L & I Eaton ARC Ltd Reviews 1,085

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the quality of repairs and the professionalism of the staff. Many people appreciate the efficient delivery service and the exceptional customer service provided. However, some customers also noted issues with quality checks, panel alignment, and extended repair times. A few other people also felt that communication was lacking at times, and some experienced difficulties with follow-up work and the provision of suitable courtesy cars.

What people talk about most

Service

Reviewers mention positive feedback about service. Many customers express high satisfaction with the... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and excellent... See more

Quality

Users describe positive interactions with quality. Many customers praise the excellent repair jobs, with cars... See more

Customer service

Reviewers highlight positive aspects of customer service. Many customers praise the excellent customer care,... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the punctuality and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot rate Keith branch more highly. From start to finish a perfect service . Picked my car up and returned it in immaculate condition. Hard to believe any damage had occurred. Excellent communicat... See more

Company replied

Rated 5 out of 5 stars

From start to finish was a breeze. First class communication from staff at repair centre. Kept up to date on a regular basis. Drop off and delivery team were great to deal with. Excellent repair jo... See more

Rated 5 out of 5 stars

Caroline and Chloe were great at keeping us updated with the progress of our repair, cannot recommend the team at the Keith branch enough!! Quick repair and looks amazing

Rated 5 out of 5 stars

My car needed some repairs and was booked in with L &I Eaton Liverpool, just like to say these guys went above and beyond to get me back on the road. Special thank you to Halle, nothing was too much t... See more

Company replied


Company details

  1. Auto Repair Shop

Written by the company

Getting you back on the road - Whatever the weather!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
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1-star

Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very helpful & professional

Very helpful. Came to pick my car up from Inverness and dropped a courtesy car. Done a great job on the dent in my car. Delighted with there work

May 7, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

We’re really grateful and appreciate you taking the time to share your rating with us. Team L&I Eaton ARC

Rated 5 out of 5 stars

L&I Eaton ARC Ltd,someone damaged my…

L&I Eaton ARC Ltd,someone damaged my car, so L&I, Took my car for repairs and got to say my looked brand new again, so I thank the macanics for making my car beautiful again, and to thank all the staff who were involved, THANK YOU AGAIN 10/10 😊

April 15, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Hi Pauline, thank you for taking the time to leave a review. We are glad you were happy with the service we provided. I will pass on your thanks to all at L&I Eaton ARC

Rated 5 out of 5 stars

My car was scraped by a Lorry which…

My car was scraped by a Lorry which fled the scene. Direct Line were very efficient and Eaton's sorted a date etc quickly that fitted with my commitments. Car in Friday back Wednesday morning (weekend included a Bank Holiday!). Ladies in the office were welcoming and efficient and I cannot express my appreciation for their efforts and those of the service team. Courtesy car was adequate for the few days albeit my huge son and grandson couldn't fit into it 8-) Immaculate work and now a happy bunny as prefer my car 8-) Thank you all.

May 7, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you so much for taking the time to leave us a 5-star review. From all the team at L&I Eaton ARC

Rated 5 out of 5 stars

Keith branch

Keith branch
Was quick and efficient car was back in one day ,excellent service

May 6, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thanks for sharing your experience with us. We appreciate you taking the time to leave us feedback, from all at L&I Eaton ARC

Rated 5 out of 5 stars

KIETH BRANCH

KIETH BRANCH / Excellent repairers 5* Plus

April 25, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you for your kind words and your wonderful review. Team L&I Eaton ARC

Rated 5 out of 5 stars

Excellent service from start to finish !

Excellent service from start to finish !

April 24, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Once again, thank you for choosing L&I Eaton ARC and for the incredible 5-star rating. Your feedback is appreciated.

Rated 5 out of 5 stars

Keith Branch

From start to finish, the service I received was faultless. They went above and beyond to make sure I was kept up to date and that the work was carried out quickly. Having my car returned to me in immaculate condition was an added bonus. Everyone I spoke couldn't have been nicer. Excellent in every aspect.

April 18, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thanks for sharing, Jonathan, the team at L&I Eaton ARC are thrilled to receive such great feedback, thank you.

Rated 5 out of 5 stars

After i was backed into my insurance…

After i was backed into my insurance company ref me to yourselves and i made the following observations.
1. All the arrangements were taken care off without any hassles by yourselves.
2. Pick up and return went smoothly on time and without any problems.
3. The driver, Simon was so helpful and went beyond anything i expected..... A DEF ASSET TO YOUR COMPANY.
4. The work was spotless and you cant even tell anything was damaged.
5. The car was returned valeted to an incredible degree.

My thanks to everyone.

