Lidl UK Reviews 

Lytham, Preston Road. A frustrating shopping experience. Piles of abandoned goods on pallets littering the aisles, an empty pallet left on the floor as a trip hazard, cardboard and polythene packing littering the shelves, shelf stackers preventing access to goods. Lidl may be cheap but there's a sense here of, We don't care.

Called to Lidl store High Street, Sheffield. It was manic! one member of staff to manage all tills and queues constantly getting longer by the minute! The manager on duty attitude was appalling, when I asked for an item to be replaced due to no fault of my own. Money spends anywhere...customer care needs desperately looking into at this store...I for one will not be in a rush to return...sorry but true!

This was my first time shopping at Lidl. I hired a car to do a big shop and was fined £45 for a parking violation - apparently, you can only park for 60mins. What a terrible way to treat cunstomers.

Fancied making some kimchi so popped to the local lidl store for some garlic and ginger, garlic was fine but ginger didn't look great but was all they had so bought quite a large pile of it as i am always using it, making my kimchi i find that every single piece of ginger is rotten inside so the whole lot had to be binned.

Spent plenty in Lidl Havant only to be sent a parking ticket by the dreadful Parking eye robbers - for completely legitimate parking whilst shopping. I cannot understand the logic of harassing the customers with ridiculous parking bureaucracy, when you want customers through your door, and for them to keep coming back. Won't be going to Lidl Havant again until the Parking eye robbers have been thrown out. And yes Lidl we know you don't actually care.

I'm so disappointed!!!my partner who suffers with tremors took my mom who is disabled with liver failure and in a wheel chair to the new Lidl store on Sutton road erdington,the store assistant got security to stop my mother unzip her coat empty her possessions to check for stolen goods,when they knew she was not a thief they said you can go now ,when my partner complained they laughed!!!I'm an home from work now for rest of weekend and am about to I go to Lidl to make a complaint,let's see how it goes,I will keep this post updated,my mother was mortified and so embarrassed,I'm fuming!!!!

Lidl on Woodgrange Drive, Southend is the worst. Anytime i go there are only 2 people on the cash tills and the queues are ridiculous. I just popped in there quickly to try my luck and yet again no staff serving. Will never go again, I’ve had it with their terrible service.

Absolutely appalling!

Faulty item.
Asked for details. Got details.
Then absolutely nothing!!
Day after day after day of ringing and emailing - NOTHING!

If you want great customer service, do NOT buy from Lidl.

I have never experienced such awful lack of concern for a faulty product and showing zero concern, respect, or care for their customers. I have been unable to cut my hedges as the faulty product is an expensive hedge cutter, but Lidl just do not care.

It is quite unreal and I am so annoyed, I am now prepared to go the ombudsman.

Aldi are superb. Lidl are totally awful!!

Lidl jersey potatoes packed still wet, ad a result were rotting not very good

Besides shortage of items on shelves, visible spoilt fruit not removed by staff, stoking trolies blocking isles, no staff on floor to answer queries, unhelpful cashiers and to top it all... management without common sense and people skills.
Not worth the cheaper prices.
Maybe I should have gone to Aldi

Usually I'm happy with Lidl. Well, reasonably happy. Their fruit and veg can be off sometimes (normally at least one apple in a bag will be rotten) etc. But today I was just plain ripped off. I bought 2 bags of Bistro salad, both at a 60% off price. At home I looked at my receipt and noticed a 3rd full price Bistro salad added at the end of the list (my actual salads were scanned first and appeared at the top of the list). How and why would the checkout lady add an item that wasn't on the belt? It wasn't expensive enough to go back there and make a fuss, but such a disappointing experience!

The lidl in hayle cornwall is really dirty and it smells of rotting food the staff are rude and the quality of their food is awful some of the foods have gone off I live locally and have been going in there for years I am very disappointed as it was my local supermarket I will be going to aldi as its a better supermarket there foods are fresh and there is more choice and clean

I wanted a stand for garden umbrella saw a heavy box in Lidl picture showed a cross steel support with 2 weights when we got it home only weights were in the box what a con, I have shopped here since they opened on food and drink I find them good the staff work very hard

Bought tomatoes from Dumbarton store rotten

Houghton. Terrible customer service. Asked twice for a bag, he then threw it at me. 18.00 today.

I visited your Cirencester store today and a member of your staff was extremely rude and very unhelpful. I can supply a photo if required

Lidl Hornchurch branch, so many issues, will start from the car park where the trollies situated 80 percent not working and dodgy wheels make big que, the blue badge bay in the car park reserved to the staff with a big car, I went to see the manager to do something about it that day 3 cars with no blue badge, he said nothing we can do about it also the car park not belong to Lidl is a third party then I found out one of the car was Audi big one belongs to the store manager what a great person he tell lies to customer, so they need to improve their service absolutely rubbish but because they are little bit cheaper than the other store and people got no choice to shopping from them. Provide Hornchurch branch with a proper and working trollies it's a shame on a big name !!!

Lidl Plus App no longer works on Android 6 or lower so all us folk that have phones that are still good but not on android 7 that can no longer get any offers, or money off coupons. you have to buy a new phone I was told by Lidl (Dream On) , its a good way For Lidl to save money and kick hundreds of their loyal shoppers in the teeth. Start shopping elsewhere, Aldi is just as good, if Lidl dont want us any more dump them

Lidl claim to refund when fresh food is off. Contacted them regarding some rotten tomatoes and very poor response . Put me off shopping at Lidl