Let Me Properties Reviews 16

Constantly harassing and invading privacy! Ask not to be disturbed then proceeds to get shitty at tennants when they ask to be left alone! Absolutely unprofessional!

Not happy with the service of this company. They don’t call or keep you informed with what’s is going on. They reduce the property to a ridiculous price without telling you devalueing the property. Really awful experience. I have cancelled my agreement and yet no response from them.

Amazing agents that understand the rental market, a pleasure to work with, excellent communication at every stage, highly recommend....

The owners - man and wife - Caroline and Phil Buckley (I think the names are) refused to fix a hole in my roof for 4 months and fixed it the day I undercut the rent. Then Caroline blamed the hole on me stating that I had ripped a piece of the ceiling off. The hot water turns off all the time and I had to go to the gym to shower and take flat mates. I complained 5 times and they never got to the bottom of it. I said I would undercut rent again as they were pathetic at addressing the problem and they served me with an eviction letter under section 2 or 21 - not sure - which effectively means they don’t need a reason to get rid of you. They tried to make me homeless but I’ll be living here rent free until the council help me find somewhere. Nast pieces of work these two - Rebecca Creed also.

I rented a room from this agency for about a year and things went well for the most part, they were always quick to respond and deal with issues. Unfortunately it all sort of fell apart around late November where without consulting any residents they raised the rent and removed our thermostat - replacing it with a remote one so we can't turn the heat up. When questioned about this they were rude and refused to show us our bills or any evidence that we are using too much (we were always trying to use as little energy as possible). We contacted the council about this and they said what they are doing (removing our thermostat) is illegal. To make things worse the ceiling started leaking and looked like it was about to collapse, when I informed them about it they ignored it, I was forced to move out. As far as I'm aware the ceiling is still like that and they're trying to rent the room out again; good luck to anyone that moves in there.

First of all, I’d like to start this by saying that I am really upset to be writing this review in the first place. Throughout our entire tenancy we were flawless occupants of the property. Not a single negative inspection.

We left the house in better condition than we received it in, with photo evidence of mouldy carpets (which we replaced) dust/hair everywhere and a filthy/broken toilet. The owner of Let Me Properties (feel free to do your own research as I can’t include names) “claims” that the property was in a professionally cleaned state. It wasn’t.

I was the head tenant and responsible for paying rent and signing documents, unfortunately, my housemate was told to sign paperwork saying that the house was “professionally cleaned” which I had evidence that it wasn’t the very next day.

Again, I’d like to say that we always kept the house in flawless condition. As for moving out, Let Me Properties throw so many legal documents and warnings at you to only use their “specified cleaning company” which they most likely have an agreement to earn money on.. (they also charge extortionate rates) this means if we were to get the house professionally cleaned by another company, and they deem it as bad (by finding dust on top of lampshades which they found our house) they demand that you pay £350 to get the entire house cleaned again which is absolutely ridiculous considering it was cleaned to a professional standard. (I have been a professional house cleaner myself for years.. I know how to clean) As for “professional carpet cleaning” which Let Me Business Owner claimed was done prior to us moving in, I doubt having mouldy edges to the carpet and extreme amounts of dust and hair along the skirting boards is very good professional cleaning. Also, I must say it is extremely odd that they demand that you tell them which cleaning company you will use prior to you even moving out? This means if they find a tiny bit of dust anywhere and you haven’t used their “approved cleaning company” they can charge you £350 regardless.

Long story short, and as other reviewers state, the Let Me Business Owner throws a lot of legal terms constantly throughout the entire tenancy. I was actually forced into having to agree on a ridiculous £450 loss of our deposit (the owner literally said he is asking “one final time” before his own “deductions” will be made regardless) with threats that suggesting anything less than that, he would not deem it fair and take deduct whatever he wanted.. bearing in mind our landlord would visit the property to fix things himself to save money, the Let Me Business Owner demanded that we pay an extra £100 for a literal light bulb. Again, I would get it if they were sending someone else out to fix these things, but the landlord does it himself as he always did. I even had another employee on the phone who suggested that I select £0 deductions from our deposit as she visited us monthly and saw the condition that we left the house in and it was “totally fine” to do so. When I then called her back after the Let Me Business Owner demanded £450 deductions, she then refused to make any further comment, causing me a lot of anxiety in regards to our money.

