My order came in two weeks. The dress looks beautiful i got the blue maxi draped dress with a choker collar. The fit is perfect and I am a true size medium. I have no complains other than that there w... See more
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Review summary
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Based on these reviews
I ordered a dress from Lichi and was so impressed-not only with the quality and fit, but also with the whole unboxing experience. The dress arrived beautifully packed and even had a subtle, elegant sc... See more
Company replied
Came in four days which was a shock because I don’t live in Dubai. Quality was amazing and looked exactly like the pictures. True to size, and customer service was so good at answering my questio... See more
Company replied
I absolutely love Lichi! The quality, the fit, and the overall style are just perfect for me. Every time I wear something from Lichi, I get compliments - even my friends joke that I’ve been wearing o... See more
Company replied
Company details
Written by the company
Lichi is a fashion brand which explores, inspires, and operates worldwide. Lichi aims to combine everyday practicality with stylish essentials bringing fashion to you with great finesse at the heart of every item we create. All of our products are designed in-house and we are incredibly proud that we can continuously deliver fabulous new fashion to you online. Satisfying and exceeding our customers’ expectation is always at the heart of all our work.
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4.4
Excellent
310 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Quality material for the dress
Quality material for the dress, packaging was wrapped twice!
November 13, 2023
Unprompted review
Reply from Lichi
Dear Vel,
Thank you so much for your kind feedback! We are immensely happy you enjoyed shopping with us, and we can not wait to serve you again!
Stylish, good quality items
I have several items from this brand. The items are of good quality and look stylish. I recommend the store.
November 8, 2023
Unprompted review
Reply from Lichi
Dear Anastasia,
Thank you for sharing your experience with us and the community! We are delighted that you are satisfied with our designs and the quality of the items. You're always welcome back!
The worst experience i have had with…
The worst experience i have had with online shopping! Ordered
A cardigan which was processed to get out for delivery for more than 2 weeks! Insane! Then they offer me 10% discount on their next order - just imagine the amount of hypocrisy in there. Lastly i requested a refund and they say it takes 14 days when normally it shouldn’t take more than 3-5 business days! Are they a scam?! The Worst!
November 6, 2023
Unprompted review
Reply from Lichi
Dear Salomé,
We are very sorry for the situation that has occurred and understand your frustration fully.
Estimated delivery time is 10-14 days. Please note that the estimated delivery date of your order is an estimate only and is not guaranteed since delivery time may be subject to sales and peak holiday periods. However, most of the orders are delivered within the stated timeframes. Please accept our sincerest apologies for the delay!
Indeed, the official timeframes for a refund take 14 working days. However, the refund processing usually takes less time. Please expect the funds to be credited within 3-5 days. We also sent you the transaction confirmation via e-mail.
Love their style and they have great…
Love their style and they have great quality pieces.
September 23, 2023
Unprompted review
Reply from Lichi
Dear Renmin,
Thank you very much for your kind words, we really appreciate it!
The best place to shop for quality and…
The best place to shop for quality and stylish clothing. They have everything from casual stuff to fancy dresses. I love that there are outfit inspirations in their Pinterest and tiktok!
September 7, 2023
Unprompted review
Reply from Lichi
Dear Tracy,
Thank you very much for this thoughtful review! We are beyond happy to know you enjoy your shopping with us.
I ordered a dress from them online and was satisfied with the purchase…
I ordered a dress from them online and it got delivered to Nigeria very quickly. Also the delivery was free as they promised, depending on the amount which qualifies you for free delivery.
The dress was as pictured on their website and sizing was accurate. I wear a UK size 8 and bought a size small.
I will order again from them.
July 11, 2023
Unprompted review
Reply from Lichi
Dear Lamidee,
Thank you so much for your review! We are extremely happy the order arrived on time. Our team can not wait to assist you again whenever you need it!
Great quality clothes
Great quality clothes! Great customer service. Easy to return and exchange.
Highly recommend!
August 30, 2023
Unprompted review
Reply from Lichi
Dear Masha,
Thank you so much for your kind words. We will be happy to serve you again!
Absolutely happy with my order.
I've just received my order (a vest) and it's gorgeous!! Honestly, I ordered the vest only to see the quality and I am very happy with it and definitely going to order more. The quality is amazing and the prices are just right. Definitely recommend this brand. Also, the size fits perfectly.
August 24, 2023
Unprompted review
Reply from Lichi
Dear Ivana,
Thank you so much for your kind review! We are very happy you are satisfied with your order!
Phenomenal dresses and great quality
August 1, 2023
Unprompted review
Reply from Lichi
Dear Jenea,
Thank you so much for your review! We are extremely happy you enjoyed your experience shopping with Lichi. You're always welcome back!
Ive been ordering from Lichi for more…
Ive been ordering from Lichi for more than a year, have put up a mini capsule wardrobe by now. The styles are immaculate, as well as color combos, plus the delivery to Latvia took 2 days, well done 👍🏼
June 1, 2023
Unprompted review
Reply from Lichi
Dear Kyle,
Thank you so much for your kind review! We are very happy you are satisfied with your order!
Great fashion brand and good quality
Perfect sizing, good quality (manufacturing AND fabrics), reasonable price, great design... A fashion brand which deserve to be better known !
