LG Reviews 

LG is the worst customer service. Rude, argumentative won’t take any liability paid for taking away a fridge freezer and to install a new one paid a lot of money for this.

I purchased a washing machine with a valid warranty, have my receipt, and also completed the warranty registration. Despite this, LG has refused to properly support me when a fault developed.
An engineer attended my property when I was not present, even though I clearly requested to be there. I was later told a “foreign object” was found inside the machine — something I have no knowledge of and did not put there. The main issue with the washing machine is STILL not resolved. It is not washing or drying properly, and detergent is left after cycles.
Instead of investigating further, LG has refused to send another engineer. This has been extremely frustrating. A warranty should give customers confidence, not leave them feeling ignored.
Based on this experience, I would not recommend LG and will not be purchasing from them again.

Washer supposed to have 10 -20 year gaurantee on parts, however they do not allow anyone in guernsey to repair it. When I phoned customer 'care' they gave me a number in north east, refused to take a complaint, or a number in guernsey to get a repair, agent just kept repeating the same phrases, very rude. Did not appear to understand or want to help. if I could give zero rating I would

The company LG use for delivery are an absolute joke, first delivery they said it was illegal to deliver if it’s raining, second delivery wrong fridge was taken off the van and moved into the kitchen but it was for another address so had to take it out and get mine which they struggled with and climbed on the box to get to the other side, moving trolly was broken so had to use my neighbors, luckily he had one, none of the 3 drivers could speak fluent English so conversation was difficult. I’ve not opened the packaging yet as Im having a new kitchen installed in 4 weeks so hopefully by the time I do open the packaging the fridge is not damaged from them climbing over it.

I am writing this as a severe warning to any consumer considering a purchase from the LG Shop. My experience has been a masterclass in professional incompetence and a cynical disregard for UK statutory rights—an experience that is clearly the norm here, as evidenced by the staggering 90% of one-star reviews this company receives on Trustpilot.
​Before purchasing, I obtained explicit pre-sale confirmation via LG’s official webchat that the BT5-2P Synergy Bracket was compatible with my 65-inch QNED TV. Relying on this "expert" advice, I placed my order. This was not a "change of mind" purchase; it was a transaction based on a specific technical requirement confirmed by LG.
​Upon delivery, the product was objectively unfit for purpose. Following my complaint, I received a written admission of fault from the LG Shop Team. They explicitly confessed that the bracket is only compatible with screens 70 inches and above, directly contradicting the advice they gave to secure the sale.
​Despite this written admission of misdescription and providing advice that was legally "not fit for purpose," LG has had the audacity to attempt to hide behind a standard 14-day "change of mind" policy to deny a refund. This is a clear and flagrant breach of the Consumer Rights Act 2015. Under UK law, I am exercising my Short-term Right to Reject misdescribed goods within 30 days of delivery.
​It is an absolute disgrace that a global entity like LG requires the threat of a formal Subject Access Request (SAR), a PayPal dispute, and a report to Trading Standards just to acknowledge basic consumer law. Their refusal to rectify a documented error of their own making is predatory and explains why their reputation is in the gutter with a near-constant stream of one-star feedback.
​Prospective buyers beware: LG’s technical "advice" is unreliable, and their customer service appears trained to prioritize avoiding refunds over upholding the law. Keep every transcript; you will likely need them for the inevitable legal escalation.

I bought a tv that was advertised as having “Timeshift” capability. And 100s of built in Apps
I spent more on this tv particularly as I wanted to pause live tv.
When it was installed, it became apparent that I needed extra kit to enable the Timeshift to work. I contacted LG to find out if they had a suitable hard drive. They did not but told me what spec I needed, so I bought one, costing another £80.
I now come to install it on the tv and it doesn’t work. From my on line research it may be that this particular tv model, may NOT support time shift. I say on line research as it is impossible to speak to anyone in LG.their chatbot was unable to help, their phone lines are closed until next week, and live chat I have been waiting over 1 hour, with “3 users in the queue “ahead of me, I got down to 2 users, and was disconnected!
Further I expected, with 100s of enabled apps already installed I would have thought Freeview, and U would have been included…they are not..most of the ready installed apps are weird and wonderful ones that I have never heard of.
At present it seems I have bought a tv that is not suitable for what I want/need, and LG don’t care.
I would not recommend LG for this reason.

