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Les Torrefacteurs Français Reviews 4

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TrustScore 2.5 out of 5

2.6

Coffee Store
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Company details

  1. Coffee Store

Written by the company

Les Torréfacteurs Français est une entreprise familiale de torréfaction artisanale de cafés basée à Rouen en Seine Maritime. Nous sommes fournisseurs, distributeurs pour les professionnels et les particuliers en café. Cette marque a été fondée par Grégoire Meurice en 2016 qui souhaitait devenir distributeur pour les professionnels et les particuliers.

Contact info

2.6

Poor

TrustScore 2.5 out of 5

4 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Terrible packaging and customer service

I have ordered coffee from them a few times but almost every time the bags have burst as they are not sealed properly.

I mentioned this issue and was assured that they have applied more glue but alas the bags still burst open. I supplied photos and a video but no reply so I have to keep chasing the company.

Getting suitable replies to my messages was painful and when I finally did, from a curt lady called
Carole-Anne Dubuisson, I was supposed to send back the order!

No apology for me having to continually chase them, no apology for the ongoing issues!

Not a company I would recommend

November 21, 2025
Unprompted review
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