Lexent Reviews 32

Purchased a LEXENT AC1 SPRINT Heat Pump Portable direct from Lexent. The unit leaked through the casing leaving condensate all over the carpet. Tried a few things with the condensate connection but it still leaked so unplugged it and contacted the support email.

I have sent 4 emails and not had any response. I have tried contact via facebook; same lack of response. There is no phone number posted on their website.

I will continue to attempt to try get any response from Lexent, but would strongly advise people to avoid this company. If you get a product that works (and why shouldn't you), then you are fine; If you dont, then you will lose your money.

Slightly frustrated at having to give them 1-Star.

UPDATE: 10th October 2024
Since i wrote my review in September I received an automated response telling me that they would get back to me with 2-5 working days; the haven't. 6 weeks later, still no communication from them. I continue to try to make contact, but they clearly have no interest.

Absolutely abysmal customer service from both this company and debenhams. I wanted to make a return and They don’t respond to emails, I called and spoke to a foreign man called “Bruce” who took the absolute mick and said they don’t have a sales department and then hung up. So unbelievably rude and uncalled for. Will never purchase from them again

I have purchased Lexent 9000BTU portable air conditioner via B&Q .The unit was only available for home delivery so we have decided to purchase this unit .Within 2 days we have received message that unit is on the way to us just in time for hot days .Literally day later we have received notification that Parcel Force sent the unit to a wrong delivery depot .I thought that in the space of 1-2 working days the parcel force will send it back to where is supposed to be handed over in the first place .The days went by and status of the item remained unchanged .I have decided to contact B&Q but they have redirected me straight to supplier .They are very unhelpful I’m down £200 no unit and no one is willing to refund me the money or send me the replacement unit .If you think of buying stuff from these people please don’t .They don’t have customer service and I don’t know how to recover my money .

Been waiting 3 weeks for a mirror that was supposed to have been delivered within 3 days. Last email I got was last week saying they had ‘courier issues’ and it would be sent early this week. I’ve had no further communication from them and am being completely ignored when I email asking where my order is and when it will be shipped out. Can’t comment on what the product is like as I haven’t received it. Wouldn’t use again.

Do not buy from this company. Expensive rubbish. They said its working with app but there is no possibility to connect it to your network. Ni natter how many u reset this machine and try to connect to wifi its unsuccessfull. So DO NOT BUY

Great product but appalling customer service . Told twice dehumidifier had been sent. Total lies.Asked for refund 3times and ignored. Item then turned up. Emails and phone messages were ignored in the end!

Dehumidifier works very well and impressed.
Called and left a message regarding not being able to connect to the app/WiFi.
Call not returned.
Emailed, no response.
So, great product.... customer service is very poor.
Hope I don't have and big issues with the unit as I think the long warranty they offer will not be worth anything.
Please respond to your customers it's the only thing letting your company down.

Ordered Lexent polperro dehumidifier direct from the company. It arrived in a couple of days. Great product that works well and actually lives up to the hype. It is powerful and very smart in both appearance and function. I am 76 years old and even I can manage to operate its touchscreen !!! Would certainly recommend.

Bought LEXENT POLPERRO 30L in an auction, the device came with a broken wheel.
When I reached out to technical support to buy a replacement wheel, Lexent immediately emailed back asking for invoice, upon providing the invoice no reply from them and no communication, even after emailing them 5 or so times nothing.
Frustrating to say the least to buy a replacement part for the unit, or to have any communication from the support team.

Bought a dehumidifier direct from Lexent. Delivered exactly when stated and works really well. Would happily recommend.

Useless, disorganised, and completely inept.

I ordered an AC unit with them via Amazon and the order updates they provided were so haphazard and suspicious I honestly thought they were scammers impersonating Lexent. I queried through their support email but, as I needed an AC unit as soon as possible, I ordered another off their website.

2 days later, they finally got back to me and confirmed that their Amazon store was actually the real deal so I decided to go ahead with that order (for next-day delivery) and cancel the one direct from their website.

Except they wouldn't let me cancel that order. They just wouldn't let me.

Even though there was at least 4 full days between me asking to cancel the order and them handing that unit to the courier, they couldn't (wouldn't) tell their warehouse team the order was cancelled. They shipped the unit to my house and I had to warehouse it for them for a month. And it took a month because they botched the first pickup with UPS by arranging it without telling me and not sending the label I was supposed to put on the box, then just ignoring my requests to take it for another 3 weeks. Finally they sent some uncredentialed guy round in a hatchback to pick it up. And, to add insult to injury, they charged me a £35 restocking fee for the order they wouldn't let me cancel.

And, of course, the original Amazon order wasn't next-day delivery, it was next-week delivery and too late for the heatwave.

They are beyond useless. And I just do not want to think about how it'll be if the unit breaks down under warranty.

I ordered an aircon unit from Lexent, via Amazon Prime. I carefully checked the delivery date as some were not available for next day delivery, even with Prime. I ordered our unit on a wednesday, in anticipation of a heatwave starting monday, but also hoping to have it for what was already going to be a very hot weekend.
Checking the website tracking it says that the unit was given to the courier on thursday, but the DPD tracking said they still hadn't received the item on saturday... no other tracking info so that was useless. We finally got the item on tuesday, 6 days after it should have been delivered, and at the end of the heatwave. No communication from the sellers, plus disinformation provided re. couriers and tracking. A very poor experience all round. I'm sure the unit is fine (now I also have to install it in scorching heat) but this review is regarding service!