April 15, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you for your review, we really appreciate your comments, from all the team at L&I Eaton ARC

Rated 5 out of 5 stars

Keith Branch Excellent Service

Excellent service throughout with great communication from start to finish. Vehicle was collected from my home and delivered back after repairs were completed. I was kept up to date throughout and collection/delivery time of vehicle was agreed over the phone. Highly recommended.

April 22, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you for your feedback and 5 star review, we really appreciate your comments. Team L&I Eaton ARC

Rated 5 out of 5 stars

Keith Branch

Excellent service from start to finish. The car was collected from my address which was welcome given the 100+ miles distance and a quality courtesy car delivered a couple of days later. The repair took slightly longer than expected, but this was due to delays in getting hold of parts, and the staff were superb at keeping me updated with progress.

When finished, the car was returned to me looking like new.

All in all a really positive experience that took the stress out of dealing with an unwanted situation.

April 17, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thanks so much for your feedback Tony! It makes our day hearing about how happy our customers are with the great service they’ve received from our team. We have passed on your review to our team at L&I Eaton ARC

Rated 5 out of 5 stars

Outstanding service from start to…

Outstanding service from start to finish from Keith branch.Thank you.

April 14, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

We are so glad to hear that we were able to provide such a good experience, thank you for taking the time to leave a review, we really appreciate your feedback. Team L&I Eaton ARC

Rated 5 out of 5 stars

Very professional

This was a fantastic experience from start to finish. Highly recommended.
Very professional.

April 8, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thanks for sharing your experience with us. We appreciate you taking the time to leave us feedback, from all at L&I Eaton ARC

Rated 5 out of 5 stars

Keith Branch

Excellent professional service from start to finish from all the crew at The Keith Branch 👍🏼

April 2, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you for your kind words and your wonderful review. Team L&I Eaton ARC

Rated 5 out of 5 stars

L and I did a fantastic job of my new…

L and I LINCOLN NORTH did a fantastic job of my new car after somebody’s door fell out with it. I really can’t believe that it was damaged. A professional and polite company that ( please don’t happen again) will do anything necessary to make it as easy as possible for you plus the aftercare service was unexpected but appreciated nonetheless. Five stars all round, thanks everybody.

April 3, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Once again, thank you for choosing L&I Eaton ARC and for the incredible 5-star rating. Your feedback is appreciated.

Rated 5 out of 5 stars

First class service

Many thanks to Hayley Easton and all the staff at Carluke. First class, friendly, and courteous service from everyone I spoke to, daily updates and helpful advice. My car was returned to me in less than a week, fully repaired, shining like a new pin and much quicker than I had anticipated.
I would highly recommend this company and can’t thank them enough.

April 3, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thanks for sharing, Valerie, the team at L&I Eaton ARC are thrilled to receive such great feedback, thank you.

Rated 5 out of 5 stars

This was a fantastic experience from…

This was a fantastic experience from start to finish. Highly recommended. Very professional.

April 1, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you for your review, we really appreciate your comments, from all the team at L&I Eaton ARC

Rated 5 out of 5 stars

Birmingham Branch 5*

Excellent communication and handling of collection/drop-off from the Birmingham branch. Repair quality was also top notch, complete with a complimentary clean and wax! Excellent work from the team.

March 28, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thank you for your feedback and 5 star review, we really appreciate your comments. Team L&I Eaton ARC

Rated 5 out of 5 stars

L &I Eaton (Keith branch)

L &I Eaton (Keith branch) were so good from start to finish. they were polite and helpful at all times, keeping me fully informed at every stage. Thank you

March 5, 2025
Unprompted review
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Reply from L & I Eaton ARC Ltd

Thanks so much for your feedback Lilian! It makes our day hearing about how happy our customers are with the great service they’ve received from our team. We have passed on your review to our team at L&I Eaton ARC

Rated 5 out of 5 stars

Damaged car

Unfortunately had an accident in my car and the front was quite badly damaged and passenger door wouldn’t open.
From the moment my insurance company contacted Land I Eaton Keith Branch we had a very efficient service.
My car was drivable so a very pleasant gentleman arrived at my home address with a courtesy car and he drove my car back to Keith for repair.
We were notified when the garage received the car and we were told that we would receive regular updates on the repair progression.
Indeed we received twice a week regular updates!
We got our car back a couple of days ago and it was immaculate-wonderful body repair and respray-you would never know that the car had been damaged!
It had been cleaned and polished inside and out-just lovely!
A very pleasant gentleman called Stuart delivered the car and paperwork completed quickly.
I had a courtesy call yesterday from the girls in the office to make sure I was happy with everything-indeed I was!
A very pleasant,efficient company and I cannot recommend them highly enough!
Thankyou very much to all concerned!

January 31, 2025
Unprompted review
L & I Eaton ARC Ltd logo

Reply from L & I Eaton ARC Ltd

Once again, thank you for choosing L&I Eaton ARC and for the incredible 5-star rating. Your feedback is appreciated.

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