We had a fantastic experience with Lux Blinds in Loughton from start to finish. The customer service was outstanding—friendly, responsive, and genuinely helpful throughout the entire process. A s... See more
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Lex Blinds fitted all our blinds in our new home including shutters. Very professional service from choosing the blinds through to fitting. All the blinds look amazing. Definitely recommend this co... See more
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Very awkward shaped triangle window with 'flat' top. Offered only shutters by other companies, or told that blinds would not work at all. Samantha was very efficient in arranging a measurement survey... See more
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It is easy to get good customer service when everything goes smoothly. The sign of great customer service is what happens when there are little things that go wrong. Lex Blinds have been amazing from... See more
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Company details
Information provided by various external sources
We are window coverings production company based in Essex, UK. For us, there’s nothing more important than the communication with our customers. We always strive to give them our exclusive attention: from window coverings inspiration - to installation, and beyond. To achieve outstanding quality, we only use the highest quality components and fabrics, which are also environmentally-friendly. Our manufacturing process incorporates the use of the most advanced technologies - and we're always looking for new, innovative ways to manufacture our products. Lex Blinds strive to ensure that finding ideal solutions is accessible to all our customers. Whether you are looking to spend a little or a lot - we will use our expertise to find the perfect window treatment for your budget, taste and lifestyle. We understand that each home requires a bespoke solution. Therefore we work to build a connection with every customer, gain a good understanding of their home, their design preferences - and even their lifestyle. Our job and passion is to help you realize your dream home! Visit us in our showroom, or book a free consultation in the comfort of your own home. We’ll help you create your vision with a professional designer’s help, whose services are free for our customers.
Contact info
190 High Rd, Loughton, IG10 1DN, London, United Kingdom
- 0800 788 0000
- welcome@lexblinds.co.uk
- lexblinds.co.uk
Lex arrived on time and put 2 large…
Lex arrived on time and put 2 large electric blinds and 4 smaller manual ones in a couple of hours. All as ordered and very nice. Excellent installers who were very clean and tidy (the residue from the drilling barely hit the floor when it was hoovered up!) No hesitation in recommending Lex Blinds as i too was told by a friend
who was also pleased with the job they did for then.
July 22, 2024
Unprompted review
Reply from Lex Blinds
Dear John Power,
We would like to thank you for your great feedback about the blinds and our team.
We appreciate your comments and it will be passed on the team.
We hope to see you return to us in the near future!
Kind regards,
Lex Blinds Team
Perfect fit & exactly what I wanted
Perfect fit & exactly what I wanted. So worth it!
#happycutomer
Will be recommending to everyone.
July 2, 2024
Unprompted review
Reply from Lex Blinds
Dear Niall,
Thank you for an excellent review! It is fantastic to hear such positive feedback and we're so pleased to hear of your home transformation. We are sure your blinds look fabulous!
We hope to see you return to us in the near future.
Kind regards,
Lex Blinds Team
Lovely Fly Screen fitted.
I had fly screen installed for my bi folding door.
The estimator was very good, polite and respectful.
The fitters were very efficient as well. They were quick, and very tidy, lovely men.
I am extremely pleased with fly screen.
It turned out even better than I thought it would.
I would not hesitate to recommend this company
June 27, 2024
Unprompted review
Reply from Lex Blinds
Dear Irene Vise,
We would like to thank you for your great feedback about the products that you’ve had installed and our team.
We appreciate your comments and it will be passed on the team.
Enjoy your new window treatments!
Kind regards,
Lex Blinds Team
lex blinds fitting team
the fitters Adrijus & Zenia turned up on time.very efficient and tidy and checked with us on all procedures
very impressed
Thank you guys
June 19, 2024
Unprompted review
Reply from Lex Blinds
Dear Eddie Turze,
We would like to thank you for your great feedback about our team.
We appreciate your comments and it will be passed on the team.
We hope to see you return to us in the near future!
Kind regards,
Lex Blinds Team
We have just had our plantation blinds…
We have just had our plantation blinds fitted by Lex Blinds who came highly recommended to us
Great service from start to finish and Sandra kept us well informed on delivery etc
We are so pleased with the blinds and would recommend using Lex Blinds
Very professional and would most definitely use them again in the future 👌
May 31, 2024
Unprompted review
Reply from Lex Blinds
Dear Lynne Fegan,
We would like to thank you for your great feedback about the blinds and our team.
We appreciate your comments and it will be passed on the team.
We hope to see you return to us in the near future!
Kind regards,
Lex Blinds Team
A ruthless sales company
A ruthless sales company who badgered me daily with emails once I’d made my initial enquiry to the point that I had to ask them to stop emailing me. I arranged for a survey and contacted them back to confirm. I then got a call at 8:45am in the middle of the school run which I scrambled to answer as I thought it was a work emergency (why else would you phone someone at that time?) and it was Lex blinds confirming the appointment I had already confirmed! It’s invasive to be calling someone at this time. In the panic in the middle of the school run, I dropped my phone and it smashed. Thanks Lex blinds! Needless to say we did not proceed any further.
August 27, 2023
Unprompted review
Reply from Lex Blinds
Dear Helen,
Thank you for your feedback.
