Fantastic buying experience from great staff ! Viki Peter Simon and the Manager Louis ... great coffee too ... a friendly family type of approach nothing is too much of a problem and all bases covered... See more
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See what reviewers are saying
National Recall re Fuel Vent Tube, main dealer is quite a way from me so I had arranged a courtesy car but when I arrived I asked if they could do the job immediately & save me møre travelling back n... See more
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been trying to book a service I called so called lexus over 8 times today they keep passing the buck no one there has any knowledge or experience seems like they just employ any body , no one ev... See more
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There's alot to learn & decide on when buying a new car. We were fortunate to be assisted by Poppy Walker who was patient & willing to spend time explaining the many features & workings of the new car... See more
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Company details
Written by the company
Explore a life of luxury with us here at Lexus Woodford. Lexus Woodford was born in the year 2000, almost a decade after Hills Motor Group’s first dealership Hills of Woodford Toyota. Since, Lexus Woodford has triumphed reflecting luxury, performance and reliability in both our products and customer service. Being a family run business we can assure you that you can have the confidence in the quality and personalised service you’ll receive when visiting our centre. Onomotashi is our benchmark here at Lexus Woodford. Translated, Onomatashi is a Japanese term used to represent the act of providing detailed service in a variety of ways to allow guests to spend a relaxing and memorable time by putting customers first which is exactly what we aim to deliver to all of our customers visiting our centre.
Contact info
536-564 High Road, IG8 0PR, Woodford Green, United Kingdom
- 0208 559 7660
- management@hillsmotorgroup.co.uk
- lexuswoodford.co.uk
4.1
Great
258 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
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Reply from Lexus Woodford
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Lexus Woodford
The support I received was very good.
January 4, 2021
Reply from Lexus Woodford
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Lexus Woodford
Superb service
I recently purchased a NX 300H from Lexus Woodford. The Sales advisor Anna was very helpful from start to finish of my transaction. This was my first Lexus purchase and I was made to feel right at home at the Woodford showroom. Anna was more than happy to answer all of the questions I had regarding the car (and believe me I had plenty!). The whole process felt very seamless and I would recommend the Woodford branches service to all. Covid guidelines are taken seriously in this Branch and I felt very safe whilst making my purchase. Finally the car is fantastic and I am pleased I made the switch to Lexus. Thank you Anna and the Woodford team for all your hard work.
December 20, 2020
Unprompted review
Reply from Lexus Woodford
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Very professional,polite and evidently…
Very professional,polite and evidently take pride in their products and brand. I couldn't be any happier with my used car.
December 9, 2020
Reply from Lexus Woodford
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Lexus Woodford
very good service and staff
December 8, 2020
Reply from Lexus Woodford
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Lexus Woodford
Purchasing a Car in Covid
I was a little worried around buying a Car in Covid and possible challenges i could face, I have to say George has been fantastic, made the process smooth and seemless. George took ownership from end to end of my buying journey and gave me a great rate. Thank you for all your help and I absolutely love the new car.
December 8, 2020
Reply from Lexus Woodford
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Lexus Woodford
Brilliant customer service throughout
Brilliant customer service throughout, would highly recommend Lexus Woodford and its helpful team!
December 1, 2020
Reply from Lexus Woodford
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Lexus Woodford
Nice one George!
I dealt with George and he couldn't have been more professional. From my initial enquiry to delivery of the car, he kept me updated along the way even after working hours which is a nice touch. I had my car inside of a week. Couldn't be more pleased.
December 1, 2020
Reply from Lexus Woodford
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Lexus Woodford
Amazing service from beginning to end…
Amazing service from beginning to end well done and thank you for my lovely new vehicle!
December 1, 2020
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Lexus Woodford
Great delearship
Really pleased with the service we received from Lexus at Woodford. George was great
November 30, 2020
Reply from Lexus Woodford
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Lexus Woodford
All together the initial part of my…
All together the initial part of my dealing with the showroom is ok. But, the car was not cleaned thoroughly before I collected it (having paid £499 for that thorough clean) with the left rear near side alloy wheel hub scuffed between the day I selected it and when I collected it. Now I am told the faults cannot be done because of the lockdown. Disappointing.
November 4, 2020
Reply from Lexus Woodford
Good morning,
Thank you for your rating and feedback. We are sorry you feel this way. If you would like to contact our management team, please email Management@hillsmotorgroup.co.uk. We hope to be able to resolve this with you.
Kind regards,
Lexus Woodford
Every single one of them is Lier
One of the worse branch ever been to every one them is full of liars, ones you brought the from them the chance there word. Im having fuel consumption issues with my CT200 and different manager giving me different advice one of manager are saying you getting more miles then my car wow 😂 I wouldn’t recommend my enemies to go to this place.
DO NOT BUY CAR FROM THIS GUYS
October 15, 2020
Unprompted review
Reply from Lexus Woodford
Good morning,
Thank you for your rating and feedback. We are sorry you feel this way. If you would like to contact our management team, please email Management@hillsmotorgroup.co.uk. We hope to be able to resolve this with you.
Kind regards,
Lexus Woodford
Very Helpful
The sales lady very helpful and explain the different models available in SUV.
October 13, 2020
Reply from Lexus Woodford
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Lexus Woodford
Not what I expected
Can’t fault the sales team as they were professional and helpful,, however after collecting the car I noticed it was pulling to the left sharply and dangerous ( only seven miles from collecting) so I had to call recovery and took it to a local garage to have the tyres tracking fixed !!! Since then I called Lexus but got nowhere. Not what I expected from a reputable company.
October 13, 2020
Reply from Lexus Woodford
Good morning,
Thank you for your rating and feedback. We are sorry you feel this way. If you would like to contact our management team, please email Management@hillsmotorgroup.co.uk. We hope to be able to resolve this with you.
Kind regards,
Lexus Woodford
We bought a Lexus UX and we are so…
We bought a Lexus UX From your Woodford branch and we are so happy with it. The staff there were amazing. George the sales man couldn’t have been more helpful. He really did go above and beyond.
George’s people skills are second to none. He is an asset to Lexus.
October 2, 2020
Unprompted review
Reply from Lexus Woodford
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Lexus Woodford
This is my 4th Lexus
This is my 4th Lexus
As always the service here is first class from the sales team especially in the current climate.
I think the fact that this is my 4th Lexus from the same dealership speaks for itself.
Great dealership with in my option the best product on the market.
October 2, 2020
Unprompted review
Reply from Lexus Woodford
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Lexus Woodford
This was the 4th lexus I have brought…
This was the 4th lexus I have brought from this dealership and again very pleased. The reason I didn't give 5 stars was I haven't had a phone call or email after taking delevierly asking whether everything was OK.
October 1, 2020
Unprompted review
Reply from Lexus Woodford
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Lexus Woodford
Very polite and professional
Very polite and professional
Ms Alanah Welch is very highly recommended
And rest of staff are very warm
October 1, 2020
Unprompted review
Reply from Lexus Woodford
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Lexus Woodford
Happy customer
It was overall a very pleasant experience. The staff was very helpful and patient at every step. They gave a real good deal.
October 1, 2020
Unprompted review
Reply from Lexus Woodford
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Lexus Woodford
We were treated very well by all the…
We were treated very well by all the staff. George handled our journey with getting our car and was amazing. He answered our many questions with great detail and was very vigilant in his work. Would highly recommend Lexus Woodford as the staff are all kind and friendly.
October 1, 2020
Unprompted review
Reply from Lexus Woodford
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Kind regards,
Lexus Woodford
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