Letterfest Reviews 884

My order was placed before Christmas within the timescales for it to be delivered before Christmas however my item wasn't dropped off with the courier until Christmas eve (pm) so wouldn't arrive in time.
When Royal Mail then tried to deliver we were away visiting family without the gift we'd ordered (had to purchase an emergency gift). I rescheduled delivery but Royal Mail ignored this and left outside and it wasn't there when we returned home.
It's now been over a week and despite multiple emails I have not received a resolution. I have therefore requested a refund but no one is getting back to me. Extremely poor customer service.

I was completely out of unique gift ideas for my mother in law (I have been married to her son for 31 years). I came across letterfest and saw that they could create a watercolor of her home. She absolutely loves it. And, to top it off, b/c she had Covid, we didn’t spend Christmas with her. I asked letterfest if they could send me a picture of final result as I couldn’t see it, and they quickly did. Five stars.

I received one of these ‘hand drawn’ house images as a Christmas present. I have a background in graphic design and there is absolutely no way what I have received was done by hand. It is quite obviously a photoshop filter applied to a photograph of my house. I follow a great number of actual artists who do this for a living and make beautiful pieces of work and I am only disappointed that the family member who gave me this didn’t realise that there are companies like yours who have attempted to cheaply replicate these excellent pieces of work en masse and continue to charge the prices you would expect for actual decent work. But judging by the reviews you are still managing to fool the ‘average’ customer who doesn’t realise what they’re looking at.

Ordered a pot for my dads grave, when it arrived it looked a bit different to what I’d seen on the website, I emailed them and they made another and posted it out quickly with no problems whatsoever.

I ordered a personalised book that, when it arrived, the wording was slightly wrong. I emailed immediately and had a reply from Kirsty. She couldn’t have been more helpful and when I explained what had happened, agreed with me. The book was reprinted correctly and I still got it in time for my granddaughters first Christmas!! The book is fab and the customer service is outstanding. Thank you! 🩷

Blown away by the illustrations, super fast delivery, even when ordering just days before Christmas.
My dad sobbed when he opened them.
Thank you so much!

I am over the moon with my illustration! I can recommend this company, very helpful and an excellent service! they made sure I recieved it in time for Christmas as it was a present.

I placed an order in plenty of time for it to arrive for Christmas and paid $13 for shipping which should have been plenty to use a good service. Instead, the company must have been running behind and did not notify me of this fact. I would have canceled the order and ordered another gift for my relatives for Christmas. Instead there is no gift for them on Christmas when the family is gathered. Be cautious about using this company if you want clear communications about status and timing.

Unfortunately the item I ordered as a gift (engraved terracotta pot) arrived broken. Although not the company's fault, they immediately responded and sent a replacement item. Great service and good responsive communication from Marie, many thanks.

I ordered a terracota pot that was sent in a cardboard box with no bubble wrap just a sheet of brown paper for protection. It is no surprise the pot arrived cracked in the post. I emailed twice and they told that it is normal for terracotta to crack. They make the customer feel stupid. How can I gift this for xmas? It is cracked!

I emailed to complain and they failed to help, over three emails went back and forth - did not even get an apology.

I ordered a pet pebble with paw print in a gift box. It was really underwhelming and the gift box was cheap and battered. I gave 2 stars because it was done really quick and shipped with days otherwise it really wasn’t worth any stars. I actually feel ripped off. Avoid.

Second review

Please will the Directors - Mr Reader, Mr Knight or Mr Baldwin reply to my email as the service you are providing is substandard. The first image was awful so I had to pay 15 pound for it to be redone and the second was even worse.
As I mention in my previous review - you must realise with the amount of bad reviews you are getting you have a problem.
If you think that the image you supplied to me is good enough to sell for the price I paid. Put it on your website and social media as an example of the work you do … are you that confident in the products you are selling ? I doubt it.

These guys are amazing. Cutest books ever!!!!?

Absolutely dreadful, charged me £80 for a picture that has been scanned into a software and reprinted as though it's been hand drawn. Zero human input whatsoever. Complete scam.

I ordered a Retirement Engraved Plant Pot. When it arrived there was a defect/ large scratch across the engraved name. I contacted the customer support team and they have advised that imperfections are part of the rustic nature of the pot. Whilst I understand this, this imperfection means the gift cannot be given. However when I responded that this was unacceptable a replacement pot was sent. After some back and forth Letterfest customer service (Lily) sorted out the issue so thank you

I agree with other reviews that the image is computer generated and doesn't look to be hand drawn. Since I received the proof picture the next day after ordering it doesn't seem likely it could have been drawn that quickly. The image is exactly like the photo although the house colour is much paler than the original red brick. I am disappointed as this picture was not cheap and was intended as a Christmas present.

I ordered a print for a Christmas present . The faces on the picture do not represent the people in the picture I provided. The background of the sketch is good but the faces just make it look terrible . I did get in touch with letter fest about this and they offered me £15 off another order, which I will not be doing because I paid £50 for the last one. Would not recommend

I wish I had read the reviews before ordering. Agree with those who said it is just an AI generated image. With that being said, the picture looks ridiculous-my husband looks like a woman. I can’t stop laughing except for the fact that I spent over $100 on this and there is no way this picture can be displayed. Super disappointed. I also saw that some people received proofs..I was never even given this option.

ordering our book was super easy. The quality of the book (cover, colors, pages) is great and the story and illustrations are so cute. We will be a frequent customer! I highly recommend

The picture was so bad, it would have been comical if I hadn’t spent so much money on it. Our lips looked like thick slugs and my baby looked like megamind.