Our records show that you made an initial enquiry on August 21, and in order to assist you further, we requested some photos of your windows. Following up on August 23, we wanted to ensure you received our response since we hadn’t heard back from you. We then provided a quote based on the information you provided us on August 24. We followed up the next day to confirm receipt of the quote and to inquire if you would like one of our experts to conduct a survey at your location. Unfortunately, the email you sent in response indicated you were away, and its tone prompted us to close your file temporarily to avoid any further unwanted communication.
On September 14, you reached out again asking to arrange a visit from one of our surveyors. With our commitment to customer care, we immediately attempted to contact you to schedule an appointment. However, we were unable to reach you initially. Understanding that schedules can be busy, we provisionally booked you for September 25 and left a voice message asking you to confirm the date and provide additional address details needed for the visit.
The following day, on September 15, you left us a voicemail which was unfortunately muffled. Our colleague responded by calling you back to clarify the information. During this call, which unfortunately coincided with your school run, there was a misunderstanding about the timing of our contact, and you expressed significant distress. You mentioned during this call that you dropped and smashed your phone, for which we offered apologies. Despite our apologies, you communicated that you felt harassed and no longer wished to use our services, and thus ended the call abruptly. In response to your request during this call, we cancelled the appointment as per your instructions.
Subsequently, you sent us an email expressing confusion about the appointment cancellation and querying why no one had arrived for a scheduled visit. In reply, our manager clarified that the appointment had been cancelled following your express instructions on September 15 and that we could not provide compensation for the phone damage.
We are genuinely sorry for any misunderstandings and the inconvenience caused. It was never our intention to make you feel unduly pressured or to add stress to your busy schedule. As a business, we strive to uphold the highest standards of customer service.
We are perplexed by the negative review, especially given the elapsed time and our understanding that you had chosen not to proceed with our services. We would appreciate the opportunity to discuss this matter further with you to hopefully resolve any outstanding issues and improve our future service.
Thank you once again for your feedback. Please feel free to reach out directly to discuss this further or if there is anything more, we can do to assist you.
Warm regards,
Manager Jelena
Excellent service from start to finish
Excellent service from start to finish. Very pleased with shutters. Fitters did a great job. Would highly recommend.
May 2, 2024
Unprompted review
Reply from Lex Blinds
Dear SE,
Thank you for your lovely feedback. We are very happy that you’ve had a pleasant experience.
Your kind comments have been passed to our team!
Enjoy your new window treatments!
Kind regards,
Lex Blinds Team
Very professional at all points
Our experience of Lex Blinds was very positive, from our first visit to the showroom, to the surveyor coming to discuss in detail the best blind options for the three different windows in our home to the fitters who came to install - and then sort out a problem very quickly. All of the staff we dealt with were highly professional and seemed genuinely motivated to the best job for us.
April 4, 2024
Unprompted review
Reply from Lex Blinds
Dear Michael Traynor,
We would like to thank you for your great feedback about the blinds and our team.
We appreciate your comments and it will be passed on the team.
We hope to see you return to us in the near future!
Kind regards,
Lex Blinds Team
Excellent service, would recommend!
The process from start to finish was seamless and organized from quotation to installation and the blinds look amazing! Definitely recommend!
March 21, 2024
Unprompted review
Reply from Lex Blinds
Dear Sydney Webb,
Thank for sharing your feedback, it's great that you're so pleased with the service you've received!
Enjoy your new window treatments!
Kind regards,
Lex Blinds Team
First time using Lex and it was with…
First time using Lex and it was with some hesitation as we had no personal recommendation. All aspects of the service and product were exceptional, it is difficult to rate one more highly than another. This was throughout from first contact to follow up following fitting. Deserve to be a very successful business.
February 28, 2024
Unprompted review
Reply from Lex Blinds
Dear JK,
Thank you for your lovely feedback. We are very happy that you’ve had a pleasant experience.
Your kind comments have been passed to our team!
We hope to see you return to us in the near future.
Kind regards,
Lex Blinds Team
I was really delighted with the fitting…
I was really delighted with the fitting of my electric blinds. More importantly, months later when a fault occurred they responded swiftly and then refunded the call out charge when the fail was not due to me. I really value good aftercare and that is what I received
February 2, 2024
Unprompted review
Reply from Lex Blinds
Dear Janis Davies-Tsagkadakis,
We would like to thank you for your great feedback about the blinds and our team.
We appreciate your comments and it will be passed on the team.
We hope to see you return to us in the near future!
Kind regards,
Lex Blinds Team
Thank you for great service and super…
Thank you for great service and super high quality of materials.
Our house now looks even more beautiful and cozy with new blinds!
February 9, 2024
Unprompted review
Reply from Lex Blinds
Dear Anna Beliachyts,
Thank for sharing your feedback, it's great that you're so pleased with the service you've received!
Enjoy your new window treatments!
Kind regards,
Lex Blinds Team
Been using them since 2021!
I started using Lex Blinds in 2021 when I moved here. They have done my bay window blinds, bay window made to measure cushion, and every single blind in my house. Today I got fitted the yellow vertical blinds in the kitchen dinner and I am in love with them. The team has always been helpful and very friendly. Sandra has always been there when I had questions or needed variations. Definitely recommend!
