The Lewken Group Reviews 194

Great service from start to finish. Would recommend to anyone wanting a new boiler or service.

We came to this company after relying on all the 5* reviews and we are so glad we did - this company is outstanding and I cannot recommend it highly enough! We dealt with Andy Lewken and Gary and they are both consummate professionals. Andy quickly assessed what was required to replace our very old combi boiler, giving us all the options in an easy to understand way. He was clearly knowledgeable and experienced. He sent his engineer, Gary, to complete the installation who did a first class job. He was also clearly knowledgeable and experienced and worked quickly, efficiently and tidily and was also very polite. He then explained the new boiler controls and helped us set up the new Nest system on our phones - also in an easily understandable way. Aside from this, their costs and level of service is good value and their terms of payment and processing are transparent and straightforward. We will continue to use Lewken to service our new boiler and I do not hesitate in highly recommending them!

We moved house and our current combi-boiler was very old. we submitted an enquiry and Andy Lewken visited next day and offered suggestions for a new boiler and also listened to our request to re-positioning the boiler centrally in the house. 3 working days later Gary arrived for the 2 day installation with our new boiler. Gary worked non-stop and did a top notch job re-routing the boiler. Andy and Gary both showed great professionalism and Gary did a top notch job installing our new boiler. One and a half months on we have already seen a reduction in our energy bills as a result of this installation. Thank you both.

Jamie and Nick supplied and fitted a new boiler for us no problems at all it was a top quality job quick and tidy would definitely recommend.

A very good experience. The tradesmen who were knowledgeable and skilled at their work gave me complete confidence and trust. They were glad to answer any questions and gave me all the advice I needed. They did all the required registering for me. I would strongly recommend them to anyone.

I have been using Lewken Plumbing for many years and I've never been disappointed in the quality of workmanship from any of their employees. They have always been very professional and efficient with excellent troubleshooting skills. The service is very prompt, and Gord has sometimes walked me through issues on the phone before coming in for service. I will continue to use Lewken as my go-to plumber and highly recommend them to anyone.

Very quick to come out and replace my boiler, very professional and great value for money
Highly recommend

Recently had a problem with the boiler in the flat we rent out, the letting agents fitter was too expensive so we needed a quick quote to compare.
Jamie at Lewken plumbing and heating was quick to respond, he arranged with my letting agent to gain access 1600hrs that afternoon, gave me a quote and talked me through what they propose, after accepting his quote the work was carried out 2 days later, putting 2 men on the job to complete in 1 day as opposed to 1 guy taking 2 days to complete the job.
My Tennant was then able to have hot water before the Easter weekend.
Job well done
Thank you Jamie and the team from Lewken

I called Lewken for an emergency boiler issue, and they were there the same day. Fast, efficient, and genuinely helpful. Can’t thank them enough!

Great experience with Lewken Plumbing and Heating. They replaced our old system with a modern, energy-efficient one and the difference is night and day. Clean work, fair price, and lovely people.

Lewken Plumbing and Heating were amazing from start to finish. They arrived on time, diagnosed the issue quickly, and got our heating back up and running in no time. Super polite and professional—wouldn’t go anywhere else!

Brilliant service from start to finish. The team was friendly, arrived on time, and got the job done without any hassle. Will definitely be using Lewken again for any future plumbing work.

Lewken Plumbing and Heating exceeded my expectations! They were professional, efficient, and took the time to explain everything clearly. It’s so reassuring to know a company you can trust with your home.

I had a problem with my only loo not flushing in my holiday let on Sunday evening . I called Lewkens explained the situation and they contacted me within minutes to say Jamie would be with me at 8am Monday morning. He arrived on time, dealt with the problem which turned out to be trickier and more of an issue than everyone thought. But it was all done and sorted by 10.30 and everywhere left neat and tidy and for the price quoted. I have no problem recommending this firm and Jamie and have them listed for another plumbing jobs I might like to do in the future.

We've used Lewken multiple times for both plumbing and heating issues, and they’ve never let us down. Whether it’s a small job or an emergency, they show up on time and get the job done without any fuss. Pricing is fair, and the peace of mind is priceless.

Really happy with there service staff are very polite , all work was done very well!

I had a very disappointing experience with Lewken Plumbing and Heating. While the initial sales process seemed fine, the salesperson was overly pushy, pressuring me to sign the agreement quickly. The invoicing process was a mess, with serious attention to detail missing.

The installation work itself was acceptable, but the engineer left the place in a terrible state, with inadequate cleaning. To make matters worse, the old water tank, which was supposed to be removed, was left behind. They also completely forgot to install the carbon monoxide alarm, which is not only a safety requirement but something we had specifically agreed upon.

After the boiler was turned off for a few weeks while the house was empty, I’ve discovered that several radiators are not working properly. It’s clear the engineer was in a rush to leave without properly checking everything.

I contacted James to share my concerns, but he was dismissive and didn't seem to care at all. Given that I paid £4.5k for this service, I’m extremely disappointed and would strongly advise against using this company

The 3 port valve was not working, a phone call to Jamie got it sorted. Tyler traveled from Ashford to Broadstairs and fixed it. Tyler was very professional, knowledgeable and pleasant, a credit to the company. Fantastic job.

We contacted this company over the internet after having trouble with our boiler . We contacted them over the weekend and on Monday received confirmation of Ivan coming out to give us a quote for a new boiler as ours was now over 17 years, so before prices go up and having to have a different system ie heat pump boiler. Ivan called us on the day saying he was held up in traffic . On his arrival Ivan looked at our old system and then walked around the house seeing what we had and then sat down to work out the price . Having received various quotes online from companies without even seeing our system that were all very competitive in pricing once we received Lewkens price on Monday. We called up on Tuesday and decided to accept the offer and paid our deposit. Later Tuesday afternoon we received a call from Lyndsey offering us a fitment date of Wednesday we nearly fell of our seats . What a service but later on Lyndsey called saying they could not source our boiler that quick in the end so we went for Friday . Three days later 8:00 am Gary their fitter was here ready to do the deed. By 11:30 everything was done completed and we were well pleased with the installation and the cleanliness of the fitter . I have read other reviews today of the company and yes there are a few negative reviews but that always happens but for us Lewken get 10/ 10 from start to finish.

Many thanks to Lewken Plumbing for the new combo boiler. A professional service throughout! From the initial phone call with the office to the 2 lads who carried out the installation (Gary and Tyler.)
I would highly recommend this company and will use them.