Liberty Bell Auto Protect Reviews 375

TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

US Auto Administrators, Inc, dba Liberty Bell Auto Protect, has declared Chapter 7 Bankruptcy. We poor saps who paid for extended warranties are just small fish in a long line of creditors. Down the... See more

Rated 1 out of 5 stars

I am giving this 2 stars as Liberty did approve through my mechanic the warranty work to be performed but like others I tried contacting them through e-mails & useless calls to no avail. Thankfully m... See more

Rated 3 out of 5 stars

I was unhappy with the policy I purchased from Liberty Bell Auto Protect. Did not end up covering any repair I had incurred whilst insured, even though I had initially been led to believe otherwise... See more

Rated 1 out of 5 stars

Liberty Bell Auto Protect is in Chapter 7 Bankruptcy, US district Court New Jersey. From reviewing their contract, I don't think they had an Underwriter. I recently received a letter notifying me that... See more

Company details

  1. Car Service
  2. Car Accessories Store

Information provided by various external sources

At Liberty Bell Auto our goal is to provide an affordable coverage plan to drivers looking to protect their vehicles against any expensive unwanted repair bills. From the moment that you have a problem with your vehicle our 24/7 hotline is ready to answer your call and walk you through the simple claims process. We use ASE certified technicians to ensure that your vehicle is being handled with care and in a timely fashion. Call today and speak with our trained service representatives. We will be happy to find a suitable plan that fits best for your budget and your vehicle.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

375 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Signed up a few months ago for a…

Signed up a few months ago for a warranty and just recently bought a second car. So I called and signed up for a warranty on that vehicle. Jeff Lewis helped me with both my cars. Great customer service.

February 26, 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. Worked extremely hard to get me a great price. Sealed and signed. Will be registering my other vehicle once that warranty expire.

February 21, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Jeff Lewis assisted in getting me the best deal with payment options I could afford. He was patient, knowledgeable, answered all my questions, and made sure I understood everything. I am very happy with my experience today and look forward to the next 5 years with Jeff!

February 16, 2020
Unprompted review
Rated 5 out of 5 stars

Very satisfied.

Spoke with Jeff Lewis. He was very knowledgeable and helped me understand my warranty. Can't thank him enough. I am very excited about my extended warranty.

February 14, 2020
Unprompted review
Rated 1 out of 5 stars

Stay away...they lie to sucker you in, use Endurance or Carshield

I just purchased this warranty after being dissatisfied with my other company, I was assured they were better then Carshield and Edurance and they always pay their claim especially since my car has always had an extended warranty. My sales guy was pushy too and told me he was my ONLY go to person, funny thing is I've never been able to speak to him again and asked why he lied. I would of stayed with Carshield.

My car started acting funny after my policy went into effect, which is interesting because it got a new tranny last summer, fully covered and now its the transfer case, which cost about $6k to fix and it was misdiagnosed in December with motor mounts for $3k and they wouldn't pay for that either.

So I get all my receipts of constantly keeping up with regular maintenance and tires and obvious work approved of my prior warranty companies, I get the phone call today that they denied my claim because of pre-existing, if it was pre-existing dont you think in August when the tranny was put in I would have been told??? Seems like they don't want to pay to me.

You keep up with you car, you believe the salesperson and Joe White that he's there to help, you take it to Infiniti to get correct diagnose and they still deny you. Why would a buy a car without a warranty to only be denied? Well, because of this I can't afford the amount to fix it and have to turn my car in and take a voluntary repossession and be car less because they lied, especially Joe White!

What is the point of buying a used car and keeping a warranty on it if your warranty gets out of every claim stating pre-existing or normal wear and tear??

Thanks Liberty Bell for making a single mother car less and paying on a car warranty that you don't help with! Why have your salesman say your the best and they walk you through it all only to deny 2 claims in of a less than 4 month warranty. Hope you feel good, to make me car less and have to file for bankruptcy because my loan is $17k and it doesn't drive anymore! Hope you feel good cause I'm in tears and I have no way to work or drive my children to school. Nice! Bought my dream car only for you to make me have to give it back for a cope out because you're cheap!

