Stay far far away from these scam artists.
Traumatic experience from start to finish. High pressure sales, unpleasant office staff, no one to take responsibility for mishaps, inexperienced installers caused a potentially deadly propane leak that required a visit from the fire department. $25 k job left incomplete. Old furnace removed midwinter before new furnace was available. I was left without great for almost a week. Had to use electric heaters to keep pipes from freezing. Undersized electrical cable used that had to be switched out. Undersized propane lines that had to be replaced. Two months of torture, phone calls, begging to no avail. Finally got name of a reputable local furnace installer from the furnace manufacturer and had to pay them to come in and set up the furnace and the thermostat.
Unbelievable negligence and out and out lies. LG promised a 10 year parts and labour warranty but wouldn’t come out to try and fix the furnace without me handing out more $$. It was actually cheaper to get a different company out.
I tried to withhold payment until the furnace installation was completed properly but they threatened me with a law suit. I agreed to pay in exchange for a written promise to repair my furnace. I paid, they reneged on their promise. My only recourse now is to sue them in small claims court.
Stay away from them, far far away. Very bad news.