I’ve owned several LG products and always rated them highly, which is why I chose to buy a washing machine directly from LG. Unfortunately, the service experience was far below what I expected from a major brand.

The machine was installed by LG’s delivery team and leaked immediately on first use. The installers themselves had to stop it mid‑cycle with the drum full of water. The original delivery took just three days from ordering, but despite reporting the fault straight away, it took 13 days to receive a replacement.

During that time I was given incorrect and sometimes unsafe advice, including being told more than once to disconnect a water‑filled machine myself. Escalation requests went nowhere, and communication was almost non‑existent. I had to chase repeatedly just to find out what was happening. For a direct purchase, the lack of coordination between LG teams was obvious, and the whole process felt disjointed and unnecessarily difficult.

The replacement machine works fine, but the way the situation was handled — the delays, the conflicting information, and the absence of meaningful updates — was extremely disappointing. When I tried to raise a complaint about the handling, customer service was slow and deflective, and it was difficult to get a clear or consistent response. This experience has made me think twice about buying directly from LG again.

If I could give 0 stars, I would.
We have been trying to get our washing machine repaired since early January and it is now booked in for 13th April. We have had - no replies, slow replies, engineers coming out without the right part. All over something that I think should be covered on the warranty.

Hopeless customer support.
I took delivery of a new LG washing machine today having been very happy with the previous one on which the bearings became worn which led to a replacement free of charge under the terms of a policy with Domestic and General. The new machine was delivered within 48h by AO, amazing service all round.
Being a sensible sort of chap, before installing it I read the owner’s manual. The wording in one part was vague and made me think that I should have a spare part used for shipping (the tub support) but might not if mine were a different model. The web wasn’t helpful so next I tried AO online support who were busy and suggested I go straight to the manufacturer LG who were an utter shower!
A nice young lady called Angel followed the script to the letter, sought advice from her technical department who told me to get it professionally installed. I told Angel that I wasn’t satisfied with the advice and asked (calmly) to speak to her supervisor (no can do) or to the Technical Team themselves (no direct line and Angel cannot transfer my call). I told poor Angel of my intention to write this review but no dice!
A simple matter which could have been dealt with over the phone, yes you need to remove the thing or no you don’t.
AO were more obliging but the conclusion was still ‘maybe you do, maybe you don’t’.
Unimpressed.

Bought a fidget freezer in Nov 25. Registered warranty.
Worked great until March 26.
Then the freezer temperature alarm constantly activated, some days, 2-3 times. Some days 20 plus.
I followed all fault finding measures.
Made no difference.
So customer services.
Polite. Answer promptly.
Then it’s all downhill.
They basically read from the manual. Telling you to do what you’ve already done.
So video of alarm was uploaded as requested.
Nothing.
At least 5 phone calls later and only because I am going away for a week and will now lose all contacts contents as I will have to switch the freezer off (no… vacation mode doesn’t stop the alarm activating) do they agree to send a service engineer……. in 10 days.

If it’s not fixed. It’s not fit for purpose and I will have lost all faith in LG.

I got an LG washing machine as a replacement when my old machine became uneconomical to repair ( according to D & G). The machine itself is just about OK, but the very worst thing about it is the filter cover- whoever designed it should resign in disgrace. One has to use a narrow screwdriver to open the cover, 0because the little plastic thing they tell you to open it with neither fits the hole nor can reach the tang to push it down), which falls off, then one has to grovel bent double whilst on ones knees on the floor to see the filter, unscrew it and drain- the water goes all over the floor because there's no room to put a receptacle under it- then having to bend oneself double and grovel on the floor to screw it back in, then stay grovelling on the floor trying to fit the cover back into the slots and push it home, which it never does first time. It is a truly awful and very user unfriendly design. Add in having chronic back problems- well, it's a recipe for disaster.