June 7, 2023
Unprompted review
Reply from Lichi
Dear Justine,
Thank you so much for taking your time to write this wonderful review! We are beyond happy to know you enjoy your items. We can not wait to serve you again!
So far I have had amazing response from…
So far I have had amazing response from the customer support team as they were able to help me with purchasing a dress that was not in stock on the online store and were very helpful and had fast replies.
I have yet to receive my item and will review once arrived. However the service I received was amazing and very helpful!
May 29, 2023
Unprompted review
Reply from Lichi
Dear Fayaz,
Thank you so much for your kind words, we are happy our team was helpful, and you had a great experience with Lichi. We can not wait to serve you again!
This is the worst online store
This is the worst online store I have ever dealt with as a customer!
Total fraud!
After ordering two dresses M and S sizes, which were selected according to the size chart, I did not receive any email about order confirmation and package shipment.
I had to write and even call every week to remind myself and get information.
The dresses arrived after more than two weeks. Two dresses as previously mentioned of different sizes total did not match the size chart.
Making a return is another huge challenge, due to the lack of information about the refund until you remind yourself by writing an email!
Later, one deadline is given for a refund to my bank account, after which I again had to remind myself and received a message that the gown was damaged and I will not receive a refund to my account. Which is a total scam, because the gown was in 100% perfect condition and tightly packed and sent by DHL courier.
I advise against making purchases from this Lichi store!!
April 12, 2023
Unprompted review
Reply from Lichi
Dear Julia,
Thank you for your feedback! We do understand your frustration, however, we have sent you several email confirmations with the order status updates, we would appreciate it if you could check your spam folder as well. Moreover, we can also see that the order was delivered within 9 days since the date it was placed.
As for the faulty returned item, we tried to do our best to investigate this case and went out of our way to offer you alternative ways of solving this situation. According to our correspondence, we have reached an agreement and the refund was already credited to you.
If you still have any questions left, please kindly contact us at support@lichi.com, so that we can assist you and resolve the issue as soon as possible.
Very happy!
I have been shopping at Lichi for about 2 years now and am extremely happy with their clothes. Delivery is on time and the quality of the clothes is great.
October 9, 2022
Unprompted review
Reply from Lichi
Dear Ceren,
Thank you so much for taking your time to write this insightful review, we really appreciate it! We are happy to know shopping with Lichi has met your expectations!
A pleasure to shop
Dealing with this company has been a pleasure from day 1. When I had trouble entering my shipping address, the customer service was so kind and responded very quickly and helped me with the issue I was having immediately. The shipping was very fast - 4 days, and the top I ordered was amazing! The material feels nice to touch, the attention to detail is outstanding and it has instantaneously become my favorite item in my entire wardrobe. 10/10 experience! 🤍✨
April 18, 2023
Unprompted review
Reply from Lichi
Dear Regina,
Thank you so much for your wonderful words! We are happy to have a customer like you and can not wait to serve you again and delight you with our clothes!
Stunning
It delivered on time even with the Eid season, the dress was elegant, stunning and fabulous!! Customers service were patient and quick!
Thank you Lichi!
April 17, 2023
Unprompted review
Reply from Lichi
Dear Abrar,
Thank you so much for your review! We are extremely happy the order arrived on time. Our team can not wait to assist you again whenever you need it!
Great experience!!!
I bought two dresses and This was the best order ever let’s start with the positives. The dress are made with such high quality they are true to size and the are absolutely stunning. If you’re looking for a dress that’s stunning for formal occasions and priced well for the making I would definitely suggest this store. The only negative was I got my order a few days later and never got my tracking number cause I didn’t make an account before ordering , however customer service was amazing and helped solve this problem in a few hours. Over all I would recommend this shop to all my family members and friends!!!!!😍
April 12, 2023
Unprompted review
Reply from Lichi
Dear Dee,
Thank you so much for taking your time to write this kind review! We are beyond happy to know our team was helpful & you enjoyed your experience with Lichi. We can not wait to serve you again!
Amazing quality and they run true to…
Amazing quality and they run true to size fast shipping
April 10, 2023
Unprompted review
Reply from Lichi
Dear Shay,
Thank you so much for your kind review! We are very happy you are satisfied with your order!
I ordered and after a week waiting and…
I ordered and after a week waiting and my order wasn't even shipped. I reached out to their customer service, they informed me that one of my item is out of stock and need to replace it. So why no notification. THEY DONT CARE. very poor customer service. Taking ages to reply and not professional.
I asked to get my order canceled and refunded but let's see.
April 7, 2023
Unprompted review
Reply from Lichi
Dear Radwa,
Thank you for your feedback! We are extremely sorry for this frustrating situation. We have tried to reach out to you via e-mail on April 2nd to notify about the missing item. While we understand your disappointment, please let us explain that before sending an order to a client, we carefully check each item for the proper condition. Sometimes, unfortunately, as in your case, it turns out that the item is faulty or damaged and, of course, we cannot send such an item to our client.
Please rest assured that the refund will reach you shortly and in full amount. We are very sorry for the inconvenience.
Oh my goodness!!!!!!
Oh my goodness!!!!!!
Every one should buy at least 2 peace form Ichi
The quality is suppopeeer prefect it deserves ever dollar i spend it
April 2, 2023
Unprompted review
Reply from Lichi
Dear Ghada,
Thank you so much for your kind words, we really appreciate it. Customers like you inspire us to do better every day!
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