lesmillsondemand.com Reviews 923

After years if being a member i cannot believe how far they have fallen in wish the would re iew all the other reviews, customer service is non existent. Many subscribers site this as a problem, clearly no one is listening.

The support contact does not exist. I am still waiting for help .... I paid a year in advance!!!

I’ve only been using the Body Step programs on this app for four weeks, and it’s the first thing that has actually delivered the results I’ve been working toward. I’m menopausal, and shifting the last 5kg has felt impossible despite consistent running, eating well, and having a physically active job.
What’s surprised me most is that I’m not just losing weight — I’m toning up at the same time. I’m even getting a bum for the first time in 20 years. The convenience of being able to come home from work and get in a solid 30‑minute workout has made it easy to stay consistent, and the changes are finally showing. Highly recommended

Cancelled my account a year ago and surprise surprise they have charged me! I raised it with credit card provider as a fraud as I am not registered anymore, cancelled the account and unable to login into it as it doesn’t exist! Yet they are trying to cash my money! Horrible and dishonest!

Have been trying unsuccessfully to sign up for 5 days consecutively but the customer support and UX design are failing. The app just spins in circles. Just read in another review from the US 🇺🇸 that the offline workouts don’t download properly, which is one of the most important features I’m looking for, so I’m not impressed so far!!! Chipper agents in NZ who can’t troubleshoot.

I'm absolutely livid! I've been a loyal Les Mills On Demand subscriber for years, exclusively using it for Body Pump classes. Today, I log in to find a notification saying my subscription has expired—something that should never have happened since it’s always been set to auto-renew. Now, to reinstate my subscription, I'm being told I have two options: pay for the entire year upfront, or pay a ridiculous £29.99 per month, compared to the £11.95 I’ve been paying all along. If I opt for the basic package at £14.99 a month, I get access to a ton of classes—except for Body Pump.

What’s worse is that I never received any email or prior notification about these changes. This feels like a sneaky, underhanded way to treat loyal customers. I am absolutely furious about this!

This is the worst company to deal with. Our subscription was in active for about 6 months, as we were waiting for our new Director to make a decision. Once we decided to renew it, I got an email saying that since it was inactive for over 12 months, we were unable to renew it. I replied saying that it had not in fact been 12 months and that it had only been 6 months so your excuse is not valid. Then I got another customer service agent to tell me that is wasn't part of their 2028 Project Scope (whatever the hell that means) and that our only option is, word for word "Users can bring their own devices and place the phone in the holder provided and/or use fitness watches for tracking workout metrics.
It is possible to remove the screen if you choose, but we recommend getting advice from Precor as to how to do this safely or asking an experienced technician to assist. " Are you kidding me? When asked about how they were going to rectify the situation, there were no options. We will be throwing this bike away and NEVER using a Les Mills bike again.

Awful company. Treats their customers like crap. I did the trial, didn’t use it and tried to cancel subscription and they took my money and refused to give it back. Had to open dispute with pay pal and got it back that way! Would never use again, money thieves!

The Pilates is excellent, lovely to have it with music.
Love the Body Balance workouts great too.
Love Body Pump, RPM, Stretch and Core.
Probably the best available online to date!

Les Mill Pilates is just awful. Not Pilates at all.

I reached out to this company saying that my video won't load so I can't work out now I know it's not my connection because everything else works when a connection is needed. They have not reached out to me and it's already been a couple of days.... I pay for this membership and I'm going to cancel it if I can't work out so they are losing money and I'll tell other people about it too.

Tried licensing my venue for classes and they ghosted me so I left it for a few months and tried again only to be ignored again. Awful

A so called PT called Wendy Morrison was making fun of peoples appearance which carried onto social media.

I always considered their equipment to be extortionately over priced so never bought any, but their yearly subscription has now jumped to £179.99, I subscribed for many years as it was below £100, now they are just being greedy. I also felt that the majority of their work outs are just repeats in a different venue and the music for recent trips (spin bike) is just awful. I also found their step sessions to involve too much jerky and squat movement that can easily injure you if not fully warmed up. I ended up just using the first two step beginner classes, I did like all the instructors though so can’t fault them as they were very motivating. Is it all good enough at £179.99 NO WAY!

Les Mills pilates is not proper pilates Pilates are slow controlled movements this pseudo Pilates is fast and doesn’t consider proper form it’s more a Core workout and should not be marketed as such also instructors are not pilates proper trained

I like the workouts but I have given two stars because the camera angles really annoy me! I am trying to follow a class at home and need to see the instructor, I don’t want to see their faces or have circling camera angles and the instructor giving shake’s to the camera, a nice full body camera angle would be great!!!!

Consistency in keeping up with the exercises. What I love this app because not only have I felt so much energy but also my body is getting into shape and feeling quite energetic. Super helpful.

It’s brilliant, affordable. I love it

Subscribe, pay ... the account shows I have an active subscription, but also says 'no active subscription', so I've paid for a subscription I can not access ... and there is no response from email customer service or telephone line. Shame, because I think the classes are excellent.