Extremely Disappointing – Avoid Let’s Ferry at All Costs! My experience with Let’s Ferry was nothing short of a nightmare. Despite my ticket being clearly marked as changeable, when I needed... See more
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Rudest and meanest customer service of my life. Calling me a liar because my porter signed and lost my tickets - mistakes happen I wont blame him or call the police as suggested. I simply wanted ticke... See more
DO NOT book with Let's Ferry... Our trip was cancelled due to COVID and we were provided with the assurance that we would receive a refund after the required 18-month waiting period. We were then aske... See more
Company replied
Tried booking a ticket, multiple times and said declined by website. No confirmation email was sent. Decided to go with another company as I couldn’t get a ticket with “lets ferry”. After purchasing... See more
Company replied
Company details
Written by the company
Let’s Ferry was developed in an effort to simplify the search and reservation of ferry tickets online. At Let’s Ferry, you may book tickets to any destination in Greece, choosing among all available passenger lines, as well as all the popular Italian ports and several select destinations of the Mediterranean. Tickets can be shipped anywhere in the world through courier services.
Contact info
Loudovikou 2, 185 31, Piraeus, Greece
- 0030 210 4222440
- customerservice@letsferry.gr
- letsferry.gr
1.3
Bad
199 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Brilliant
Brilliant , competitive and very easy. Saved Euro 150 compared to other site
June 2, 2019
Unprompted review
Excellent service!!!
June 1, 2019
Unprompted review
Reply from Let's Ferry
Thank you! Enjoy your travel!
Made a mistake refunded immediately
Made a mistake with the date of my booking and redid it. I didn't think the first one had gone through but it was charged to my credit card. Emailed Let's Ferry Customer Service and they reversed the charge immediately. I'm very impressed and booking the rest of my ferry travel in the Greek Islands with them. More carefully of course
April 2, 2019
Unprompted review
Reply from Let's Ferry
Thank you!
Pleasant journey
Easy and useful portal to book ferries and go trip between islands
We had such a wonderful experience with seajets at the route Athens- Mykonos
On-time transfer
Comfortable seats in both economy and club classes
Cooperative and friendly staffs
April 1, 2019
Unprompted review
Reply from Let's Ferry
Thank you!
Awful customer service and still no tickets!
This website has taken my payment on 4 occasions and never booked my tickets.
The retailer never confirmed the issue and told us to rebook again. It is only when we booked the 4th time they actually confirmed that the tickets were not available and that we should just try another time.
They never confirmed which ones were available and now we have had 4 payments taken all returned at a different exchange rate meaning we actually lost money for absolutely nothing.
The call centre was really unhelpful as well and didn’t support us in anyway to get this resolved or rebooked other than telling us to email or try again.
Absolutely awful.
Pay the extra and go elsewhere.
March 2, 2019
Unprompted review
Reply from Let's Ferry
Dear Kirsty Hobbs,
Thank you for your review comments.
We would like to inform you that it is possible that during the booking process a temporary technical problem occurred at the company or companies offering the route you have selected. This technical problem may have prevented your booking from being completed, however the system had proceeded to get pre-authorisation for the corresponding amount on your card.
Let's Ferry shows data related to ticket availability based on the updated information constantly provided by the ferry companies. Although the data reflects the number of available seats, on different routes, the same way it is offered by the different operators, Let's Ferry is not responsible for incorrect representations, during the booking process, of this data.
Kind regards,
Let's Ferry Team
Thira to Mykonos for Oct 2019
Were very easy to work with! All was done online in very little time and effort. Paid an optional fee to have tickets sent to me and actually arrived in less than 10 days( this was time it could have taken)
Very pleased and would highly recommend
Thank You
March 1, 2019
Unprompted review
Reply from Let's Ferry
Thank you!
Reply from Let's Ferry
Thank you!
Seemed to be a simple and…
Seemed to be a simple and straightforward with good prices, until I wanted to pay. After numerous attempts and authorizations, it would come up with reservation error. Eventually I went to another booking site, but 24 hours later they still have my money for not just one transaction but two! Numerous attempts to contact them have gone unanswered. Not impressed. Now I can't use my credit card....
February 13, 2019
Unprompted review
Reply from Let's Ferry
Dear Peter Johnston,
Thank you for your review comments. At Let's Ferry we value feedback from our customers as we rely on this to initiate developments to better improve our services.
We would like to inform you that it is possible that during the booking process a temporary technical problem occurred at the company or companies offering the route you have selected. This technical problem may have prevented your booking from being completed, however the system had proceeded to get pre-authorisation for the corresponding amount on your card.
Please accept our apologies for any inconvenience caused.
Regards,
Let's Ferry Team
easy and fast
Fantastic website and instant results. Would always book through let’s ferry
February 4, 2019
Unprompted review
Reply from Let's Ferry
Thank you!
fast and simple!
I surely would use this company again and recommend it to all!
February 3, 2019
Unprompted review
Reply from Let's Ferry
Dear Afroditi Vazaka thank you!
The site is very easy to use
The site is very easy to use, and I received a click answer from them.
Great surprise!!!
February 1, 2019
Unprompted review
Reply from Let's Ferry
Thank you Rosangela Benedetti!
web site easy to use
web site easy to use. Easy to reserve. Just one thing... it would be nice if you would allow for a reservation change. I entered my name twice in the passenger names instead of my wife's name for the second passenger. I could not change it. But good customer service cancelled my reservation so I could book again with the right names. All in all good service.
January 3, 2019
Unprompted review
Reply from Let's Ferry
Thank you Daniel!
Bad experience before boarding.
The experience on the ferry was fabulous. However I had a tough time getting on the ferry in the first place. In spite of purchasing the ticket well in advance me and my family were stranded in front of the ferry as the tickets were not updated on their system. It was at the last minute that the security in charge had some mercy and allowed me on the basis of the print out I carried with me. It was really ridiculous and embarrassing.
January 1, 2019
Unprompted review
Reply from Let's Ferry
Dear Arindam Chatterjee,
We are sorry for the inconvenience caused, from collecting your ferry tickets, from an central agent of the ferry company you travelled. We would like to inform you that Let's Ferry is a mediator between ferry companies and passengers.
Regards,
Let's Ferry Team
Excellent service in Off season trip
The online booking of my tickets on Rafina - Tinos route was very easy through "Let's ferry" and collecting them from their port office agent took me less than a minute. I hope the same would happen on a high season trip.
December 4, 2018
Unprompted review
Reply from Let's Ferry
Thank you Nicholas, we'd love to service you again in high season!
great experience
me and my wife have a very good experience, easy to buy the tickets online, easy to get the tickets on the harbors, the accomodations were perfect, the restaurant inside have good prices and good food, the agency crew are very kind and polite.
November 21, 2018
Unprompted review
Reply from Let's Ferry
Thank you Alan Costa!
Acceptable platform to buy ferry…
Acceptable platform to buy ferry tickets. However, they do not explain how to get the tickets. Actually, it would be better if you can use your mobile with an online ticket instead of a printed ticket.
November 20, 2018
Unprompted review
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