure of welcoming you back on board our service again soon.
Absolutely appalling
Absolutely appalling. Severe delays with no communication. Information boards misleading and bearing no correlation with reality. Random boarding. No customer focus or care whatsoever.
May 25, 2026
Unprompted review
Reply from LeShuttle
We are sorry to hear that you were delayed when travelling with us. If you haven’t already, please feel free to get in touch with us here: www.leshuttle.com/uk-en/contact-us and we will be happy to look into this for you.
Traffic jams, 3hr delays, No communication
It's a busy day and the trains are running late which is understandable but they have managed to organise a massive traffic jam in their car park. This is just to get to customs and they haven't implemented the new procedures for entry and exit yet. For the last 2 hours the pathways were free but now we can't even get towards the entry area, hundreds of cars with their engines on for air con, looped round and round in a car park. It's been half hour without moving so far.
The customs was quick and efficient.
Then the queues on the other side were massive The car in front of us with the same booking got on a train , then we waited for 2 more trains.
3hrs late, we have the app, they said nothing.
I wouldn't bother with the app
Being busy is one thing but they have lost control of the entire order
May 25, 2026
Unprompted review
Reply from LeShuttle
We are sorry to hear that you were delayed when travelling with us, Joe. If you haven’t already, please feel free to get in touch with us here: www.leshuttle.com/uk-en/contact-us and we will be happy to look into this for you.
Late departure once again
Late departure once again. This has happened numerous times in the last few years. Not due to the new biometric system. This was due to le shuttle cancelling trains. Really worried that this will get a lot worse for our next planned trip in the summer when the biometric system is in full swing !! Also, such a shame that le shuttle don’t offer a frequent traveller discount or a discount if you book a return ticket.
May 16, 2026
Reply from LeShuttle
We are sorry to hear that you were delayed when travelling with us, Cressida. If you haven’t already, please feel free to get in touch with us here: www.leshuttle.com/uk-en/contact-us and we will be happy to look into this for you.
So easy to check in
So easy to check in, pass through both sets of customs, loading is very well organised and it's great to be able to drive off at the other side of the channel and get on your way immediately, having done the customs bit before loading.Great experience.Staff were really helpful and it was lovely to be offered an earlier crossing without having to ask for it.
May 23, 2026
Reply from LeShuttle
That's great to hear, Alan, thank you for the 5* review. We hope to see you again soon.
Efficient and well run
May 18, 2026
Reply from LeShuttle
Thank you for your 5* review, Mr Bell. We hope to see you again soon for your next crossing.
Reply from LeShuttle
Thank you for your 5* review, Darran. We hope that we will have the pleasure of welcoming you on board our service again very soon.
Reply from LeShuttle
Thank you for your 5* review. We really appreciate it and hope that we will see you again very soon.
Quick and efficient service
May 18, 2026
Reply from LeShuttle
We really appreciate your 5* review, Adam. We look forward to seeing you again very soon.
Prompt service and quick loading.
May 22, 2026
Reply from LeShuttle
Thank you for your 5* review, Mr Mullins. We hope that we will see you again very soon.
Reply from LeShuttle
Thanks, Brian, for your review and comments. We hope we will have the pleasure of welcoming you back on board our service again very soon.
Only way to travel
This is the only way to travel to Europe had a stress free crossing through the customs quickly and loaded almost immediately even took an earlier train and 28 mins crossing fully recommend this service informed throughout the process
May 22, 2026
Reply from LeShuttle
That's great to hear, Paul. Thank you for your 5* review and comments - we hope to see you again soon.
Reply from LeShuttle
Thank you for your kind words, Mr Chapman. We appreciate the 5* review and hope that we will see you again very soon.
Easy to book
Easy to book, clearly marked pet reception area with helpful staff. Flexiplus meant no long wait. Very positive experience both ways.
May 19, 2026
Unprompted review
Reply from LeShuttle
Thank you for your 5* review, Caroline. We hope that we will see you in the Flexiplus lounge again in the future.
Martin's review
Excellent and easy online booking and registration process.
Easy access to roads, and well marked.
Helpfully and friendly staff.
Disappointed that our return journey was delayed by almost 1 hour.
May 21, 2026
Reply from LeShuttle
Thank you for your review. We’re sorry to hear that your journey wasn’t as good as it should have been and hope that you will not let this deter you from choosing LeShuttle in the future.
A good experience
Everything went well, trains both ways were on time, a thoroughly pleasant and easy experience.
May 16, 2026
Reply from LeShuttle
Thank you for your comments and 5* review, Cliff. We hope to see you again in the future.
Terrible service
23/5Currently sat in the 4th queue since arriving at the terminal 4.5hours waiting
Being treated like cattle to slaughter
Worst experience ever
May 23, 2026
Unprompted review
Reply from LeShuttle
We are sorry to hear that you were delayed when travelling with us, Nicholas. If you haven’t already, please feel free to get in touch with us here: www.leshuttle.com/uk-en/contact-us and we will be happy to look into this for you.
The 'relative' ease of boarding and awkward French staff.
The 'relative' ease of boarding ..... normally !
I say 'normally' as the French employees on the English side, seemed to be being awkward. They stopped us from boarding, saying our vehicle was too large, after letting an Audi Q7 board, which is virtually the same size as our BMW ! They then let numerous motor bikes board and we had to catch the next train !!! We were delayed 30 minutes on the return trip, no explanation.
May 16, 2026
Reply from LeShuttle
Thank you for your review, Christine. We are sorry if your experience didn’t meet expectations. We hope this won’t discourage you from travelling with LeShuttle again.
Reply from LeShuttle
Thank you for the 5* review, Julian. We really appreciate it and hope that we will see you again soon.
It is all so uncomplicated
It is all so uncomplicated
Helpful staff in duty free
Nothing to dislike
May 20, 2026
Reply from LeShuttle
That's great to hear, Rolph! Thank you for your review and we hope we will see you again soon.
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