February 12, 2020
Unprompted review
Liberty Bell Auto Protect logo

Reply from Liberty Bell Auto Protect

The Customer brought the vehicle to Pep Boys on the date of 11/30/19 with a concern of a jerking and bucking. At the time pep boys thought motor mounts were the issue as well as they had mentioned the transmission had been previously replaced twice already. Then Infiniti of Tucson called in stating the transfer case needs to be replaced. The vehicle has had issues months prior to buying our contract and all these issues that are occurring are within the same original failure, in one of the phone calls, the consumer indicated the vehicle was in Midas after it was at Pep Boys. Midas was unable to handle the failure, so the only next step was to bring it to a dealer. The fact the vehicle has been to 3 shops with the same concern strongly proves our case that this is all one long pre--existing failure that no shop has been able to figure out properly so part after part is being thrown at the car in hopes of something fixing it.

The above situation is not consistent with our auto warranty policy guidelines. therefore this claim was denied. Unfortunately our extended auto warranty does not cover any pre-existing conditions. Thank you.

Rated 4 out of 5 stars

Waste of my time!

The representatives that I spoke to were very courteous and professional, a little pushy but after all .... they were trying to make a sale. According to my research, the coverages that you offer verses the cost of the various plans is reasonable. The reason I only gave 4-stars: I was originally told my vehicle only qualified for platinum coverage, not being satisfied with that I went on a search and was offered a much better plan by another company, so I called in to cancel my membership, only then was I offered the opportunity to upgrade to platinum prime ... what a total waste of my time!

February 12, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent Sales Experience

Had the pleasure of dealing with Joseph White 732-474-1600. Excellent experience from start to finish, a refreshing change compared to carchex, endurance and a couple of others I tried before making my choice. Best price and coverage.

February 5, 2020
Unprompted review
Rated 5 out of 5 stars

Where do I begin

Where do I begin? Service and trust in your company, and what you stand for when dealing with extended warranties; and the security I felt while applying for coverage with Mr. Frank Moore was fantastic. What a nice man to take the time and explain everything to us. Thank you Liberty Bell.

February 1, 2020
Unprompted review
Rated 5 out of 5 stars

Great plan, no pressure, very professional

I submitted an inquiry and within
5 minutes I received a call from Jeff Lewis a very friendly professional representative of Liberty.
Jeff explained the coverage options for my BMW and offered a very fair rate, he also covered the plan in detail and provided no pressure.
I was thrilled to know that I was dealing with someone directly from the company and not some 3rd party hi pressure commissioned based person. I signed up for a platinum prime plan, and felt very comfortable with this and the rate.
Thank you I am telling others about your service!
Steve Vitani

January 30, 2020
Unprompted review
Rated 5 out of 5 stars

Jeff Lewis 2 Car Review

We had Jeff Lewis do 2 contracts on our Cadillac XTS and VW Tiguan. I would buy on a Holiday, as we got 25% off and $0 deductible. Wrote us 100,000 mi on each, and it was a great deal. Hopefully the warranty works out perfectly!

Thanks.

January 29, 2020
Unprompted review
Rated 4 out of 5 stars

We have just signed up for our extended…

We have just signed up for our extended warranty. The coverage is great and the price was quite fair compared to other companys. We haven't had to use the warranty yet but are happy with the warrant coverage and price thus far.

January 27, 2020
Unprompted review
Rated 5 out of 5 stars

Great Experience

Jeff Lewis was friendly and informative. Nice folks to work with. I am very satisfied. Everything was fully explained about the warranty program and all of it's benefits. I definitely recommend Liberty Bell to anyone. Don't forget to ask for Jeff Lewis...

January 27, 2020
Unprompted review
Rated 5 out of 5 stars

Jeff Lewis

Jeff Lewis is my agent and contact person, while purchasing my new extended warranty coverage. Mr. Lewis had answered all my questions and any concerns I had in a timely manner and was able to match and exceed better rates then the competitors. He was professional, trustworthy and knowable toward the service contract with Liberty Bell.

January 22, 2020
Unprompted review
Rated 5 out of 5 stars

Jeff Lewis was great

Jeff Lewis was great! Because he was patient when addressing our concerns and explaining the policy, we decided to purchase the extended coverage.

January 22, 2020
Unprompted review
Rated 5 out of 5 stars

JEFF LEWIS WAS VERY HELPFUL TO ME

JEFF LEWIS WAS VERY HELPFUL TO ME, HE WAS RESPECTFUL AND I WAS HAPPY TO CHOOSE LIBERTY BELL. HE TOLD ME EVERYTHING I NEEDED TO KNOW ABOUT LIBERTY BELL. BECAUSE OF HIM I WILL ALWAYS THINK OF LIBERTY BELL FOR AUTO PROTECTION.
THANK YOU, GEORGE SANCHEZ

January 17, 2020
Unprompted review

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