To be honest, I could write an entire dissertation on how distressing using Let Me Properties was. But it caused so much grief when I was on holiday that I just accepted the £450 loss to get it done. These kind of threatening tactics, not giving the landlords details when I requested them 3 separate times, not telling us the timeframe in which to settle the deposit as a means of intimidation (it’s 1 month by the way) and literally telling me that “if I refuse the £450 deduction, further deductions will be made from the deposit“ was just not worth it. I’m so disappointed with how the Let Me Business Owner runs his “family business which pride themselves on delivering the best quality service possible and always treating everyone with respect”

If I can, I will attach pictures below, so feel free as a tenant to make your own decision but I strongly suggest that it’s not even worth it. Sure enough the Let Me Business Owner will ignore most of this and reply to this with his own legalities about how they hire independent inspectors and whatever else he wants to say to defend himself ect. Strategically leaving out the part where he is probably earning money from others (otherwise why would we have to specifically tell him we won’t be using his company?) wrapping tenants up in so many legal documents that he can dictate whatever he wants to look good to the landlord. (See my review on Google for pictures of the property when we moved in and our email thread where he literally forces me to accept to a £450 deduction.) Reviews are for customers to share their experiences, this is ours, feel free to make your own judgement, many thanks!

Beware of false advertising
Properties are not located as where they are advertised on RightMove.

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Just seen the reply so updating my comment, to be clear they know exactly what they are doing here. The property location was almost a mile away from where it stated it was on Rightmove, a mile away further out of town and away from the train stations and points of interest.

Ok so it has now been updated after all the viewings have happened, congratulations, and Rightmove is somehow to blame even though Rightmove is using Googlemaps?

Exceptional agency - by far the best I’ve ever had the pleasure of dealing with. Would highly recommend.

I was a tenant in a house managed for let me properties and the experience was great. Very professionals and quick turn around in all the queries I had, always listened to my proposals when I had any for the landlord and quick response. No problems getting back my deposit when I left. Also they were so kind to send a letter abroad for me after more than a year I left the property.
Really thankful for all your help

My experience with the agency was very good.
Due to covid situation, it wasn't possible for me to come back to England.
I could just give 12 days leaving notice for the flat i was staying in, instead 2 months agreed on my contract.

Let me property did help me out with this matter in very professional manner.
I surely recommend them.

Thank you for your help, particularly Gregory & Jane.

Elena B.

The team is so kind. Profesional in all and They helped all the time when I was looking a new house. Not only at the begening. Anything that I need, they are to help me. I have dealt with many estate agents in the past and there is just no comparison. I feel that they're as a family Definitely the best!!!!

It has been fantastic to be a tenant and rent a house that was managed by Let Me Properties. I felt they take really good care of the tenants and properties they look after, being very fast at replying and taking action when needed. They are super efficient and their online platform works extremely well. Thanks for all your support!!

Approaching 2 years since Let Me Properties were instucted to fully manage my apartment, the whole process from day 1 has been exemplory. a professional family owned business.

LetMe properties have been the managing agents for my St Albans property for about 6 years now. As a Landlord who lives 200 miles from the property it has been essential for me to fully trust the letting agent who manages my property. LetMe have provided excellent service. They are proactive in finding tenants and dealing with issues. The always get back to me quickly through mail on any queries and have great system and processes that give me the information I need to manage my tax affairs. Having dealt with other agencies for my other uk properties I would say they are by far the best I have come across!

Great, personal service at hand at any time of day. Very well organised company.

My partner and I were trying to move in together and it was her first time moving so a good experience was key. LetMeProperties were really a fantastic choice. After some shocking viewings through different agencies, we had a very friendly, professional and thorough service that made our move in really easy and stress-free. They went the extra mile and particular thanks to Greg and Emma who were just amazing with us, from the show around to the paperwork to even any minor issues with the property. I would happily use them again.