L.G.R Reviews 512

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting their durability, unique designs, and excellent craftsmanship. Many appreciate the blend of modern and vintage styles, often receiving compliments on their purchases. The customer service is frequently highlighted as exceptional, with staff members described as helpful, efficient, and professional, providing a phenomenal level of care. However, some people were dissatisfied with certain aspects, such as the customer service being unresponsive in a few instances. A small number of customers also reported issues with product sizing, finding some glasses to be too small or narrow, and others experienced discomfort from nose pads leaving marks after extended wear.

What people talk about most

Product

Reviewers mention positive feedback about product quality and style. Many customers praise the high quality,... See more

Quality

Customers had positive experiences with quality. Many reviewers praise the high quality of the glasses,... See more

Customer service

Users describe positive interactions with customer service. Many customers highlight the helpfulness and... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team's professionalism and... See more

Service

Clients share positive opinions on service, highlighting the warm, human, and helpful responses from staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Honestly, I wasn’t so sure about buying such expensive sunglasses because I was completely unfamiliar with the brand and their quality. But I gave them a chance, and I’m truly extremely happy with wha... See more

Company replied

Rated 5 out of 5 stars

This was my third time getting a pair of sunglasses from this brand. My husband is picky, but he loves their unique designs especially for the summers. He's gone through many sunglasses but this brand... See more

Company replied

Rated 5 out of 5 stars

The delivery was very fast. Packaging and accessories were amazing. The glasses are top quality and they look like it. The design is unique and they are definitely worth it! The customer support was e... See more

Company replied

Rated 5 out of 5 stars

I'd seen these for years online, but it wasn't until I was at their store in Venice that I got to try them on. I was very impressed with their quality and classic styles with a modern twist. The herit... See more

Company replied


Company details

  1. Sunglasses Store

Written by the company

L.G.R srl is an Italian eyewear brand of high-end glasses and sunglasses, started by Luca Gnecchi Ruscone in 2008.

Inspired by Africa, Handmade in Italy...

Written by the company

Inspired by Africa
“Some years ago I was in Eritrea, Africa, wandering through my grandfather’s old warehouse of Italian imports, when I discovered a model of sunglasses from a time long forgotten. These beautiful designs immediately evoked the romanticism of an era long gone by. The merging of two worlds; the adventure of Africa and the glamour of the Riviera. I returned to the original manufacturers and created a line capturing this timeless elegance…” Luca Gnecchi Ruscone
Handmade in Italy
L.G.R eyewear is entirely handmade in Italy by three artisanal families, who build each frame from start to finish using traditional methods of production in order to deliver an authentic and noble product. L.G.R preserves Italian values and heritage through hard work by real people who have spent their lives specializing in this meticulous line of craftsmanship. The result is a genuine product that translates excellence through passion and authenticity.

Fast and free shipping worldwide

14 days return policy

We ship all orders with our logistics partners UPS (worldwide) and TNT (Italy). Depending on your location, the shipping time may take: EUROPE: 2-3 working days UNITED STATES: 3-4 working days REST OF THE WORLD: 5-6 working days

Contact info

4.8

Excellent

TrustScore 5 out of 5

512 reviews

5-star
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1-star

How this company uses Trustpilot

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Rated 5 out of 5 stars

Beautiful high quality Italian frames

Great experience. Excellent quality, stylish frames, super fast shipping…what more can you ask for?! I get compliments when I wear them all the time. I have 3 pairs. Five stars!

May 19, 2023
L.G.R logo

Reply from L.G.R

Dear Robena,
Thank you so much for this review and for being a loyal client!
We are so happy you love your new sunglasses and we are sure they fit you perfectly as the other 3 pairs you have!
We wish you a wonderful day,
L.G.R Team

Rated 5 out of 5 stars

High quality sunglasses

High quality sunglasses, beautifully designed, and an exceptionally good customer service!

May 2, 2023
L.G.R logo

Reply from L.G.R

Dear Marjam,
Thank you so much!
It is a pleasure to read these words. Our goal is to provide the highest quality products accompanied by perfect customer service.
We wish you a wonderful day!
L.G.R Team

Rated 4 out of 5 stars

Happy overall

April 19, 2023
L.G.R logo

Reply from L.G.R

Dear Kevin,
We're so happy you took the time to write these kind words. The satisfaction of our customers' is our primary purpose.
We wish you a wonderful day,
L.G.R Customer Care Team

Rated 5 out of 5 stars

Received my order on time eventhough i…

Received my order on time eventhough i ordered from Belgium also very happy with the product aswell

April 19, 2023
L.G.R logo

Reply from L.G.R

Dear Kasmi,
Thank you so much!
It is a pleasure to read these words. Our goal is to provide the highest quality products accompanied by perfect shipping service.
We wish you a wonderful day!
L.G.R Team

Rated 5 out of 5 stars

I bought a few par of sunglasses and…

I bought a few par of sunglasses and eyeglasses and I am always impressed about the high quality of the products and the efficiency of the company. You are my favorite brand. Thanks for LGR!

