Lidl Nederland Reviews 

In a few days, it will be exactly one month from placing and paying for the order. After a previous comment, I was informed that someone would finally deliver the package. Until now, this has not happened, no one from DHL contacted, but the status has been changed to refund due to damage. I wonder who reported this damage, since no one from DHL showed up with the delivery ?! At this moment, I would like to get a refund because how long can you wait for a simple order?

06.05.2021 Actualization
According to the information from you below, someone had to contact me regarding a refund because you no longer have this product and mine is damaged. Of course, no one has contacted, and now the DHL parcel status shows that today the courier will try to deliver the parcel again. So, will I receive a new set or has DHL repaired the old one? This is, of course, a rhetorical question. I don't want this order anymore, I want my money back.

I order matras. I wait 14 working days and still nothing. When I contact with Lidl, he tell me *we do what we can". Super. I get number of package to DHL, but Courier still dont get it this. From other shop DHL give me package next day. Lidl give ass, Lidl is bad shop. LIDL shop must sell stuff what has in shop, no what he can have. Never again

Good quality products. Great customer service
Online shopping great

During these trying pandemic times, it's often easier to ask for your groceries to be delivered to your house. And my orders from Lidl have always been fast and efficient.

Lidl has a good policy of not only respecting their customers but also respecting their employees. That is a big difference from most big corporate retailers, that explore their workers to the max.

I like the products from Lidl and the prices are very affordable. Due to health issues, today for the first time, I ordered home delivery. I never received my groceries!! I called customer service and got someone in Virginia. I’m in South Carolina! I requested the groceries be delivered to the back deck. The driver claimed he couldn’t get to the deck! duh, maybe you’re at the wrong house? Nope, he just put the groceries in the driveway.....the customer service agent offered to refund my money to my credit card or Lidl account for my next order! Seriously, this order never arrived. Do you think you’ll get a second chance? In hour ago, I received an email where I’m being charged a tip! I requested a refund on the tip. There is no way I’ll reward a shopper for delivering my groceries to the wrong house!

Wether it's the webshop or the actual stores, Lidl is my go to place for buying products. Really great service and a fantastic M.O on the company.

Very happy with the product and service from the website is very trustworthy..mike

Nice and friendly staff. Fruit and healthy offer could better

Hello. It was the first time that I buy at the website of lidl shop but I would never buy anything there again.
I bought a barbecue on April 10th. the delivery time written on the website was 5 days but up to now I didn't receive it, I tried to contact Lidl to solve the problem but the only answer they gave to me was that they dont know where my product is. Now, I'm trying to cancel my purchase to get my money back but again I'm not having a good support from Lidl. I hope my problem could be solved as soon as possible
I look forward to hearing from you
Adilson Simiao de Souza

Sevice is ok; product quality is ok & clear. I am very concious about price. unfortunatly the products, I like & wish to buy are expensive.... Please do not say "LIDLE" is a commercial organisation; must make profijt to survive; ... w h i l e ....., I am a customer Always looking for the lowest possible price . wish you highly profitable business to continue for centuries to come ; providing good quality product for the people who like to CLAUDE welk with lowest possible budget.

As stated during the customer's survey and in order for me to provide Lidl "5 stars" the following lines of text must be taken into consideration:

After having used Lidl web-shop for so long and after expending loads of money on Lidl's web-shop, I must say that I never saw Lidl providing me a token of such appreciation, for all those online orders, through the offering (for instance) of a promotional redeem voucher or any other discount code. I must state that I would definitely expect more in that field...

I would be even satisfied, if delivery costs could be for free, if, for instance, a minimum of EUR 25 of ordered goods could be achieved in one order. Perhaps something to consider...

Delivery was one day later. Customer support absolutely refuses to speak English, although they are seated in Amsterdam, one of the most international business and social hubs in Europe. Overall, good services and they are quick to fix any mistakes they make.

We've recently did our second order with Lidl web shop.

The first time last year, the package was lost. Lidl had to ship again but this was more delay before we got the items.

On the second order recently, package missing again. They sent it a second time, again not delivered.
Now they have cancelled the order and the item we wanted is sold out.

Very disappointing experience, used the webshop twice and both time there was problems with packages being delivered late or not at all.

Avoid ordering with Lidl webshop unless you don't mind gambling if or when you will get what you ordered

Good experience will be back again!
I have bought a tool box and i am surprised of the quality! really good! Now and then, I come back to the site to see what they have on offer. We will purchase again!

Online order for a silver crest eiren kooker.
3 working days to arrive. Over cooked the eggs even on the lowest setting.
Returned and replaced within the week for no additional charge. A little better but still hard cooked on lowest setting. This time returned for refund.
Refund received in full within 4 working days.
Plus points. Returns are easy. Complete the included return note and stick the pre-paid DHL voucher onto the package and drop off at the collection point. Simple, free, minimal inconvenience.
Minus points: Products are poor quality. Do not meet description and are consistently disappointing. Prices are then, not competitive to highly rated and reviewed 1st class product supplied from Amazon UK albeit it comes with a UK power connector but in the same time as the Lidl product.
I applaud the refund and returns process. Poor product experiences lead me not to want to use again. 2*

Disappointed. Lidl get more staff on tills. Every time I go in there they have a person on the self service and NO ONE on the tills. Get more till staff and more people will go in. I see people leaving their basket and walking out. Do you not like 1 to 1 people contact. Get more till people.

Best place for shopping. I always buy food here a month in advance. I like that the price here is lower than in other chain stores. You can find many different positions.
I was brought unripe bananas and other fruits several times, but this is not a big problem.

Excellent price vs quality value. Only that post takes around 7-10 days to deliver.