February 9, 2024
Unprompted review
Reply from Lex Blinds
Dear Andrea Lopez de Pablo Hernando,
We would like to thank you for your great feedback about the blinds and our team.
We appreciate your comments and it will be passed on the team.
Kind regards,
Lex Blinds Team
Whole process was great
Whole process was great, no issues at all, even got an earlier fitting date than expected The roller blind was installed in son’s room – beautiful fabric, and provides very good blackout, my sons sleeps like a baby.
December 18, 2023
Unprompted review
Reply from Lex Blinds
Dear Th Ht,
Thank for sharing your feedback, it's great that you're so pleased with our roller blind and the service you've received!
Enjoy your new window treatments!
Kind regards,
Lex Blinds Team
Turned out an excellent experience
we initially had troubles with Lex since we did not receive the product we thought we had agreed on and the support was poor at the time. After a less favourable review almost a year later, we were contacted by Samantha and our case was revisited by Jelena at which point all of our concerns were addressed, the blinds were replaced by zips and everything went extremely fast and smoothly. Honestly I never expected this and was very pleasantly surprised after having struggled with bad communication and errors the first time around. They seem to now have some solid customer satisfaction and remediation procedures in place and I wouldn’t hesitate recommending them to anyone. Somfy blinds are a game changer and I would highly recommend anyone considering external blinds to go with the zip variety since they are quiet and can be made fully blackout. Thank you to the whole team at Lex!! We love the blinds. A big thank you to the installers too for putting up with us! Those guys did an excellent job all 3 times they had to visit. Very efficient and high quality work.
April 10, 2023
Unprompted review
Reply from Lex Blinds
Dear Efstathios,
I appreciate you taking the time to share your feedback, and I'm truly sorry to hear about your less-than-satisfactory experience with our product/service. We understand the importance of meeting our customers' expectations, and it's disheartening to learn that we fell short in your case.
Your concerns are important to us, and we would like the opportunity to address them and make things right. If you could provide more details about the specific issues you encountered, it would greatly assist us in identifying areas for improvement.
Please feel free to reach out to our customer support team at customerservice@lexblinds.co.uk or 08007880000 so we can gather more information and work towards a resolution.
Once again, I apologise for any inconvenience you may have experienced. We value your feedback and strive to learn from every customer's experience to enhance our services.
Thank you for bringing this to our attention.
Best regards,
Samantha
Customer Service Team
Good choice and arrived when they said…
Good choice and arrived when they said they would.
January 8, 2024
Unprompted review
Reply from Lex Blinds
Dear Brian,
Thank you for your lovely feedback. We are very happy that you’ve had a pleasant experience.
Your kind comments have been passed to our team!
Kind regards,
Lex Blinds Team
Excellent service and product
Excellent service and product. From start to finish the process was smooth, professional and friendly. I had more blinds done and was pleasantly surprised that the same wonderful fitter came. That definitely made me at ease! Well done to all the staff at Lex blinds.
December 29, 2023
Unprompted review
Reply from Lex Blinds
Dear Miss Shah,
We would like to thank you for your great feedback about the blinds and our team.
We appreciate your comments and it will be passed on the team.
We hope to see you return to us in the near future!
Kind regards,
Lex Blinds Team
Very reliable and professionals.am happy with my Lex shutter…
I am happy with my Lex shutter installation. In my opinion the office staff as well as the fitters were very helpful and professionals from the start to finish.
November 1, 2023
Unprompted review
Reply from Lex Blinds
Dear Joseph vallayil,
We would like to thank you for your great feedback about the shutters and our team.
We appreciate your comments and it will be passed on the team.
Kind regards,
Lex Blinds Team
Company are helpful and professional
Company are helpful and professional. Quality goods and efficient.
Friendly service.
I thoroughly recommend.
October 24, 2023
Unprompted review
Reply from Lex Blinds
Dear HAYLEY Lloyd,
Thank you for your lovely feedback. We are very happy that you’ve had a pleasant experience.
We hope to see you return to us in the near future.
Kind regards,
Lex Blinds Team
Do not trust
Wasted our time and refused to install the blinds to the standard we were promised by their surveyor. I went with this company because they said they would sort the electrics and they are now refusing to.
The fitters are rude, unreliable and have very low standards - twice we have stayed home from work only for them to not show up. The first time they left and I was invoiced the blinds didn’t even work, and an unqualified fitter had rewired a socket without turning the electrics off at the mains. Do not trust this company.
October 9, 2023
Unprompted review
Reply from Lex Blinds
Dear Rosemary,
I wanted to thank you for addressing the issues and letting me know what did not go right.
It was agreed that we will trunk the cabling and our electrician will hardwire the blinds.
We provided an electrician free of charge, however we were advised on site that you would like the cabling to be hidden behind the walls and unfortunately, this is not something that we provide.
Thank you for providing feedback on the fitters, it is a valuable feedback for us to work on and improve in the future, as your experience does not follow with our code of conduct. Please let me reassure you that I will investigate this further.
Jelena
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