April 20, 2023
L.G.R logo

Reply from L.G.R

Dear Sheila,
We're so happy you took the time to write these kind words. The satisfaction of our customers' is our primary purpose. L.G.R products are all completely handmade and we truly care about keeping our quality standards as high as possible.
We wish you a wonderful day,
L.G.R Customer Care Team

Rated 5 out of 5 stars

Prompt helpful response

Thanks LGR team for assistance with my case

May 16, 2023
Unprompted review
L.G.R logo

Reply from L.G.R

Dear Tyler,
Thank you so much!
It is a pleasure to read these words. Our goal is to provide the highest quality products accompanied by perfect customer service.
We look forward to assisting you again; our operators are always available.
We wish you a wonderful day!
L.G.R Team

Rated 5 out of 5 stars

I bought two pairs to compare sizes

I bought two pairs to compare sizes. Returned one pair after deciding which size I liked best. Great customer service!

April 5, 2023
L.G.R logo

Reply from L.G.R

Dear Alfonso,
We are extremely happy to receive this feedback and, above all, we are even happier to see our Customer Care has been helpful.
We can't wait to assist you again.
We wish you a wonderful day!
L.G.R Team

Rated 5 out of 5 stars

The service is just excellent

The service is just excellent! And then there are also these amazing sunglasses 😎

April 3, 2023
L.G.R logo

Reply from L.G.R

Dear Maja,
Thank you so much!
It is a pleasure to read these words. Our goal is to provide the highest quality products accompanied by perfect customer service.
We look forward to assisting you again; our operators are always available.
We wish you a wonderful day!
L.G.R Team

Rated 4 out of 5 stars

Brilliant customer service.

Customer support were a pleasure to deal with, very helpful in addressing a problem with an order.

March 31, 2023
L.G.R logo

Reply from L.G.R

Dear Diarmuid,
We thank you very much for your review. We are happy that the unfortunate situation regarding the damaged model has been resolved. We have high quality standards and we want every customer to get perfect products.
We can't wait to assist you again.
We wish you a wonderful day!
L.G.R Team

Rated 5 out of 5 stars

I purchased the Reunion Explorer…

I purchased the Reunion Explorer Sunglasses in the Regular size and that turned out to be too small for my face, virtually trying them on doesn't help with that at all so make sure to take your own measurements before purchasing. Customer service was out of this world, they helped me with my return process, walked me through every step. And when I went to purchase the bigger model, my discount code somehow didn't reflect on my total, customer service took care of that within minutes of my complaint. 100/10 for customer service, and the glasses where amazing, cant compare them with anything else out there in my opinion. I have cheap and relatively expensive sunglasses from Ray bans to Armani, Burberry and Tom Fords and non of them stand a chance if comparing the quality, feel and comfort.

April 21, 2023
Unprompted review
L.G.R logo

Reply from L.G.R

Dear Mohamed,
We are extremely happy to receive this feedback and, above all, we are even happier to see our Customer Care has been helpful.
We can't wait to assist you again.
We wish you a wonderful day!
L.G.R Team

Rated 5 out of 5 stars

Jambo Sunglasses

High quality and amazing design. I was so excited to get my order and I wear them with pleasure. The sunglasses look so cool

March 3, 2023
Rated 5 out of 5 stars

Outstanding sunglasses!

Extremely fast delivery to the US. The Jambo are beautifully crafted sunglasses and look great. The packaging is also extremey nice and luxurious. I am very happy with my purchase and will come back for another pair of sunglasses in the near future.

February 24, 2023
Rated 5 out of 5 stars

I have nothing to say except excellent…

I have nothing to say except excellent custimer service you respond to emails as soon as you can and respond very clearly thank you.

February 7, 2023
L.G.R logo

Reply from L.G.R

Dear Abdullah,
Thank you so much for your kind words. Our customers' satisfaction is our top priority; L.G.R Customer Care is available for you for anything you may need.
Enjoy your L.G.R glasses!
We wish you a wonderful day.

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