L & I Eaton ARC Ltd Reviews 1,085

I had a very poor experience with L&I Eaton following a non-fault insurance claim.

Direct Line instructed me to use them to repair my Audi after the front bumper was damaged. They confirmed the bumper had been replaced and returned the vehicle to me. However, immediately afterwards I began receiving repeated “Pre-Sense” errors on the dashboard, indicating that the front radar system was not functioning.

When I brought the car back, their mechanics informally inspected it and said the radar had not been recalibrated after the bumper replacement, which is something that should have been done as part of the repair.

They then attempted to sub-contract the work to Penn Garage. I was told someone would contact me the next day, but nobody did. After chasing again several days later I was eventually contacted and told someone would come to fix the car the same day – they never arrived. A second appointment was then scheduled several days later, and again nobody showed up.

By this point it had been around three months since the original incident and the issue caused by the incomplete repair was still unresolved.

Rather than continue waiting for them to sort it out, I had to take the car to Audi to diagnose and fix the problem properly.

On top of this, I was also told they could not replace an aftermarket splitter that had been damaged because they only install OEM parts, meaning I had to pursue compensation for that separately through the insurer.

Overall the experience was extremely frustrating:

- The original repair appears to have been incomplete
- Follow-up work was poorly organised
- Multiple promised appointments never happened
- I ultimately had to take the car elsewhere to resolve the issue

I would strongly recommend carefully considering alternatives before using this repair centre.

From office staff to mechanics and the people who valet your car after repairs are done,could not praise them enough. Kept in contact with you about how the work was progressing. Would highly recommend them, the work they done to my car was first class. Thank You L&I Eaton Dunfermline

Very quick response to insurance claim via Mobility. Repair arranged at a time to suit me. An excellent job done.. Highly recommended.

Great service. Dropped our courtesy car off at my husbands place of work and returned it there too. Halle in the office kept me informed all of the way with phone calls and texts etc.
The repair took a little bit longer than i thought it would, but I have never been in a car collision before so i really had no term of reference. The car did look brand new when it came back. It was spotless inside and out.
Overall I was very happy with this company and the service they provide.

The 2 men that picked up my car were polite and courteous. The repair is of excellent quality and I was kept upto date with the progress of my repair.
Can't thankyou enough.

Keith Branch. Excellent workmanship and very good customer care. We could not fault them
Thankyou

L&I Eaton in Liverpool are excellent. I recently had my car bodywork repaired. They were curious and professional every step of the way. They kept me fully informed and the job they did was excellent. I would recommend them to everyone. I don’t normally leave reviews, but I felt I had to this time , due to how good the company were.

What great service we had from this Keith garage.
From the first moment wwe contacted our insurance company gollowing an accident. The keith garage were great at communicating thw plan , time frame etc. Less than two hours from contacting insurane company, thw car was picked up by transporter, on receipt of car a video was sent to us, multiple updates, arrival of parts, the car fixed and drlivered back to us by friendly helpful staff, ans tge car looked brand new.
The customer care was excellent.

The Keith branch Kept me informed at all time on progress an first class repair

Great service .All staff I had dealings with were polite and professional .Nothing was too much trouble . Well done to you all

My WAV which I have for my disabled daughter was damaged by one of her carers, broken taillight and damage to the driver side at the back. L & I Eaton (Keith Branch) made the whole process seamless. The contacted me regularly regarding the process and arranged to collect my car at my home (Inverness). The kept me informed regularly about the work and the timeline. The staff I spoke to were extremely professional and courteous. Honestly, when things like this happen its a pest but this firm is outstanding in their service. They also contacted the leasing company for me who provided a temporary car to notify them the work was complete. The made the whole process easy and stress free which I very much appreciated. I would highly recommend their service. When my car was returned to my home they sent me a video showing the completed work. I am really impressed by this company who's staff and service could not be faulted. The whole process took little over a week.

Highest possible quality service from start to finish. The repair work is top class. 10 out of 10. Thank you very much!

L&I Eaton have treated me with respect and kindness from the first phone call from Cheryl to the delivery of my beautifully repaired car at the end.
Thanks to everyone who has worked hard. I definitely recommend L&I Eaton for car repairs. Sheffield.

My was put L&I EATON in Keith there service was excellent my repairs to were very done and would recommend the girls on the phone were really nice and the guys who came to collect were excellent as well very happy good service.

Did and Absolutely amazing job 🤩 and really quick as well looks like a brand new car also kept me updated on the progress really nice and polite even gave my car a wash afterwards would definitely recommend L&I Eaton

These car specialists keep you informed with what’s happening with your vehicle , their service is second to none 👏🏾highly recommend 5out5

Our mobility car had had rats eating the wiring so we needed a replacement car whilst ours was mended. They were so quick to deliver and our car was repaired and ready to collect next day. I can only praise how good customer care and service is for this company.

A happy customer for today is a happy customer for tomorrow.

I can only think that the person/s who are is at the top of this business pyramid , think in this way because of the excellent service that I received.

Quality of work and customer service were 1st class .

Thankyou

They had the parts with the 2 days after I rang and fitted them with 2 days of them arriving, it was only a small job so I waited, they brought me a cup of tea and kept me informed, done with in the hour.

Excellent service from start to finish. Always keep in touch with you. Car comes back immaculate! Thank you