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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the app's functionality, citing issues with microphones not working, frequent crashes, and the app getting stuck or not progressing through lessons. Customers also reported significant problems with payments and subscriptions, including billing discrepancies, issues with subscription renewals, and difficulties canceling subscriptions. Furthermore, many users expressed frustration with the refund process, stating they did not receive refunds despite requests and confirmations. Conversely, a small portion of people felt satisfied with the app, finding it helpful for practicing spoken English and improving communication skills. Some appreciated the opportunity to interact with an AI coach and found the lessons engaging.

What people talk about most

Application

Reviewers express strong dissatisfaction with the app. Many report that the app is not working properly, with... See more

User experience

Reviewers highlight ambiguous aspects of user experience. Many customers report significant technical issues,... See more

Payment

Clients share negative opinions on payment, with many reporting unauthorized transactions and charges despite... See more

Subscription

People report negative experiences with subscription. Many customers express frustration over unauthorized... See more

Refund

Users describe negative interactions with refunds, often demanding their money back due to various issues.... See more

Based on these reviews

Rated 4 out of 5 stars

I appreciate very much the fact that I can speak and get answers, and it's very important for me the correction that you give. Speaking out loud is very helpful, especially for people like me who... See more

Company replied

Rated 1 out of 5 stars

After left the review I can't access it again. One lesson give me an option to continue with word association and just finish it there is not a button to continue or stop, the audio sometimes don't wo... See more

Company replied

Rated 1 out of 5 stars

TO MUCH ISSUES, THE APP NO UNDERSTANDING WORDS I WOULD LIKE TO MY MONEY BACK :( The app tells me to write something in English, but I can't. When I say a very simple, familiar word correctly, it inte... See more

Company replied


Company details

  1. Tutoring Service
  2. Language Course Provider

Written by the company

Your personal English AI-Tutor. Leya AI is an innovative AI-powered language learning platform that helps you achieve fluent English proficiency through personalized lessons, interactive exercises. Join Leya.AI's vibrant community of learners and unlock the power of fluent English for personal growth, career opportunities, and cultural connections, all conveniently accessible on your mobile device or computer.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

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Rated 2 out of 5 stars

I'm facing a lot of problem to…

I'm facing a lot of problem to practice, app not move on and stuck in the fist lessen. Please help me in this regard. I want to practice but due to this issue lose the opportunity and my payed amount.

February 5, 2026
Unprompted review
Leya AI logo

Reply from Leya AI

Thank you for sharing this. Please contact our support team at hello@leyaai.com so we can help resolve the issue and ensure you can continue practicing.

Rated 1 out of 5 stars

I want to learn more words to be able…

I want to learn more words to be able to speak English

January 12, 2026
Unprompted review
Leya AI logo

Reply from Leya AI

Thank you for your feedback.

Building vocabulary is an important part of learning to speak English, and we’re working on improving this. We’d be happy to help — please reach out to us at hello@leyaai.com so we can better understand your needs.

Rated 5 out of 5 stars

great

great, fast and charming Hopefully. I want to improve quickly

January 1, 2026
Unprompted review
Leya AI logo

Reply from Leya AI

Thank you so much! 😊
We’re glad you had a great experience and truly appreciate your support!

Rated 5 out of 5 stars

I took great lesson that helps me to…

I took great lesson that helps me to freely communicate with English language coach leya Ai.I practiced different pronunciation and different convention methods.

December 27, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Thank you for sharing! We’re so glad to hear that the lesson helped you communicate more freely with your Leya AI English coach and practice different pronunciations and conversation methods. Keep up the great work!

Rated 1 out of 5 stars

The time I am choosing is too short

The things is wrong in this time is a my nickname of using to this program

December 16, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Thank you for your feedback. If the lesson time feels too short or there’s an issue with your nickname, please contact us at hello@leyaai.com so we can help adjust this for you.

Rated 3 out of 5 stars

I don't know What This

December 13, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Thank you for your feedback. If something was unclear, we’d be happy to help explain it. Please contact us at hello@leyaai.com.

Rated 1 out of 5 stars

The coach is in anothapper world!

The coach is in another world!

December 11, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Thank you for your feedback. We’re sorry if the coach experience felt confusing. Please contact us at hello@leyaai.com so we can better understand and help.

Rated 5 out of 5 stars

I took a 14-day pre-study

I took a 14-day pre-study, successfully solved the tasks offered by the app. Today I got the opportunity to read the entire curriculum, in a year I expect a lot from the offer and therefore from myself.

(epa75)

December 9, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Thank you for sharing your experience! We’re glad to hear you successfully completed the 14-day pre-study and explored the full curriculum. We’re excited to support you throughout the year and wish you great progress on your learning journey.

Rated 3 out of 5 stars

It's a very primitive app and not worth…

It's a very primitive app and not worth the amount I paid for

November 13, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi Veronika - sorry you feel this way - please reach out to hello@leyaai.com and tell us how we can improve and we are always looking to build a better version of the app.

Rated 4 out of 5 stars

I appreciate very much the fact that I can speak English

I appreciate very much the fact that I can speak and get answers, and it's very important for me the correction that you give.
Speaking out loud is very helpful, especially for people like me who haven't native speakers to exercise spoken English.
The reason that I gave 4 stars is that I would like more subjects.
Thank you.

November 2, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Thank you Mania - we will bring out more subjects for you as soon as we can. Feel free to email hello@leyaai.com and tell us what subjects you want so we can build them for you.

Rated 2 out of 5 stars

This is a honest statement

This is a honest statement. The app doesn't work the way it was advertised, it gets stuck during voice transmission, the conversation part is totally missing.

October 28, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi Zemer - sorry the app isn't working as well as you thought it would. We are improving it every week. If you need help just contact our team in support center for help and we'll be there for you.

Rated 1 out of 5 stars

I can't go further lessons l

I can't go further lessons l, i don't why my microphone not working.

October 22, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi John - sorry you are having this technical issue. Super frustrating - we'll do our best to fix or refund you because of this problem. Just contact our team in support center for help.

Rated 1 out of 5 stars

TO MUCH ISSUES

TO MUCH ISSUES, THE APP NO UNDERSTANDING WORDS I WOULD LIKE TO MY MONEY BACK :(
The app tells me to write something in English, but I can't. When I say a very simple, familiar word correctly, it interprets it as something else. It's very tiring and not very edifying.

October 10, 2025
Unprompted review
Leya AI logo

Reply from Leya AI

Hi Tomasz - you can change the language to be in your native language in settings.

This should help understand the tasks. You can always reach out to support by going to profile -> support centre and we'll be able to help you learn fast and you can tell us what we can build to make your learning experience better.

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