Efficient service once on board - however having paid a lot for flexiplus all that really gave us was flexible times to board ,coming back from France the lounge looked closed ... however not a big d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Le Shuttle is a convenient UK/France link. Travel time is reliably below 40 minutes per crossing with more regular services than the ferries. There is an elephant in the room, however. Every crossi... See more
Company replied
Booked online which was simple. Communication prior to check in was good. Uncomplicated and stress free boarding. Staff helpful and signage clear. We travel in a motorhome with a pet and find it's... See more
Company replied
Le Shuttle is the fastest and most convenient way for us to travel between the UK and France with our camper. The check-in process is usually smooth, the journey through the Channel Tunnel takes only... See more
Company replied
Company details
Written by the company
Travel with LeShuttle (formerly Eurotunnel) from our Folkestone terminal to our Calais terminal in just 35 minutes via the Channel Tunnel! All ticket prices include your vehicle and up to 9 passengers and with no luggage fees or size restrictions, you can pack as much as you want. Our 9 LeShuttle passenger shuttles transport more than two million vehicles and their passengers every year. We also understand that pets are part of the family and have proudly carried over 4 million pets since 2000. If you’re looking to drive to France and further afield in Europe, LeShuttle offer the quickest, easiest, and most eco-friendly way to cross the channel.
Contact info
Folkestone, UK and Calais, France, United Kingdom
- +44 (0) 3443 35 35 35
- leshuttle.com
4.3
Excellent
19K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Efficient service
Efficient service, operatives always helpful and smiling 😊. Trains clean.
April 27, 2026
Reply from LeShuttle
Thank you for your comments about our service and staff, Denyse. We hope that we will see you again soon.
Reply from LeShuttle
Thank you for comments and 5* review, Anthony. It's great to hear that you enjoyed your LeShuttle crossing and hope that we will see you again very soon.
Reply from LeShuttle
We are sorry to hear that you were delayed when travelling with us recently, Dave. If you haven’t already, please feel free to get in touch with us here: www.leshuttle.com/uk-en/contact-us and we will be happy to look into this for you.
Great
Great. Brilliant way to travel. Need to get the toilets working thou. Shame the French border is so slow…
April 29, 2026
Reply from LeShuttle
Thank you for the 5* review, Richard. We really appreciate it and hope that we will see you again very soon.
Reply from LeShuttle
That's great to hear, Peter. Thank you for sharing your comments and for the 5* review.
Outbound timing was changed by le…
Outbound timing was changed by le shuttle for whatever ever reason and then when I tried to change inbound journey time I had to pay on line admin fee?
May 13, 2026
Reply from LeShuttle
Thank you for your comments, Trevor. We will pass on your comments about our ticket terms the relevant teams.
No delays
Arrived at check-in and were allowed to go straight to next train leaving Folkestone and allowed an hour & half early leaving Calais. All trains on time and smooth travelling.
May 14, 2026
Reply from LeShuttle
Thank you for the 5* review, Kenny. We hope to see you again soon.
Excellent way to travel to France so…
Excellent way to travel to France so easy to do and so fast just over 1 hour from entering the check ins to arriving in France would definitely recommend it
May 3, 2026
Reply from LeShuttle
Thanks, Keith, for your 5* review. We hope that we will have the pleasure of welcoming you back on board our service very soon.
Helpless staff ludicrous layout can't…
Helpless staff ludicrous layout can't even get the train to run on time. However much quicker than the boat
May 9, 2026
Reply from LeShuttle
Thank you for sharing your feedback. We will pass on your comments on to the relevant teams.
Flexibility offered for early arrivals.
We arrived three hours early for our crossing and were offered one two hours early at no extra cost. The passenger building was quiet and it was easy to use the facilities there including the clean toilets and the cafes. The passport and customs checks were quick and our main wait was in the queue to be loaded. The crossing was on time and went smoothly.
May 14, 2026
Reply from LeShuttle
Thank you for your comments and review, Brian. We hope that we will see you again very soon.
Reply from LeShuttle
That's great to hear, Phillip. We are delighted that you had a good crossing with LeShuttle and hope that we will see you again soon.
Reply from LeShuttle
Thank you for your 5* review, Ellen. We hope that we will have the pleasure of welcoming you back on board our service again soon.
Easy from start to finish
It was easy from the booking process through to travel. I was kept informed of any changes.
The check in was seamless and staff were very helpful. The lounge as part of Flexi Plus was great.
May 13, 2026
Reply from LeShuttle
Thank you for your 5* review, Des. We are pleased that you have a great journey and hope that we will see you again soon.
Easy to book, on time, fair price
As per previous occasions when we’ve used Le Shuttle, everything was straightforward. Much better than taking a ferry. Recommended, will use again. On this occasion we even managed to board an earlier train which was a bonus.
May 5, 2026
Reply from LeShuttle
Thank you for your review and comments, Billy. We hope to see you back on board again soon.
The shuttles are looking tired…
The shuttles are looking tired especially the loos many of which are out-of-order. The ride is uneven even bumpy in places. Some of the indicator boards are not working. The delays to the schedule are becoming more frequent.
May 7, 2026
Reply from LeShuttle
Thank you for your feedback and review, George. We will pass your comments onto the appropriate teams.
simplicity and organisation.
simplicity and organisation.
smooth and calm
very helpful and no fuss
great setup and professional.
Whats not to like.
May 6, 2026
Reply from LeShuttle
Love this review, Richard, thank you! We hope that we will see you again very soon.
Staff are amazing.
May 13, 2026
Reply from LeShuttle
Thank you, Chris, this means a lot. We hope that we will have the pleasure of seeing you again very soon.
Excellent processes
Excellent processes, that ran smoothly. Also well trained and placed personnel to guide you to be in the right place at the right time
May 13, 2026
Reply from LeShuttle
Thank you for the 5* review, Kara, it is much appreciated. We hope that we will see you back on board our service again very soon.
I'll be back!
Having travelled with Le Shuttle several times, I now can't imagine wanting to cross The English Channel any other way.
May 12, 2026
Reply from LeShuttle
That's great to hear, Philip, thank you so much for your review. We look forward to seeing you again very soon.
Reply from LeShuttle
Thank you for you the 5* review, Dudley. We really appreciate it and hope that we will see you again very soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.