Let's Roam Reviews 2,079

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Many customers found the scavenger hunts to be a unique and enjoyable way to explore cities, learn history, and engage in fun activities. People appreciated the interactive nature of the experience, often highlighting it as a great way to spend time with friends or family, create memories, and discover new places in their own town or while traveling. However, some customers encountered significant issues with the app, reporting that it was buggy, crashed frequently, or did not work at all. There were also complaints about the product itself, with some finding the challenges too easy, the information provided lacking, or the overall experience not living up to expectations. Additionally, a number of people expressed dissatisfaction with the refund process, citing difficulties in obtaining their money back for unusable products.

What people talk about most

Location

People report ambiguous experiences with location. While some customers enjoyed exploring cities like Tucson,... See more

User experience

Reviewers highlight ambiguous aspects of user experience. While some consumers found the app interactive,... See more

Application

Consumers express significant frustration with the app. Many report it routinely crashes, freezes, or locks... See more

Product

Clients share negative opinions on the product. Many reviewers express dissatisfaction, stating the product... See more

Refund

Users describe negative interactions with refund processes. Many customers report significant delays, with... See more

Based on these reviews

Rated 4 out of 5 stars

This was a ton of fun! I was disappointed that we didn't know we should bring props and that because locations were closed we couldn't finish the last two challenges. Therefore the other four did not... See more

Rated 4 out of 5 stars

Really unique way to explore a city. We didn't have to walk too far and visited places we probably wouldn't have. Only recommendation is to do this with at least 4 people. 2 people made it very diffic... See more

Rated 4 out of 5 stars

We had some issues getting the app to cooperate (mostly when we wanted to “upgrade” the package), but the customer service was incredibly responsive. Didn’t manage to fix that element, but the app its... See more

Rated 4 out of 5 stars

Very interesting experience. Would love to have an interactive map with the app. One location was closed but we still took pics.

Company replied


Company details

  1. Tour Operator
  2. Cultural Tours Provider

Written by the company

Let’s Roam is an interactive adventure company that helps people explore the world around them through app-led scavenger hunts and custom experiences. With activities available in over 3,000 locations across 27 countries, Let’s Roam makes it easy to discover a city’s landmarks, hidden gems, and rich history—whether you’re a tourist or a local. Each hunt includes fun trivia, photo challenges, and missions designed to get participants moving, thinking, and laughing together. In addition to public adventures, Let’s Roam specializes in team building experiences for companies looking to boost morale and strengthen collaboration. Their corporate scavenger hunts are designed to encourage communication and problem-solving, all while having fun outside the office. Options are available for outdoor city adventures, indoor events, and even virtual team building, making them a great fit for teams of all sizes and work settings. Let’s Roam also offers custom events for special occasions like birthdays, bachelorette parties, and family reunions. Whether you’re looking to bond with coworkers, celebrate with friends, or explore solo, their platform offers a flexible, engaging way to connect and make memories. With Let's Roam, every experience is a new adventure.


Contact info

3.9

Great

TrustScore 4 out of 5

2K reviews

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Replied to 62% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

"Terrifying" Toronto "Hunt"

Did the Terrifying Toronto hunt- nothing terrifying, nothing to hunt. Nothing terrifying about it, anything related to hauntings just told you to look for the ghosts sitting there, but didn't give ANY background on the ghost story AT ALL. Boring, useless, waste of time. 1 question about each location was multiple choice, the other two challenges were 'take a photo of you doing a starfish jump!' for no relatable reason. The grammar was terrible, the factoids were mixed together as one and unrelated to each other. We should have just asked chat GPT for info on each stop and just gone for a walk.
DO NOT WASTE YOUR TIME AND MONEY.

May 14, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. Deceptive business practices by not stating the tickets are non-refundable. Based on previous reviews too they'll keep charging you on your subscription and won't offer proper refunds for unwarranted charges.

May 2, 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointing

Purchased the Bamburgh Castle Bonanza and unfortunately were unable to complete the challenges as the site was not dog friendly. I checked the website before booking, which said that all challenges were dog friendly.

It is also not made clear, that as-well as purchasing the vouchers, we also needed to pay an additional £18.75 per person. Some more transparency here would have been appreciated.

The challenge was advertised to include riddles uncover hidden gems. We were just presented with history trivia and told to take selfies, no riddles or challenges involving 'laughter-filled teamwork'.

Overall the experience was extremely disappointing. I have sent numerous emails to the support team to feedback our dissatisfaction and have had no acknowledgment.

Would not purchase any experiences again.

March 20, 2025
Unprompted review
Rated 1 out of 5 stars

Beware on purchase

Beware on purchase

I purchased one set of scavenger hunts and checked out. The website offered a discounted rate for a further purchase which I selected however it came up with an error message. I then proceeded to try again a couple of times but received error messages. Then I noticed my bank account had been charged a further four times without proceeding to checkout again or authorizing the transactions. I am seeking a remedy and refund from the business. To be continued....

May 11, 2025
Unprompted review
Rated 5 out of 5 stars

Fun experience

Fun experience. We couldn’t complete all the tasks because the African exhibit was closed for remodeling. Fun time at the zoo.

May 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great way to explore

Great way to explore some of Hobart historic attractions , great for the whole family or team bonding , would recommend going during the day not of a night though

May 8, 2025
Unprompted review
Rated 5 out of 5 stars

A great experience

Fun, adventurous, entertaining, informative, and a workout! Purchased by my husband for a birthday gift and was the perfect idea for us to complete together.

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company. Was hung up on by a customer rep. was promised a call back within 24 hours and never happened. We represented a property that they were sending people to with any authorization.

April 24, 2025
Unprompted review
Rated 1 out of 5 stars

This is 100% a scam

This is 100% a scam. Do not buy tickets, they will not work in the app. Do not then sign up to the "free" trial so that it will work. They won't send you any confirmation, no way to cancel, and won't reply to emails asking to cancel. I had to report as fraud to my credit card.

April 13, 2025
Unprompted review
Rated 5 out of 5 stars

Let's Roam offers a fun and engaging…

Let's Roam offers a fun and engaging way to explore a city. The app's interactive challenges and riddles lead you to interesting landmarks and hidden gems, encouraging teamwork and discovery. While some may find certain challenges straightforward, the overall experience is a delightful blend of exploration and lighthearted competition. It's a fantastic option for locals and tourists alike seeking a unique and active city adventure. Just ensure your phone is charged and your walking shoes are ready!

April 23, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t waste your money

This is by not a scavenger hunt by any stretch of the imagination. You’re given route to follow on a map and asked to read a sign or statue in the area and then answer a multiple choice question. The high ratings have either been paid for or written by people who had very low expectations for a scavenger hunt. I regrettably bought an annual pass and asked for my money back on day 1 after doing one “scavenger hunt” but they refused to even give a partial refund.

April 19, 2025
Unprompted review
Rated 4 out of 5 stars

Great experience

Great experience, fun family time, just a little easier to navigate the app, & make more challenging hunts with more things to look for

April 19, 2025
Unprompted review
Rated 1 out of 5 stars

Double charge no refund

Glitch in their system meant I ended up with two charges for the tickets. I explained this had happened and was told no refund. Please be careful when purchasing.

April 9, 2025
Unprompted review

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