Will never buy another LG product. Useless customer service. On the first use Washing machine installed had a leak in the waste pipe and flooded the kitchen. Impossible to speak to customer service. Have asked them to remove the washing machine after several phone calls to their customer service call centre have got me nowhere. Wasted 3 days on phone calls. Never again will I purchase for LG.

LG customer service is pretty non existent. Having waited for my fridge to be repaired I’ve chased and chased and keep getting put through to resolutions team who give the same spiel they are waiting the report etc!! I was assured the amount t would be refunded to me for the compressor that’s covered under their 10yr warranty well it’s a battle to get through to anyone. I’ve taken three days off work the first repair day they sent the wrong part so couldn’t be fixed. The second attempt they said the part was sent damaged so wouldn’t come and then the nxt attempt same thing.. the nxt attempt they came and fitted the part. The couriers were not keeping the parts the right way up so they were leaking so clearly they should address their couriers. I call lg to try and get my refund and am told someone will call me back. They don’t! Surprise surprise.. I call them again and then I get a call back days later to talk about my repair and when they can come and fix it! You have fixed it! Unbelievable they don’t even know.. this is days after. So I’ve called them just now to chase again get through to resolutions team who tell me ill be sent an email with their decision -nice so they won’t even talk to me.. absolutely dreadful! I’m so frustrated won’t ever be buying LG again.

I have had nothing but problems 6 brake downs in the 7 months i have had it LG customer service is crap u get to speak to someone in India i have ask for a replacement but they fob u off with saying they need a engineer report but send out a contractors repair company which only probably get paid to repair.

Terrible. Bought an expensive Washer just over 2 years ago, had the washer door leak twice, paid for a fix first time, even though it should be under guarantee, happened again, the plastic needs replacing again, never had this issue with any other washer, let alone a premium expensive one. 1 star is too many for this company.

Terrible customer service in every way. Putting you on hold for 15 minutes at a time.

I bought a super‑expensive freestanding LG DF455HMS dishwasher with a 2‑year repair warranty and a 10‑year warranty on the motor. I genuinely thought I’d have peace of mind for a few years by investing in a “quality” product—just like my Bosch washing machine, which is over 10 years old and still works perfectly.
Unfortunately, the dishwasher stopped working properly after only 2.5 years. The repair alone cost a quarter of the original price. At this point, I’ve already spent over £1,000 on a dishwasher that was supposed to be reliable, but clearly isn’t.
I honestly don’t think I’ll ever buy an LG product again. I’m really disappointed.

bought an LG signature washer dryer in May 2025 it has broken down many times it has been rushed to market too quickly without proper testing and has major design and reliability problems. it cost over £1000 pounds and once the warranty expires it will be worthless as and uneconomical to keep repairing every month and the parts are too expensive. The gap between the drum and door is too big so that pants socks end up going over the edge and needing an engineer call out that takes a a week , we have used wash bags but they snag and tear in the gap every wash. The menu is too complicated and is now locked in korean language LG does not know how to fix it, it is very hard to contact LG on the official LG site so I am using trustpilot. The older LG washer driers from 10 -15 years ago were good machines and repairable only the bearings and heaters or control panels needed replacing. although the dryer stopped working the washer would work for a few years LG should put a phone number for people who don t want to waste all day trying to use the web page and keep filling out the same long winded forms again and again that don t work or crash . LG needs to improve product support and offer to buy back this machine otherwise people will stop buying LG

Absolutely appalling company. MY ADVICE IS DO NOT BUY AN LG PRODUCT AT ANY COST!!!
Purchased an American fridge freezer at a cost of £1300 with a 10 year inverter compressor warranty.less than 4 years old when it broke. Lg refuse to send an engineer of their own and advised to to call their recommended company. They advised if it was the compressor they would not repair it.
Back to lg...I asked to speak to customer services in the UK, they refused to give me any contact details.
Rest assured I will not let this go, keep an eye open on RIP OFF BRITAIN.

Less than 6month old drier- that cost £1200- developed a leak. After 3 engineer visits, and 9MONTHS later- LG are unable to either fix or replace the machine.

Worst customer service I have ever received. Will never again buy a single product from LG